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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap crm relationship management fat client


Besieged By The CRM Throne Aspirants, King Siebel Delivers
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft

sap crm relationship management fat client  deepest in the pack, SAP , Oracle , PeopleSoft , J.D. Edwards , and Baan have slowly but surely been closing the gap. As a matter of fact, many vendors often provide more CRM functionality than many customers require. Conversely, customers' perception of the scope of CRM does not often coincide with the pure CRM vendors' one. As an example, many prospects view the order fulfillment and content management as a part and parcel of CRM, which is often not the case with many traditional CRM vendors. As a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » sap crm relationship management fat client

Is Oracle Becoming Invincible?


On June 20, Oracle Corporation, the leading provider of database and enterprise software applications, announced its fiscal 2000 results, claiming that it has passed SAP to become the world's largest applications software company.

sap crm relationship management fat client  sales numbers greater than SAP are an encouraging victory for Oracle and disturbing news for SAP (which, in a knee-jerk reaction, released an abrasively toned rebuttal press release), but do not represent Oracle's inauguration as the No. 1 ERP vendor yet. Where Oracle is surely winning, however, is in its quest to prove a point that the business application market's move toward e-business and the Internet is a prerequisite for survival and any subsequent success. To that end, the company has radically Read More

Geac Hopes To See System21 Shine Again Like 'Aurora' Part 2: Market Impact


Geac appears to have at least learned some hard lessons and it should not fall again in the trap of its former rampant acquisition strategy in a number of unrelated, diverse fields. Further, Geac's strengths today remain its geographical spread, restored financial health, retained level of products’ diversity, and its savvy of industry business process in the chosen vertical sectors. The company seems to have become highly attuned to the needs of the mid-market, with many loyal long term customers currently enjoying considerable service & support attention.

sap crm relationship management fat client  the market share (see SAP Learns The Ropes Of Fashion/Outfitting ). But that looks set to somewhat change in the future, as Geac has poured over a $15 million worth R&D program over the last 12 months alone, dedicated solely to System21 enhancements. To that end, the news of System 21's reinvigoration and recent contract wins is quite encouraging. Geac's developers have apparently been busy recently re-architecting the product to embrace e-Business features by leveraging the range of @ctive Processes Read More

Oracle Flying High on Q3 Report: Is Gold All That Glitters?


On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software sales fueling a solid third-quarter profit. However, Oracle has also confirmed that it is refocusing its European applications division and has hinted that it may reduce the unit's workforce.

sap crm relationship management fat client  its ERP competitors, particularly SAP, in its quest for CRM market share. If one should judge by the past, it is to expect product quality problems with its immature product release as well as uneven functionality across the functional breadth. Oracle's modest results in the European market, with much more cautious buyers ('seeing is believing' attitude) speak for that. Last but not least, Oracle functionality is still very horizontal, except in its traditionally strong verticals like telecommunications, Read More

Is SSA GT Betting Infini(um)tely On Acquisitions? Part Three: Complementary Products


At a first glance, one can even notice that the complementary nature of some SSA GT products and Infinium products may indeed provide a ‘kick for a buck’ proposition. Further, it appears that SSA GT understands and listens closely (via Global Guide Groups) to the needs of conservative ERP customers that are unwilling to ditch a good functional product even at a cost of its technological antiquity. Further, it has a track record of strong functional development that preserves the customer’s current investment.

sap crm relationship management fat client  other ERP systems like SAP , J.D. Edwards , SSA GT and Geac (former JBA ), it has had a very limited success as stand-alone offering after the acquisition, partly owing to process industries' lesser interest in certain CRM modules like call centers. However, likewise add-on to Infinium's original ERP modules, it might likely create a compelling value proposition for the rest of SSA GT's primarily discrete manufacturing products provided it is also tailored for specific vertical industries. As mentioned Read More

DP&C SmartFleet for Supply Chain Management of Transportation Management Systems Certification Report


DP&C SmartFleet is TEC Certified for online evaluation of transportation management system (TMS) solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary.

sap crm relationship management fat client  dp&c,smartfleet,transportation management system,transportation management solution,advanced transportation management system,transportation management system software,tms transportation management system,transportation management system tms,transportation management system benefits,dp&c smartfleet,open source transportation management system,what is transportation management system,i2 transportation management system,transportation management system ppt,transportation management system definition Read More

Mobile Device Management Comparison Guide


In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device usage. The goal is to optimize the functionality and security of a mobile communications network while minimizing costs. If your organization is looking for MDM software, look at this MDM product comparison guide for the key features of some of today’s leading MDM solutions.

sap crm relationship management fat client  mobile device management,mdm,mdm software,mobile device management server,mobile device management solutions,mobile device management vendors,mobile device management software,open source mobile device management,mobile device management comparison,android mobile device management,mdm mobile device management,what is mobile device management,good mobile device management,mobile device management solution,mobile device management gartner Read More

Portfolio Management


Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management.

sap crm relationship management fat client  portfolio management,innovation management tools,innovation tools,risks,uncertainties,uncertainty,NPV Read More

Case Study: SAP and Marketing Management


By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue.

sap crm relationship management fat client  latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue. Read More

Business Process Management Notations within Business Process Management


Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is the value of BPMN to vendors and organizations using business process modeling?

sap crm relationship management fat client  BPM,business process management,BPMN,business process management notation,BPMI,Business Process Management Initiative,business process diagram,BPD,flow objects,connecting objects,swimlanes,artifacts Read More

KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

sap crm relationship management fat client  for recruiting hourly workers, SAP as corporate human resource information system (HRIS), SuccessFactors for learning and performance management, and Symphony Software for point-of-sale (POS) merchant terminals. Kronos focuses on recruiting (both hourly and salaried employees) but will likely not enter the learning, performance management, and compensation areas of talent management. All eyes are on the recently announced partnership with Saba Software , given the vendors’ complementary nature (Kronos Read More

Systems Management Buyer's Guide


Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature/function criteria along with less tangible characteristics in order to make an appropriately calibrated decision. Download this guide from Dell KACE for a comprehensive feature/function checklist, as well as additional considerations for evaluating systems management solutions.

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Dynamics CRM


Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer service capabilities. The product offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Native Office Outlook integration encourages rapid user adoption, improves productivity, and helps streamline business processes for greater overall impact. Microsoft Dynamics CRM provides enterprise scalability, performance, and flexibility with a choice of on-premise and on-demand deployments.  

sap crm relationship management fat client  CRM Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) solution comprised of a robust suite of sales, marketing, and customer service capabilities. The product offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Native Office Outlook integration encourages rapid user adoption, improves productivity, and helps streamline business processes for greater overall impact. Microsoft Read More

Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+


I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com.

sap crm relationship management fat client  to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+ Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+ I'm Larry Blitz, editor of TEC's Vendor Showdown series. Today's Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com . Introduction With CRM so closely bound up with revenue Read More

Talent Management Best Practices in 2010


Download your copy of the Aberdeen report Cracking the Code for Talent Management.

sap crm relationship management fat client  talent management best practices 2010,talent,management,best,practices,management best practices 2010,talent best practices 2010,talent management practices 2010,talent management best 2010,talent management best practices. Read More