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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap bangalore service


Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

sap bangalore service  and cloud operability, e.g., SAP , Oracle , PTC , Astea , Ventyx , and IFS .   Figure 1 With its broad suite of cloud-based, collaborative, and mobile field service applications, ServiceMax enables its customers to optimize their operations. For example, with the ServiceMax iPad app, field service reps can quickly provide current status of their appointments and collaborate on contracts and customer warranties in Salesforce Chatter –based ServicePulse , bringing together technicians and data feeds

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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JDA FOCUS 2010 Impressions - Part 2


Part 1 of this blog series talked about my attendance of the JDA FOCUS 2010 conference on the heels of the recent merger between JDA Software (NASDAQ: JDAS) and i2 Technologies. The article first discussed the different geneses and cultures of the two merging parties. One major outcome of the conference was JDA’s unveiled plan to converge most of its existing and acquired

sap bangalore service  to say, Oracle and SAP (if not even Infor ) can always tout “one throat to choke,” in light of their  enterprise resource planning (ERP)  and SCM capabilities being under the same roof. Automating SCM Innovation: Can It Work? Part 1 discussed  JDA Managed Services  and how this structured offering  might (or not) play with i2’s less than repeatable offerings. That possible mismatch remains a huge red flag for me as an industry analyst. As the  recent Dillard ’s lawsuit outcome with hefty Read More

Datavision


Headquartered in Cameron Park, California (US), Datavision was incorporated in January 1976. With over twenty partners, it services all of the US and eighty other nations. Its solutions include extending business strategies to the Web; legacy application integration; business process automation; application service delivery; applications hosting; and both client/server and subscription-based CRM systems. In 1997, Datavision acquired the assets of Down to Earth Software and assumed the responsibility of sales, development, and support for this product worldwide.

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While Oracle and PeopleSoft Are to Fuse, Competitors Ruse--Leaving Customers (Somewhat) Bemused


The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating the install base versus the zeal for snagging brand new customers.

sap bangalore service  Part Seven is the SAP factor. Part Eight will discuss challenges and make recommendations. The Acquisition Fight PeopleSoft and its erstwhile CEO, Craig Conway, repeatedly engaged in a tooth and nail battle to convince shareholders to refuse the takeover offer five times, before ultimately losing. A number of lawsuits and counter lawsuits ensued, as well as some tricky defensive mechanisms from PeopleSoft, such as the so-called poison pill shareholders' provision and some generous customer rebates, Read More

Infosys Technologies


Located in Bangalore, India, Infosys Technologies Ltd. (NASDAQ: INFY) provides services globally to large global corporations and new generation technology companies.With over 32,000 employees worldwide, they employ global delivery models to service companies in North America, Europe, Asia, and the Middle East.

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Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

sap bangalore service  reverse logistics, return material authorization, field service management, dynamic scheduling, reverse logistics management, repair time tracking, return service exception management Read More

SAP Tries Another, Bifurcated Tack At A Small Guy


As the battle for the mid-market intensifies and each Tier 1 vendor is exhibiting its bag of tricks for small-to-medium enterprises, SAP is trying a twofold strategy of promulgating its mySAP.com offering for the higher-end of the mid-market, while offering a recently acquired product to appeal to complexity-adverse smaller enterprises.

sap bangalore service  Summary On March 21, SAP AG (NYSE: SAP), the leading provider of enterprise applications, reported business success at CeBIT conference, including new partnerships and first wins for a new product offering that comprises one part of SAP's recently espoused bifurcated program to more successfully vie for small-to-medium enterprises. SAP, although the market leader, has nonetheless long been regarded too unwieldy and costly for this target market. Still, not wanting to be left out of the gold rush for the Read More

The "S" in SAP Doesn't Stand for Security (that goes for PeopleSoft too)


During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security hole in SAP R/3's three-tier architecture. SAP has revealed that they expect the database or third party products to handle security between the application server and the database server. If the client does not take these extra measures, the master password for the SAP database instance travels over the network in the clear, and can be captured. PeopleSoft has the same issue.

sap bangalore service  S in SAP Doesn't Stand for Security (that goes for PeopleSoft too) Event Summary During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security hole in SAP R/3's three-tier architecture. SAP has revealed that it expects the database or third party products to handle security between the application server and the database server. If the client does not take these extra measures, the master password for the SAP database instance travels Read More

SAP ERP


Through the SAP ERP platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software.

sap bangalore service  ERP Through the SAP ERP platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software. Read More

Top Software for Service Companies


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sap bangalore service  the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Software—and many more. For your own customized comparison reports, select a category below: ERP for Service Companies Professional Services Automation (PSA) Human Resource Management Systems Business Intelligence Systems Accounting and Financial Systems Save t Read More

6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

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Will SAP HANA’s Big Data Usher SAP into the Intelligent BPM Elite?


SAP recently announced a new intelligent business operations bundle that aims to help organizations infuse big data insights in real time into their processes to work smarter and improve responsiveness to threats and opportunities.

sap bangalore service  SAP HANA’s Big Data Usher SAP into the Intelligent BPM Elite? SAP recently announced a new intelligent business operations bundle that aims to help organizations infuse big data insights in real time into their processes to work smarter and improve responsiveness to threats and opportunities. The real value of big data only comes when one can embed its insights into business processes and use these insights to make better decisions. Business users all too often lack full visibility into end-to-end Read More

Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

sap bangalore service   Read More

SAP Business Suite, Powered by SAP HANA: Delivering Real-time Business Value


Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help create new business value.

sap bangalore service  Business Suite, Powered by SAP HANA: Delivering Real-time Business Value Becoming a real-time business requires managing daily business transactions of your core business processes in real time, and capturing data from new sources like social media or mobile apps. And you need to be able to analyze all this data. Ultimately, it requires people to be able to access real-time information on any device for immediate action. Read this white paper to learn about an in-memory platform and how it can you help cr Read More