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Best Practices for Improving Performance in Your Contact Center
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact center that keeps customers happy and builds long-term relationships? In this guide, experts share their top 6 best practices for improving contact center performance.

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Data Pro Accounting Software
Data Pro Accounting Software, Inc., privately owned, is based in St. Petersburg, Florida and was originally incorporated in June of 1985.

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Small Business Software (SBS) RFI/RFP Template
General Ledger, Accounts Payable, Accounts Receivable, Payroll, Inventory, Job and Project Costing, Fixed Assets, Sales Management, Budgeting, Manufacturing,  Product Technology
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Documents related to » sample sworn affidavit


The Extended Enterprise in Action: Promoting Brand Image, Increasing Customer Retention, Boosting A
Building on the limitations of traditional learning management systems—e.g., in federating information to external reps, SumTotal’s Extended Enterprise solution can bring about the efficient delivery of knowledge for the strategic purpose of transforming business performance. See how this platform can help specific verticals, such as financial services/insurance, promote and sell their products to external audiences.

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Network Appliance to Ship Sub-$10K Caching Hardware
Network Appliance, the current Web caching market leader, announced its first under-$10,000 caching appliance.

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JD Edwards EnterpriseOne
Oracle | JD Edwards EnterpriseOne (formerly PeopleSoft) is a suite of modular pre-integrated industry specific business applications designed for rapid deployment and ease of administration on a pure internet architecture.

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A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably reduce selection risk and improve chances for success in IT projects. Given the appalling rate of IT project failures, selection can potentially help reduce risk in some 30% of cases, with an associated estimated cost of about $30B annually to industry according to some sources. In this tutorial, we illustrate a number of the procedures for rapid decision processing through the real-life selection of a PDA device. The process gave confidence to the argument to wait for the solution, while weighing risk against return.

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Development, Integration, and Optimization
Avant Consulting Group provides integral solution with emergent technologies focusing in e-business solutions that cover e-commerce, authentication and access control solutions, heterogenous systems integration, and mobile solutions.

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Understanding SOA, Web Services, BPM, and BPEL Part Two: BPEL and User Recommendations
In a somewhat simplified language, while Web services allow applications to easily exchange and reuse information, it is only when they are orchestrated (coordinated) into long-running business flows or processes that enterprises can realize their true value.

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Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

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Do You Need a State-of-the-Art ERP Solution? Complete this Gap Analysis to Find Out
As your company grows and faces new challenges, you must continually evaluate whether your work processes and information technology (IT) solutions can address these issues and help grow your business. Read here on how to perform a preliminary gap analysis to determine whether you need to upgrade your IT solutions and business processes to meet your current business requirements as well as adapt to future requirements.

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Application Development
Gausa India maintains a dedicated team of software engineers and professionals. The company has experience in ERP, SCM, CRM, embedded technologies, and working for its global clients as an extended development center in India.

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