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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 salary comparisons sap crm consultants


The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

salary comparisons sap crm consultants  cost more in training, salary, and benefits. It is a whole new era and a proper program must be developed to ensure that the needed skills are available, and this must also include the consideration of service providers and system integrators who will have the hiring headaches and share the cost and availability of their stables of skilled multimedia workers over all clients. The Myth of Bandwidth Savings There was a widespread myth associated with early VoIP services that all you have to do is add VoIP

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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SAP Eliminates Extra Clicks for End Users with SAP ERP Human Capital Management (SAP ERP HCM)


Today, at the HR Tech Europe Conference @ Expo 2012, SAP announced the availability of a package of user experience enhancements for the SAP ERP Human Capital Management (SAP ERP HCM) solution. According to the press release the user experience capabilities of the product have been advanced. The SAP ERP HCM solution allows for automatic reminders, alerts, and key performance

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Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

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NetSuite CRM+


NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive cloud CRM solution.  

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Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+


I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com.

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

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SAP Delivers Innovative Supply Chain Execution Solutions


SAP recently announced the general availability of the 9.1 versions of the SAP Transportation Management (SAP TM) and SAP Extended Warehouse Management (SAP EWM) applications in its continuous pursuit of innovating its supply chain execution (SCE) platform. This release is heralded as the next step in SAP’s integrated SCE platform, enabling its customers to achieve efficient logistics and order fulfillment processes.

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SAP Means Business with SMEs, This Time for Real


TEC's P.J. Jakovljevic talks about SAP SME news and developments from the global SAP SME Summit in his latest vendor note, including the SAP SME ERP portfolio, SAP Business ByDesign, SAP Business One, SAP Business All-in-One on HANA, and more.

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CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

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Why CRM Software is a Smart Investment in a down Economy


Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

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SAP SCM 4.0


SAP SCM 4.0 is the one solution platform that offers packaged application capabilities that grow with your organization, support your business requirements, and transform traditional supply chains into adaptive supply chain networks. SAP SCM 4.0 includes SAP Advanced Planning & Optimization (SAP APO), SAP Inventory Collaboration Hub (SAP ICH), and SAP Event Management (SAP EM).    

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