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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap crm utilities


SAP - A Leader Under Reconstruction
SAP is responding to the changing Internet marketplace by restructuring to develop flexibility and forming key partnerships and alliances to put content behind

sap crm utilities  CRM solutions (see SAP Gives in to CRM (Part Time) Matrimony ) A partnership with Commerce One to build and sell software for online trading exchanges (see SAP Becoming a (Legal) Polygamist ) Involving itself in XML-based Internet content standards initiatives (see (XML + mySAP.com) - Spin = Status Quo ) An alliance with BackWeb Technologies to provide a push platform for the mySAP.com business-to-business online community and solution set (see SAP Starts Pushing - Politely ) Making

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for the Utilities Industry

Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR, financials, and human resources, among others. 

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Documents related to » sap crm utilities

SAP Remains Solid While Transitioning


On July 20, SAP AG, the leading provider of enterprise business software applications, announced its results for the quarter ended June 30, 2000. Despite an 18% decrease of net income, a notable increase of license revenue in all markets worldwide was encouraging.

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SAP Running Simple to Be a Cool Vendor


The SAPPHIRE NOW + ASUG Annual Conference in Orlando, Florida, was a well-organized event that afforded attendees the opportunity to explore SAP offerings from various viewpoints: industry, lines of business, market trends, and hot topics. Throughout the conference, SAP attempted to display an air of coolness and to portray itself as not only a chill vendor, but also a fun employer.

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SAP AG - ERP Leader with a "New Dimension"


Today, SAP is in the process of completing one of its most aggressive new product launches in its history by introducing its "New Dimension" products line, which initially includes independent business applications for Supply Chain Management, Client Relationship Management (CRM, Business Intelligence (BI), and e-Commerce."New Dimension" and "Industry-Specific" products (particularly "SAP BW" and "SAP HR") will be significant contributors to SAP sales revenue...

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SAP Farms More Business Out Amid Its Staff Reductions


As the battle for the mid-market intensifies and each vendor is exhibiting a pertinent sabre rattling display of power, SAP is turning to help from the alliance in order to partly counteract the needed cost-cutting exercise in its US operations

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TEC 2015 Certification Report Zavanti CRM


Zavanti CRM is now certified by TEC for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. Zavanti CRM covers the full customer engagement cycle—from capturing and qualifying a lead, to converting the lead into an opportunity and tracking the state of the opportunity with commercial information, to further converting that opportunity into a project.

Zavanti's front-end CRM system is an adaptation of Microsoft Dynamics CRM. Zavanti CRM leverages most Microsoft Dynamics CRM's out-of-the-box functionality and adapts it for the professional services and property development verticals.

Besides the typical CRM functionality (sales, marketing, and support), Zavanti CRM includes capabilities that support professional services teams with their delivery efforts.

TEC research analyst Raluca Druta gives on overview of the product in the Zavanti CRM certification report. You'll also find detailed functionality graphs comparing Zavanti CRM to competitor solutions in the major CRM functionality areas for professional services and property development.

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CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

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NetSuite CRM+


NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive cloud CRM solution.  

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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

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The Case for a New CRM Solution


CRM software has gone well beyond being a "good to have" capability. Senior management is now generally quite clear that this genre of software is needed. However, it also often acknowledged that companies that have deployed CRM software solutions have not obtained the benefits that were promised. When we understand the reasons for this dissatisfaction, we can make the case for a new CRM solution. See the benefits of a new CRM solution.

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