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 sap crm industry reviews


TEC Industry Watch: Enterprise Software News for the Week of August 13, 2012
SOFTWARE SELECTIONSSwiss investment bank UBS selects cloud-based Oracle’s Fusion Human Capital ManagementIndustry tags: Finance and Banking

sap crm industry reviews  of top ERP systems! SAP announces CRM Rapid Deployment solution for citizen contact centers Industry tags:  public administration, public sector SAP AG has announced the release of another rapid-deployment solution. The latest rapid-deployment solution is CRM for government citizen contact centers. SAP’s rapid-deployment solutions cover key process areas such as human resources, financials, sales and marketing, mobile, and cloud, and are loaded with pre-configured software, content, and services

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

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Documents related to » sap crm industry reviews

Critical Components of an E-PLM System


E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites. However, enterprise resource planning vendors with extensive e-commerce initiatives, development staffs, and renewed interest in PLM, are as likely to lead the way.

sap crm industry reviews  full-suite, enterprise application vendor. SAP , Oracle , IFS , Epicor , and SSA Global are all good examples of companies that have made the transition. PLM has a healthy growth opportunity for fiscal 2005 with estimates that it will grow in the 30 percent range. ERP vendors have become full-suite enterprise applications vendors offering customer relationship manangement (CRM), supply chain management (SCM), PLM, business intelligence (BI) and enterprise asset management (EAM), and they have begun Read More

Business Intelligence Standardization


Business intelligence (BI) is often an area of friction between information technology (IT) (who provide information) and the business users (who need it to do their jobs). By allowing you to connect goals, metrics, and people across the enterprise, an enterprise BI standard helps organizations manage and optimize information flows like other business processes, leading to improved alignment and transparency.

sap crm industry reviews  minimal IT support. Source: SAP Resources Related to Business Intelligence Standardization : Business Intelligence (BI) (Wikipedia) Standardization (Wikipedia) Business Intelligence Standardization Business Intelligence Standardization is also known as : Importance of BI Standardization , Standardizing on Business Intelligence Software , BI Technologies , Business Intelligence Criteria , BI Criteria , Standardization Project , Business Intelligence from Business Objects , Comprehensive Enterprise BI Read More

Getting an Update from BigMachines at Dreamforce 2010


Many recent TEC articles have talked about quote-to-order (Q2O) or configure, price, quote (CPQ) solutions that facilitate business-to-consumer (B2C) and business-to-business (B2B) sales, thus helping companies sell more products and services faster. A number of thriving vendors provide on-demand product configurator, pricing and quoting, proposal generator, and B2B

sap crm industry reviews  Microsoft Dynamics , and SAP . BigMachines' rapidly growing customer base (currently around 300 companies) includes global leaders such as Kodak's GCG, Siemens, Ingersoll Rand , and NTT Communications , as well as innovative growing companies such as Acme Packet and Voltaire . BigMachines also leads the Q2O pack in terms of its burgeoning partner ecosystem. There have been many joint customers with ATG ’s renowned e-commerce platform (now part of Oracle), Microstrategy analytics, Xactly ’s sales Read More

Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?


Microsoft recently held its annual Dynamics Fall Analyst Event (FAE) in Redmond, Washington, where news about the company’s Windows 8 platform (see Part One of this blog series) and Microsoft Dynamics products (see Part Two of this blog series) was released. Among the demos and tours was info on some of the lesser-known data platforms and business intelligence (BI) capabilities for Microsoft

sap crm industry reviews  coming close to challenging SAP and Oracle . At least it is getting close solution-wise, but the go-to market approach might still favor SAP and Oracle. To further differentiate, i.e., convince the customer why they should wean themselves off SAP, Microsoft Dynamics must also come up with more targeted marketing, directed at improving business income for customers in a specific industry. The big issue here is again that most implementations are done by the big consulting firms, and their Microsoft Read More

C2


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sap crm industry reviews  CRM Read More

SAP for Consumer Products: SAP Trade Promotion Management


The pressure to generate demand for consumer products is constantly increasing. Whether managing customer relationships, achieving increased sales, or introducing new products, the area of marketing expenditure is complex and prone to error. That’s why you need a solution drawing together all the activities needed to analyze, plan, sell, execute, validate, and evaluate your products in a closed-loop process.

sap crm industry reviews  for Consumer Products: SAP Trade Promotion Management The pressure to generate demand for consumer products is constantly increasing. Whether managing customer relationships, achieving increased sales, or introducing new products, the area of marketing expenditure is complex and prone to error. That’s why you need a solution drawing together all the activities needed to analyze, plan, sell, execute, validate, and evaluate your products in a closed-loop process. Read More

The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties


The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how.

sap crm industry reviews  Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization options across a variety of large-scale CRM instances. Based on years of research and development expertise, this approach lends itself not only to regulatory compliance and reporting solutions but also to ease of use, maintainability, and security. Find out how. Read More

CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

sap crm industry reviews  Past, Present, and Future Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future. Read More

Pivotal CRM : CRM for Financial and Insurance Markets Competitor Analysis Report


This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the knowledge base has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups.

sap crm industry reviews  CRM : CRM for Financial and Insurance Markets Competitor Analysis Report This CRM knowledge base supports specialized criteria for groups engaged in the financial and insurance markets. In addition to many of the regular CRM features, the knowledge base has a range of criteria for policy tracking, agency management, investment tracking, and other areas of concern to professional service automation (PSA) groups. Read More

CRM Buyer's Guide


If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs.

sap crm industry reviews  Buyer's Guide CRM Buyer's Guide If you're interested in a CRM solution, here's a guide to help you zero in on the best one for your company's needs. With this CRM Buyer's Guide , you'll quickly get up to speed on all the key CRM considerations: business benefits of a CRM solution hosted vs. on-premise CRM, including advantages and disadvantages CRM market overview and history CRM cost considerations CRM solution providers You'll also learn about the essential CRM tools, including sales force automation Read More

EBSuite CRM


The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules.  

sap crm industry reviews  CRM The EBSuite CRM web-based solution uses J2EE and Web Services technologies, and includes sales force automation (SFA), customer support and help desk, marketing automation and online/offline campaign management, project management, and mobile CRM modules. Read More

Oracle CRM


Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, "sticky notes" features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint.  

sap crm industry reviews  CRM Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, sticky notes features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint. Read More

SAP Announces SAP Business Planning and Consolidation for the SAP EPM Unwired Platform


During the TechEd event in Las Vegas, SAP launched Business Planning and Consolidation 10.0 for the SAP EPM Unwired Platform, enabling users to gain access to a more extensive set of functionalities beyond the common exploration and analysis of information. This new offering is part of a series of mobile innovations planned by SAP last year for business intelligence, enterprise performance

sap crm industry reviews  Announces SAP Business Planning and Consolidation for the SAP EPM Unwired Platform During the  TechEd event in Las Vegas , SAP launched Business Planning and Consolidation 10.0 for the SAP EPM Unwired Platform, enabling users to gain access to a more extensive set of functionalities beyond the common exploration and analysis of information. This new offering is part of a series of mobile innovations planned by SAP last year for business intelligence, enterprise performance management, risk and Read More

CRM 101


Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101. What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation

sap crm industry reviews  101 Welcome to another installment in our back-to-basics series. So far, we’ve covered ERP 101 and SCM 101 . What Is CRM? CRM is more than a software application. It is a set of strategies, processes, and associated software systems designed to improve the interactions and engagement of customers. CRM involves not only the use of these tools, but also corporate cultural transformation and ongoing programs with the appropriate organizational framework. CRM also includes sales force automation (SFA), Read More