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FinancialForce Accounting Summer ’12 Bridges Salesforce Service Cloud and Accounting
FinancialForce Accounting Summer ’12 is launched just in time for the Dreamforce 2012 conference. FinancialForce Accounting has been extended to work with

salesforce com service cloud  Accounting Summer ’12 Bridges Salesforce Service Cloud and Accounting FinancialForce Accounting Summer ’12 is launched just in time for the Dreamforce 2012 conference. FinancialForce Accounting has been extended to work with Salesforce Service Cloud (previously it worked with Salesforce Sales Cloud only). This integration is expected to eliminate the proverbial gap between customer service and finance functions and to turn the customer service center (call center) from a cost center to a profit Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » salesforce com service cloud


Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

salesforce com service cloud  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More
IFS Wins in Field Service Management
While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its

salesforce com service cloud  pure cloud offering on Salesforce Platform , does have capabilities in these areas but not yet at IFS’ depth. Its return management/reverse logistics isn't as deep at this stage as, say, Oracle Siebel , IFS, or PTC Servigistics . ServiceMax’ recently developed optimization engine, OptiMax , is rudimentary compared with the dynamic scheduling capabilities in the aforementioned more seasoned FSM products (but the upbeat cloud vendor is continually enhancing its offering). In any case, all of these Read More
S-Drive Storage for Salesforce Security Whitepaper
S-Drive has been built on Salesforce.com as a managed application and is delivered exclusively via the AppExchange marketplace. It is a native AppExchange

salesforce com service cloud  Drive Storage for Salesforce Security Whitepaper S-Drive has been built on Salesforce.com as a managed application and is delivered exclusively via the AppExchange marketplace. It is a native AppExchange application, meaning that it is built to run in the cloud with multi-tenancy and scalability in mind. S-Drive uses Amazon Simple Storage Service as its file storage platform, whereas the Salesforce.com is used as the application platform as well as the file information database. Besides Salesforce.com Read More
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

salesforce com service cloud  recently reported on other Salesforce Platform –based AppExchange products such as Rootstock Software ( see the post ), Vana Workforce ( see the report ) and Inforce by Infor ( see the report ).  ServiceMax Background In the late 1990s, ServiceMax’s three co-founders founded Maxplore Technologies . Maxplore was a consulting company focused on customer relationship management (CRM) and specifically field service software implementations. In the mid-2000s, one of Maxplore customers was implementing Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

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The Benefits of Running Your Business Software in the Cloud: Strategies for Success
With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines

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SAP HANA to the Cloud
During SAP's TechEd event, SAP unveiled its plans for delivering SAP HANA in the cloud—SAP HANA Cloud, an in-memory cloud platform offering. SAP's cloud

salesforce com service cloud   Read More
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

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Oracle's Cloud Strategy and How It Benefits Organizations
Oracle VP of Product Management Bulent Cinarkaya outlines Oracle's cloud strategy, including specifics about cloud-ready applications, a standards-based

salesforce com service cloud  Bulent Cinarkaya,Oracle cloud,cloud strategy,cloud infrastructure Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

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3 Things You Must Know About Cloud ERP
In this whitepaper, we present the facts you need to know about cloud ERP, including distinctions between different cloud computing options and the benefits and

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Cloud Delivers 1.7 Times More ROI
Companies continue to invest in cloud applications because of low upfront cost and faster time to deployment, but those are not the only reasons to move to the

salesforce com service cloud  cloud application,cloud application ROI,cloud deployment,cloud ROI multiplier,cloud versus on-premise applications,Nucleus Research,Plex Systems Read More
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

salesforce com service cloud  CRM,online,Epicor,self-service,clientele,customer Read More
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

salesforce com service cloud   Read More

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