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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sample web services


Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM
In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to

sample web services  SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM Introduction The battle for the dominance in Service Oriented Architecture (SOA) and Web services has so far largely been a war of words without the clear winner yet (and not any time soon), as many underlying Internet-based standards have emerged only recently. Still, the advocates of both major platforms/frameworks, Java 2 Enterprise Edition (J2EE) and Microsoft .NET , agree on the future of Web services, and have

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Web Content Management (WCM) Software Evaluation Report

Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet), or private web sites (intranet or extranet). Use a WCM solution to organize and manage documents; provide content version control, collaboration utilities, and user or document level security. 

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Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

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Not Just Words: Enforce Your E-mail and Web Acceptable Usage Policies


Unmanaged employee use of e-mail and the Web can subject your organization to costly risks including litigation, regulatory investigations, and public embarrassment. Responsible organizations should deploy clearly written acceptable usage policies (AUPs) for e-mail and Web usage, supported by employee training and enforced by technology solutions. Find out how to develop and enforce e-mail and Web AUPs in your workplace.

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Smart Protection Network: Stop Web Threats Before They Reach You


The Internet is now an important business tool—but it also puts companies at risk of exposure to Web-based threats that can cause major damages, such as financial losses, identity theft, and loss of intellectual property, to name a few. To protect your business data and reputation, learn about a multilayered solution that can offer stronger protection while reducing your reliance on time-consuming signature downloads.

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Understanding SOA, Web Services, BPM, and BPEL Part Two: BPEL and User Recommendations


In a somewhat simplified language, while Web services allow applications to easily exchange and reuse information, it is only when they are orchestrated (coordinated) into long-running business flows or processes that enterprises can realize their true value.

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Basic Energy Services: Getting Paychecks out The Door with SAP ERP


With thousands of employees providing a range of well-site services, US–based Basic Energy Services Inc. is “basic” to the operation of oil and gas wells spread across 13 states. Faced with high turnover rates among field employees, Basic Energy realized its existing human resources (HR) software was limiting its ability to conduct business efficiently. Learn how an integrated human capital management solution helped.

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TEC 2012 ERP for Services Buyer's Guide


ERP for services solutions are changing the way professional services companies do business by combining powerful project- and resource-management tools with essential back-office functionality. Learn all about these solutions in TEC's 2012 ERP for Services Buyer's Guide. Plus get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership from industry experts.

The scope of this guide makes it practically impossible to describe all the software requirements and offer existing solutions for services organizations of all types and sizes in an extremely diversified and highly specialized market. But the good news is that there are some commonalities among services-oriented companies, and the software solutions that address their needs can be suitable for a broad range of services-based organizations. The majority of services-based businesses, regardless of their market niche, will find their typical business processes covered in this guide. We will discuss the business challenges and pain points that services organizations face in fulfilling their objectives and the need for a specialized enterprise resource planning (ERP) software system to help them address these challenges and enable better decision making.

The primary audience for this buyer’s guide is services organization managers, business subject matter professionals at all levels, IT managers and experts, and consultants in the software selection market space who are directly or indirectly involved in corporate software selection processes, or, at least, influence those who make such decisions. This guide addresses the software needs of services-based companies that fall under the following example categories:

  • Managerial and/or specific consulting services companies
  • Financial services and auditing firms
  • Research organizations
  • Law firms
  • Advertising, public relations, and marketing agencies
  • Customer-specific software development companies
  • Recruitment and staffing companies



Table of Contents


Preface

2012 ERP for Services Buyer’s Guide

Definition of a Services Company

Business Challenges of Services-Oriented Companies

The Need for ERP for Services Software

Conclusion

Product Comparison

TEC Resources

Casebook

Counter-economy Factors Driving North American Steel Fabricator: While Landscape of Energy, Abundance and Employee Competition Defies Prevailing Market Trends, Waiward Steel Taps UNIT4 ERP/Business Change Support to Add $700k (5%) New Annual Profits

IFS Customer Success Story Todd Pacific Shipyards Chart a Course for Success with IFS Applications

Project Insight Customer Success Story NFI Industries

Epicor Customer Success Story Portenntum de Mexico Uses Epicor to Help Streamline Business Process

Thought Leadership by Epicor Increase Enterprise Visibility to Provide a Competitive Edge in Professional Services

KeyedIn Solutions Customer Success Story Pharmaceutical and Health Care Leader Solves Project Control and Health Problems at Division and Country Level


Vendor Directory


Download the full copy of the TEC 2012 ERP Buyer’s Guide for services.



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Business Challenges of Services-oriented Companies


The services provided by services-based organizations as described above are commonly referred to as professional services. Consequently, the software market segment that caters to such businesses and provides specific application products is known as professional services automation (PSA). Another cluster of software packages is very similar in design—project portfolio management for professional services automation (PPM for PSA). This type of software is intended to support business activities similar to those addressed by PSA; it usually originates from a simpler project portfolio management (PPM) system that is expanded with the addition of billing, time tracking, and other PSAspecific activities. Usually PPM for PSA systems lack or do not offer extensive support for back-office processes—financial management of the entire organization, human resources management, purchasing, and so on—as these systems are more focused on project delivery to clients. ERP for Services software, on the other hand, is a broader type of solution that includes support for both project delivery business procedures and backoffice processes that are not visible to clients but are still essential for running a company.

Because of the project-based and people-oriented nature of services organizations, this business segment requires software applications that are capable of supporting servicesoriented business processes and adequately handling multiple internal challenges that are intrinsic to this industry.



Download the full copy of the TEC 2012 ERP Buyer’s Guide for services.

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Professional Services


While an electronic data interchange (EDI) initiative improves supply chain communication and speeds up the exchange of goods and services, it is a complicated undertaking. To get started, learn how Inovis Professional Services array of consulting and training offerings, including assessments and technology planning, can help you implement mission-critical integrated solutions efficiently and cost-effectively.

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HR Shared Services: A Fresh Look


There’s nothing like a recession to demonstrate the efficacy of the shared services delivery model for human resources (HR). Learn how organizations experienced with HR shared services find the model efficiently handles day-to-day administrative transactions—including delicate issues such as the paperwork aspects of layoffs—freeing staff to focus on morale and other talent-related issues caused by economic downturn.

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The Convergence of ERP and Field Services-One Vendor’s Leadership


Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.

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Grogan Enterprise Services


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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