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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 sap basis service level


Has SAP Nailed Plant Level Leadership with Lighthammer?
The acquisition of the formerly loyal composite applications partner Lighthammer bolsters SAP's capabilities of connectivity and visibility into manufacturing

sap basis service level  SAP Nailed Plant Level Leadership with Lighthammer? Event Summary At the end of June, SAP announced that it was delivering enhanced connectivity between the plant floor and the enterprise by acquiring Lighthammer Software Development Corporation ( http://www.lighthammer.com ), a privately-held supplier of enterprise manufacturing intelligence and collaborative manufacturing software, based in Exton, Pennsylvania (US). Lighthammer and SAP shared a vision of adaptive business networks (ABN), as

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

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Differentiation through Service Excellence


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Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

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Multipurpose SAP NetWeaver


The capabilities of SAP NetWeaver and its peer service-enabled platforms, which were originally transaction and integration platforms, have lately been expanded to include composition and business process-oriented capabilities, such as master data management and business process management.

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Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

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MSF R2 Service Architecture


As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

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360 Degrees: A Holistic Guide for Your SAP HANA Journey


This series of articles and case studies provides a true 360-degree perspective of SAP HANA within the SAP ecosystem, revealing why customers chose to invest in this transformative technology and what returns they have already captured.

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Service Performance Insight


Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

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SAP ERP


Through the SAP ERP platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software.

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SAP Brings HANA to the SME Market


Yesterday SAP announced its strategy to provide small and medium enterprises (SMEs) with the services of the SAP HANA platform via SAP HANA analytics for SAP Business One and the SAP HANA Edge Edition. HANA, SAP's in-memory database and analytic platform, will provide Business One users with in-memory analytics specifically designed for small and medium businesses. In this regard

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