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AccuPointe, Inc.
AccuPointe is a leading systems integrator and consulting company specializing in Sage Software's ERP and CRM business solutions. AccuPointe has been

sage telephone service  consulting company specializing in Sage Software's ERP and CRM business solutions. AccuPointe has been recognized by Sage Software as one of the premier business partners in the country. Sage Software has recognized AccuPointe for President's Circle, National Partner and appointed AccuPointe to the Business Partner Advisory Council. Our comprehensive expertise includes the distribution, direct to consumer, manufacturing, process manufacturing, field service and financial industries. AccuPointe offers Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » sage telephone service


Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

sage telephone service  , SugarCRM , and Sage CRM . While Sword Ciboodle provides multi-channel support, the solution seems to be a much better fit for call centers where the primary mode of communication remains the telephone. Namely, the solution does not have the best-in-class offering for e-mail response management systems (ERMSs), and integrated chat and/or co-browsing for Web customer service, which are the requirements of multi-channel contact centers. It can best manage customers calling into call centers and then Read More...
Epicor's Mid-Market Pitch Becomes Higher For (One) Scala Part Three: Market Impact
Scala, with main direct office coverage in Europe and the Far East, and through its network of partners and dealers in most remote, esoteric, and still low

sage telephone service  Solutions [ MBS ], Sage / Best / ACCPAC , Coda , Systems Union / SunSystems , Unit 4 Agresso , etc.) or in manufacturing or distribution (e.g., Lilly Software , SoftBrands , Made2Manage , or QAD ). This is Part Three of a six-part note. Part One detailed the event. Part Two discussed how Scala complements Epicor. Part Four will present merger synergies and challenges. Part Five will address more challenges and make user recommendations. Scala Market Strategy At the beginning of 2000, Scala began Read More...
Making the Move: What to Do When You’ve Outgrown QuickBooks
Your old solution provided the basic bookkeeping capabilities you needed to start your company. But now, you have more customers. More employees. More

sage telephone service  between Sage MAS 90, Sage BusinessWorks and QuickBooks. Plus, we ve included two case studies that show how our customers have successfully moved from QuickBooks. We hope this material helps you continue on your path to success and we look forward to helping you grow your business. 37 Essential Tips for Evaluating and Purchasing New Accounting Software Getting Started The first step to implementing a new accounting system is evaluating your company s readiness for change. Before you begin looking at new Read More...
Scala and Microsoft Become (Not So) Strange CRM Bedfellows Part Two: Market Impact Continued
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D investment, its strong channel

sage telephone service  (e.g, MBS Great Plains, Sage , ACCPAC , Coda , SunSystems , Agresso , etc.) or in manufacturing and distribution (e.g., Lilly Software , SoftBrands , or QAD ). Scala Product Strategy Two and a half years ago, the company began redesigning its ERP software and building a new platform specifically for online collaboration. It has meanwhile packaged together the functionality required in one standard software system, which means a business can begin collaborating with its subsidiaries, customers, partners, Read More...
Service Network Optimization: Achieving Success in Field Service
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently

sage telephone service   Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

sage telephone service  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

sage telephone service  Field Service Management ,FSM Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

sage telephone service  web,information,benefits,Surado,customer,service Read More...
Sage ERP X3 v.6 for Distribution Enterprise Resource Planning Certification Report
Sage ERP X3 v.6 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The

sage telephone service  Resource Planning Certification Report Sage ERP X3 v.6 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

sage telephone service  customer service,customer expectations,business processes,customer service tips,improve customer service,definition of customer service,customer service skills,business process management,quality customer service,customer service training,customer service expectations,business process modeling,good customer service,excellent customer service,business process design Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

sage telephone service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...
IFS Field Service Management
IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service

sage telephone service  FSM,Field Service Management Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

sage telephone service  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More...

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