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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 sample letter to stop landscaping service


Five Steps to Better Sales Performance: How to Coach Your Sales Team to Higher Performance
A giant gap exists in most organizations between the highest performing sales reps and everyone else. Much depends on the critical role of sales managers. This

sample letter to stop landscaping service  sales performance management,sales performance behavior,driving sales performance,Salesforce.com

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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PROACTIS Source-to-contract and Purchase-to-pay Solutions Ruling the UK Public Sector


PROACTIS now helps more than 120 public sector organizations managing £15 billion of public sector spend in the UK and over 100,000 suppliers to streamline their source-to-contract and purchase-to-pay processes to achieve better value and control. The most recent win was at the Flintshire Council,  and now 20 out of 22 local authorities in Wales use PROACTIS.  Also recently, Newham

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The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010


This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

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How to Make People More Willing to Share Knowledge in Their PLM Environment


In Why Some People Don’t Like PLM, Graham McCall said that some product lifecycle management (PLM) users’ reluctance to share knowledge with others is the obstacle toward higher acceptance of PLM. I thought his point made perfect sense, and my instant reaction was to ask myself: How can this problem be resolved? Ideally, a PLM system is a platform for people to work together. This means that

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Got BI? Now You Need to Hire a Data Geek. Here’s What to Look For.


According to a poll conducted by KDnuggets, salaries in the analytics and data mining space are up in 2011. While there is no direct proof that the data explosion is increasing the need for business intelligence (BI) or business analytics (BA) specialists, it’s only natural that the increase in BI software adoption and demand for analytics should promote the growth of BI job offerings.

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How to Optimize ERP to Meet Wholesale Distribution Challenges


Efficient procurement and sourcing. Storing and moving inventories. Attracting and retaining customers. Such challenges have an impact on wholesale distributors’ revenues, competitiveness, and profits. To make timely and informed decisions that can impact your business, you need answers to questions like “How can I offer value-added services to improve customer loyalty?” Get the answers to this and other key questions.

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Data Mining with MicroStrategy: Using the BI Platform to Distribute Data Mining and Predictive Analytics to the Masses


Data mining and predictive analysis applications can help you make knowledge-driven decisions and improve efficiency. But the user adoption of these tools has been slow due to their lack of business intelligence (BI) functionality, proactive information distribution, robust security, and other necessities. Now there’s an integrated enterprise BI system that can deliver data mining and predictive analysis. Learn more.

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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

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The High Cost of Change for ERP: What Does It Take to Keep Up-to-date?


Businesses of all sizes and in all industries are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after installation. The question isn’t whether a typical ERP solution supports change, but rather at what cost? Learn what midsize companies are doing about maintaining, modifying, and updating their ERP systems post-implementation, and what you could be doing better.

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Thanks to a Smart Little Company called Lexias, CIOs Can Now Empower their Users to Assist in eBusiness Security


Despite advances in security technologies, securing confidential and proprietary information has become more challenging than ever. In an attempt to keep pace with the on-slaught of security woes, new technologies are often unleashed and implemented before due diligence and real understanding of these technologies occurs. New products are selected in haste resulting in the deployment of products that might not be the most optimal ones to get the job done.

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From Right Brain to Retail: Cutting Time-to-market with PLM


Apparel companies have to cut their lead times in half if they want to stay competitive—a difficult task without the right product lifecycle management (PLM) solution. In this white paper, you’ll discover how PLM solutions can help your company achieve faster time-to-market. And you’ll learn how integrating PLM with your enterprise resource planning (ERP) system maximizes the capabilities of both.

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