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Smart Training Centers
Information workers routinely generate huge amounts of useful information in their documents. However, because this information is unstructured, it cannot be used by other applications. Smart documents tie an XML-based document definition together with a set of custom actions. Smart training centers can thus leverage XML-based documentation to expand information and minimize worker training costs.
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Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.
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General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and material converter businesses.
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Accelerating SAP Deployments
A crucial advantage of the SAP architecture is that configuration changes can be made easily—the downside being its tightly integrated nature, which increases the risk of unintended consequences. That means time to market is slowed by extensive testing. However, you can accelerate SAP delivery by using a test automation solution which automates most of the maintenance required by changes.
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SAP and Business Intelligence
Chances are that SAP applications play a role in your enterprise. SAP’s prowess at managing large volumes of transactional data has made it the leader in enterprise resource planning (ERP). As of January 2003, SAP claims more than 56,000 installations. Yet despite their popularity, SAP applications in many organizations remain semi-isolated and untapped for the business intelligence (BI) they contain.
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SAP Lowers Revenue Expectations
Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to help companies attract, serve, retain, and analyze their customers, a PeopleSoft spokesman said.
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Banking Analytics with SAP for Banking
Banks face many challenges in today’s dynamic financial services marketplace. Banks must continuously enhance capabilities for risk and financial management to address market, credit, and regulatory environments that are increasingly complex. Thus, process support for your business strategies is crucial—which is why integrated tools are a must-have for financial accounting, cost controlling, risk management, asset-liability management, and profitability analysis.
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SAP Case Study: AZ Electronic Materials
When Luxembourg-based AZ Electronic Materials was carved out of Clariant International and sold to a private equity firm, the new company was given one year to wean itself off its parent’s information technology (IT) system. AZ beat the clock by three months, working with partner Accenture to roll out SAP business software across nine countries and six manufacturing plants.
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