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Building an ERP Taskforce: How to Select the Best Team to Ensure Success
The first step in any enterprise resource planning (ERP) implementation involves bringing together the team that will plan and implement the project@your ERP

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » sample letter to discontinue service


Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

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How to Respond Faster to Customer Feedback
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of

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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

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How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean
Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma

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HSIA: From Problem to Profit-An Introduction to Internet Bandwidth Management for Hospitality Managers
High-speed Internet access (HSIA) has become a key technology asset for many hospitality providers around the world. But as a widely regarded bottom-line

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

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Thanks to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security
Despite advances in security technologies, securing confidential and proprietary information has become more challenging than ever. In an attempt to keep pace

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What Small Staffing Agencies Need to Know to Protect Themselves and Their Clients
For small staffing agencies, background screening of temporary employees is not only a key component in protecting their customers and their business, but also

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To ERP or Not to ERP (In Manufacturing, It Isn't Even a Question)
Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to

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How to Use Projects to Master Asset Management
IFS co-founder Ulf Stern and senior advisor Anders Wilhelmsson discuss how project management functionality that is tightly integrated with enterprise asset

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We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

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A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

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