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Is the SaaS Model Right for You?
For IT departments drowning in complex and expensive software maintenance chores, the software-as-a-service (SaaS) model can ease the burden. SaaS reduces

saas service level agreement  on Demand Model , SaaS Service , SaaS Architecture , SaaS Vendor's Service Level Agreement , SaaS Platform , SaaS Business , Cloud Software as a Service , SaaS Vendor's SLA , SaaS Architecture , Pros and Cons of the SaaS Model , Software as a Service Company , SaaS Companies , Software as a Service Providers , Software as a Service Applications , SaaS Management , Software as a Service Benefits , Delivering SaaS , Software as a Service Market , Software as a Service Architecture , on Demand Software as a Read More...
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » saas service level agreement


Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

saas service level agreement  Security Service Advantages | SaaS Email Security | Software as a Service Email Security | Application Hosted in the Cloud | Block Spam Application | Virus Protection System | Spyware Protection | Web Security Support | Hosted IM Security | Hosted Security Service for SMB IT Manager | Instant Messaging Security | Hosted Security Service Advices | Filtering Email | Hosted Security Software on Demand | Online Security | Application Service Provider | Hosted Service Providers Benefit | Secure Virtual Office Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

saas service level agreement  The Apple of the SaaS Market? Another vendor has also caught our eye recently. MCA Solutions , the provider of the Service Planning and Optimization ( SPO ) suite of solutions, which helps companies in industries ranging from aerospace and defense (A&D) and semiconductors to industrial and medical equipment improve asset utilization and customer support, made a notable announcement in November 2005. It announced the availability of its SPO On-Demand solution, offering user companies one more way to gain Read More...
An ERP Vendor, with its Powerful Parent Backing, Tackles Software as a Service
Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user companies currently use. The vendor's

saas service level agreement  still pondering to use SaaS for the short term because of IT resources or financial constraints might find GSInnovate a practical transitional choice before migrating the on-premise system (since Glovia grants a full credit for what they have spent on the hosting arrangement). Glovia.com is well suited for upper mid-market companies with multiple locations and multiple business units in diverse markets. It is also suitable for organizations with versatile, discrete manufacturing styles (mixed-mode) Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

saas service level agreement  cloud, or as a SaaS/public cloud solution. The suite’s key features include the following:   inventory visibility, workload balancing, and SLA adherence; service contracts and warranty entitlements management; business process management (BPM) functionality; fully integrated dispatch and scheduling using technician skill sets, work load, inventory, request status, predictive maintenance programs, SLA, travel time, and other constraints; integration with numerous contact channels, including unified Read More...
ServiceMax Field Service Management Certification Report
ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

saas service level agreement  Field Service Management Certification Report ServiceMax is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that ServiceMax has demonstrated ServiceMax's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

saas service level agreement  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

saas service level agreement  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

saas service level agreement  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More...
SaaS Realities: Business Benefits for Small and Midsized Enterprises
Software as a service (SaaS) is known for its relative speed to implementation and low upfront costs for acquisition and deployment. As a result, SaaS is widely

saas service level agreement  deployment. As a result, SaaS is widely adopted for a variety of business and IT functions. Discover the advantages of moving to a SaaS model for improving business operations, and to better meet the challenges of growth, competition, and regulatory compliance faced by smaller and midsized businesses. Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

saas service level agreement  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

saas service level agreement  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

saas service level agreement  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...

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