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Is There Much More (Pro)Clarity In Microsoft’s BI Strategy Now? - Part 2
Part 1 of this blog series presented Microsoft’s official position on its recent notable change in business intelligence (BI) product strategy, whereby the

sample of p l  to instructions, and making sample code available that will allow ISVs and customers to extend the planning component of PerformancePoint Server. A New Lease on Life for Microsoft FRx? I believe that this change is also good for Microsoft FRx and Microsoft Dynamics . It will allow the Dynamics group to take applications that are incredibly important to its customers and extend their functionality. As I think about it, this was the only move for the FRx product suite that made sense. The product line was Read More...
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SouthWare Excellence Series: Making Excellence Easier Part Four: Application Analysis & Development Environment
This is a complete service management system that is comprised of four specific applications to help companies manage service contracts, track service histories

sample of p l  accomplished with a browser. Sample supported requests include Sales orders submitted from customers and employees. Customer request for account balance and related details. Employee request for customer-related information. Customer requests for service (resulting in the creation of a service order). Requests for marketing materials. Changes of address or phone number. Request for invoice or purchase order details. Review of product history. Vendor review of open purchase orders. Review of shipped Read More...
Maximize the Green Efficiency of Multi-Site National Rollouts of Technology
The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and

sample of p l  the Green Efficiency of Multi-Site National Rollouts of Technology The service industry consumes millions of gallons of fuel and expends trillions of pounds of carbon monoxide each year as trucks roll to installation and service locations. Eliminating unnecessary travel is one way service companies can help protect the environment, and meet environmental compliance requirements. Discover a methodology that can help you reduce your fleet’s fuel consumption and carbon monoxide emissions. Read More...
University of Maine System Selects AiM From AssetWorks
AssetWorks, a leading provider of workplace management software solutions, announced it has secured a contract with the University of Maine System to provide a

sample of p l  of Maine System Selects AiM From AssetWorks AssetWorks, a leading provider of workplace management software solutions, announced it has secured a contract with the University of Maine System to provide a comprehensive integrated workplace management system (IWMS). The AssetWorks IWMS solution goes beyond traditional enterprise asset management (EAM) solutions by supporting real estate portfolio management, space management, operations and maintenance, capital planning and project planning, and Read More...
The Market Impact of Two Powerhouses
This is an analysis of the equivalent moves of two superpowers to secure the lower-end of the market, also known as the small-to-medium enterprise (SME) market

sample of p l  Market Impact of Two Powerhouses Market Impact This is an analysis of the equivalent moves of the two superpowers at the (perhaps even more promising) lower-end of the market, also known as the small-to-medium enterprise (SME) market segment. One player is Microsoft Business Solutions (MBS) , who underwent two major, well-publicized acquisitions in the early 2000s (see Microsoft Keeps on Rounding up Its Business Solutions ). The other player is the UK-based the Sage Group plc (LSE: SGE.L), who has been Read More...
The Role of Sales Training Requirements Definition and Requests for Proposals in the Success of Technology Companies
The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements definition. When used as a

sample of p l  A short list of sample requirements appears at the end of the article . If you have an immediate need, employ the basic model presented below or a version of it that has been customized with your specific requirements. Once completed, this can be submitted to several training vendors that can respond to each item under baseline assumptions, event requirements, and a cost/benefit analysis. Requirements Document as a Negotiation Tool In addition to clarifying your training goals and methods of achievement Read More...
Future of MOOCs—Repurposing for Enterprise Learning?
A variety of massive open online courses, commonly referred to as MOOCs, are available to individuals worldwide. While the long-standing impact of MOOCs on

sample of p l  of MOOCs—Repurposing for Enterprise Learning? The idea of open online courses appeared as a form of online learning primarily for higher education institutions in the late 1990s, early 2000s. According to Wikipedia, the MOOC concept stems from the open educational resources movement—“freely accessible, openly licensed documents and media that are useful for teaching, learning, educational, assessment and research purposes.” The term itself stands for “massive open online course.” It Read More...
The Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery
Lower IT costs, faster return on investment (ROI), and better security@just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS

sample of p l  Best of Both Worlds: Gain Flexibility through Multiple Models of Software Delivery Lower IT costs, faster return on investment (ROI), and better security—just a few of the promises the software-as-a-service (SaaS) business model makes. SaaS can help small-to-medium businesses manage customer service and support cost-effectively. But there are a few concerns to consider if you’re thinking of an on-demand service. A vendor that offers the best of both on-demand and on-premise solutions may be the Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

sample of p l  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

sample of p l  Value of Measuring End-User Experience from a Global Point of Presence As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More...
Threshold of a New TEC Advisor
I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the

sample of p l  of a New TEC Advisor I'm happy to announce the beta launch of our new tool to help people start their research and evaluations of enterprise software systems. Think of it as the doorway to our TEC Advisor online evaluation and comparison application (accessible from our evaluation centers). In the following, I'll explain what it is and how it works. A few years ago I asked on this blog , How do you figure out, from within a large range of software vendors, which vendors to start evaluating? I Read More...
Never Was A Story Of More Woe Than This Of RJR And Nabisco
The complex maneuvers involved in RJR’s divestiture of Nabisco will prove simple compared to the efforts required to join Kraft and Nabisco in a way that

sample of p l  Was A Story Of More Woe Than This Of RJR And Nabisco Never Was A Story Of More Woe Than This Of RJR And Nabisco S. McVey - August 2, 2000 Event Summary Like a farmer hurrying to gather crops before the onset of locusts, R. J. Reynolds recently sold its Nabisco food subsidiary to Philip Morris, rival and co-defendant in the Florida lawsuit. Philip Morris will merge Nabisco with Kraft Foods, its $17 billion subsidiary, and expects the combination to produce $600 million in cost-savings over the next Read More...
Justification of ERP Investments Part Three: Costs of Implementing an ERP System
Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into

sample of p l  of ERP Investments Part Three: Costs of Implementing an ERP System Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both types of costs can be segmented into hardware, software, external assistance, and internal personnel. *This is Part Three of a four-part article reprinted from Maximizing Your ERP System by Dr. Scott Hamilton. Bridging the theory and realities of current ERP systems, Maximizing Your ERP System provides Read More...
The Wheres of Electronic Procurement
An overview of one of the central issues facing a deployment of e-procurement: Who controls the software?

sample of p l  Wheres of Electronic Procurement Stating The Problem Electronic procurement is one of the major business-to-business growth markets on the Internet. As opposed to previous generations of procurement, which have of course been electronic for many years, E-procurement refers specifically to procurement that is based, at least in part, on the use of internet or intranet technology. The final direction will eventually involve all parties - users, approvers, suppliers - working from standard browsers, but Read More...
The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach
Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions

sample of p l  Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data Read More...

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