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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap customer care services siebel


SAP To Take Care Of All Suppliers
SAP's first major product delivery that leverages recently the recently endorsed technology foundation, allows it to offer a collaborative solution. This does

sap customer care services siebel  open integration with both SAP and non-SAP (third-party) supply chain management (SCM), customer relationship management (CRM), product lifecycle management (PLM) and enterprise resource planning (ERP) solutions. By also integrating the e-selling solutions of suppliers, mySAP SRM strives to drive processes that run in, across and beyond a company's boundaries, resulting in more efficient, accurate, and informed sourcing and purchasing decisions and processes. SAP cites that organizations using the mySAP

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » sap customer care services siebel

The Challenges of the Lawson-Intentia Merger


The new company forged from Lawson and Intentia will have to carefully blend their different corporate cultures, which has traditionally been proud of in-house development spawning a limiting "not invented here" attitude.

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Lawson Software-IPO and Several Acquisitions After Part Five: Challenges and User Recommendations


Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs to put down some deep roots if it is to fulfill its global ambitions. A measly portion of its total revenues comes from sales outside of the US-a proportion that has been static for the past several years. On the other hand, it may point out how successful the company has become in the US in the past decade. What is puzzling is why that success has remained local.

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J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 2: The Implications


During this year's FOCUS conference for its QUEST User Group, J.D. Edwards demonstrated somewhat more galvanized strategy than the one it initiated and less successfully executed during the last year. With its renewed mid-enterprise focus and commitment to deliver customer-driven solutions, the company seems to be going back to its mid-market roots. The new initiatives and the profitability are steps in the right direction, but the market will have a close eye on new license sales

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(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

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SAP ERP


Through the SAP ERP platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP software.

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TechRadar: Customer Analytics Methods, Q1 2014


Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master.

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Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

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Siebel Has Done It Again - This Time with Navision


Siebel Systems, the leading CRM vendor, remains the most eligible CRM bachelor. On June 21, Navision Software a/s, a Danish provider of ERP solutions for mid-sized companies, and Siebel Systems Inc. announced a worldwide agreement to deliver 'customer-focused eBusiness solutions to meet the needs of mid-sized companies'.

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Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

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Delivering Superior Customer Value in Insurance


Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

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