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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » salesforce.com


Salesforce.com
Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service @ Support. The

salesforce.com  com Salesforce.com offers on-demand customer relationship management (CRM) solutions, including salesforce.comSFA and salesforce.com Service & Support. The Appexchange on-demand platform from salesforce.com allows customers to extend and integrate the Salesforce.com family of products. Salesforce.com customers can also test, trial, install and share applications via the Appexchange, salesforce.com''s on-demand application sharing service. Salesforce''s suite of social business solutions is Read More...
SalesForce.com Enterprise Edition
Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation

salesforce.com  com Enterprise Edition Salesforce.com Enterprise Edition provides customer relationship management (CRM) solutions that focus on sales force automation, marketing automation, customer service and support, and analytics. Its solutions feature on-demand architecture and a point-and-click customization tool. Saleforce.com products have won several awards, including InfoWorld Technology of the Year for CRM in 2004 and 2005, and PC Magazine Editors'' Choice Award for Top CRM Solution Enterprise Read More...
Salesforce.com Acquires ExactTarget
Salesforce.com will acquire the cloud marketing platform ExactTarget. The transaction was valued at approximately $2.5 billion. Salesforce plans to add

salesforce.com  com Acquires ExactTarget Salesforce.com will acquire the cloud marketing platform ExactTarget . The transaction was valued at approximately $2.5 billion. Salesforce plans to add ExactTarget''s digital marketing capabilities to its Marketing Cloud functionality and to expand its customer base with ExactTarget''s more than 6,000 customers (including Coca-Cola, Gap, and Nike). To date, the Salesforce Marketing Cloud has been thriving on its previous acquisitions—Radian6 and Buddy Media—which Read More...
Salesforce.com Updates Desk.com for SMBs
Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk

salesforce.com  Updates Desk.com for SMBs Salesforce.com recently released an upgrade to Desk.com , a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com''s enterprise-level customer service product, Service Cloud , Desk.com''s main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data Read More...
Salesforce.com Acquires CRM Analytics Capabilities
Salesforce.com has somewhat quietly acquired RelateIQ, provider of an analytics-based cloud CRM software platform. The young startup has promoted itself as a

salesforce.com  Acquires CRM Analytics Capabilities Salesforce.com has somewhat quietly acquired RelateIQ , provider of an analytics-based cloud customer relationship management (CRM) software platform, for nearly $400 million (USD) in stock. The RelateIQ deal is salesforce.com’s largest since last year’s $2.5 billion purchase of cloud marketing automation software vendor ExactTarget.   The young startup, which reportedly recently raised $40 million at a $245 million valuation, has promoted itself as a data-driven Read More...
Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

salesforce.com  combat companies such as Salesforce.com , RightNow , NetSuite , and Salesnet . However, many other larger vendors initially dismissed SaaS, application service providers (ASP), and other hosted arrangements as lightweight and unsuitable to enterprise-class customers. But they are gradually reversing course . For instance, Siebel (soon to be part of Oracle ) has already offered Siebel CRM OnDemand, which should come in handy for Oracle in terms of its hybrid on-premise/on-demand offering. Additionally, Read More...
Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

salesforce.com  Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega ), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the  latest version of its process-centric CRM solution . The latest release, Customer Process Manager (CPM) enables real-time collaboration amongst customers, the customer service representatives (CSRs), and supporting back-office teams across the enterprise. In a nutshell, the new customer Read More...
Comparison of ERP and CRM Markets'' Life cycle Snapshots
Today''s enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost

salesforce.com  Startups To that end, Salesforce.com has espoused a sort of a disruptive innovation and has rattled the CRM establishment with its hosted CRM solutions and appealing price and implementation advantages. Ease of use, intuitive UIs, broad but not terribly deep functionality that is rapidly deployable, and its low price tag are the latest values that SMBs worship and that Salesforce.com has embraced. Thus is has even prospered during the IT downturn by reaching the $50 million (USD) revenue mark in less Read More...
Assessing FinancialForce.com’s Early Years
FinancialForce.com, the offspring of an established best-of-breed provider of accounting and project-based applications and a cloud computing pioneer, aims to

salesforce.com  UNIT4 Business Software and salesforce.com (and initially called CODA 2go ), the young software company focuses solely on building cloud business applications (with the know-how coming from the experience of UNIT4 CODA Financials , a renowned global financial management system) on top of Force.com , the famed cloud computing platform by salesforce.com. FinancialForce.com’s applications include accounting, billing, and professional services automation (PSA), with the goal to help companies align Read More...
Two Force.com Apps Joining Forces at Dreamforce 2010
One of the major takeaway messages from salesforce.com’s recent Dreamforce 2010 conference was the company’s diversification within the platform-as-a

salesforce.com  major takeaway messages from salesforce.com ’s recent Dreamforce 2010 conference was the company’s diversification within the  platform-as-a-service (PaaS)  space. Namely, during their keynote presentations, the company’s executives admitted publicly to the Force.com platform’s proprietary nature (i.e., the non-mainstream Apex language), which made them decide recently to decouple the application development layer from  the database layer in the cloud (the latter called database.com ) . The Read More...
Microsoft Dynamics CRM: Much More Than Meets the Eye - Part 2
Part 1 of this blog series discussed the current upbeat state of affairs of Microsoft Dynamics CRM, as one of the three best-performing products within the

salesforce.com  Act!, Goldmine , and Salesforce.com . Choice + Cheaper = Even Better (for the Customer) As mentioned in Part 1, affordability is yet another major factor  in Microsoft Dynamics CRM’s adoption. In terms of pricing, Microsoft Dynamics CRM Online follows a monthly, per-user billing process: Microsoft Dynamics CRM Online offers a full suite of marketing, sales, and customer service features for US$44 per user per month. The price of a Microsoft Dynamics CRM 4.0 [ evaluate this product ] on-premise Read More...
Infor24: Demystifying Infor’s Cloud Strategy - Part 1
Anyone that is still vociferously doubting and denying the future of cloud computing and its near-mainstream nature will sound as strange and nutty as some

salesforce.com  offerings. In other words, salesforce.com and Plex Systems , e.g., deliver their software from a single place, which ensures that each customer on earth is on the exact same version of software at all times. That is not necessarily the case with other vendors, e.g., SAP Business ByDesign is multi-tenant but is (or will be) delivered by partners and from the vendor’s multiple regional sites. In that case one cannot be sure that every customer is on the exact same version of the software at all times. Read More...
Cloud ERP Wars Intensifying in Full Force(.com)
The first of week of May marked a flurry of news by up-and-coming cloud enterprise applications vendors. During salesforce.com’s Cloudforce event in Chicago

salesforce.com  enterprise applications vendors. During salesforce.com ’s Cloudforce event in Chicago, Kenandy, Inc. announced release 2.0 of Kenandy Social ERP , the first cloud-based enterprise resource planning (ERP) system built entirely on Force.com , salesforce.com''s social enterprise cloud computing platform. The new release adds financials and order management to Kenandy''s manufacturing management core, specifically for product companies. The first time I heard about Kenandy was at Dreamforce 2011 last summer, Read More...
Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 2
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

salesforce.com  be frank, Marc Benioff, salesforce.com ’s flamboyant and engaging CEO, gave an atypically incoherent and dry keynote speech when he  introduced Chatter at the Dreamforce 2009 conference . However, a few months have passed and this period has helped salesforce.com craft a much clearer message. In addition, Chatter has reportedly been used within salesforce.com’s own organization (as the largest  beta site /tester), which has given the vendor much more time and experience to improve and tweak the Read More...
Microsoft and salesforce.com Partner, Is World Peace Next?
When two fierce competitors Microsoft and salesforce.com announce a partnership, naturally, this has P.J. asking what''s next. Get the details as well as P.J.''s

salesforce.com  and salesforce.com Partner, Is World Peace Next? Two long-standing foes, Microsoft Corp. and salesforce.com , recently announced a strategic partnership to create new solutions that connect salesforce.com’s customer relationship management (CRM) solutions and Salesforce1 Platform to Microsoft Office and Windows. Salesforce.com now plans to make its own apps and platform interoperable with Office 365 apps, such as Office Mobile, Office for iPad, Office 365, OneDrive for Business, and SharePoint Read More...

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