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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap customer list


Spinnaker Support Announces New SAP Third-party Maintenance Customer
Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple

sap customer list  Support Announces New SAP Third-party Maintenance Customer Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP reference customers. In addition, D+M Group is a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » sap customer list

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

sap customer list  and future business needs, SAP announced it was expanding its on-premise mySAP Customer Relationship Management ( mySAP CRM ) solution to include an on-demand option. The SAP CRM on-demand solution is designed to allow large and midsize organizations to manage sales, service, and marketing with an easy-to-use solution that is delivered directly via the Internet and is offered through a subscription-based licensing model. In making the announcement, SAP unveiled its first on-demand product, the SAP Sales Read More

Customer Choices for Achieving Growth


Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the model that has led to their success so far.

sap customer list  applications. Consequently, Oracle and SAP began a tug-of-war to recruit Retek , an obscure, small vendor that nonetheless carved a notable niche providing complex solutions tailored to the exacting needs of retail chain stores and other merchants. Oracle was, the ultimate, overpaying winner (see Retail Market Dynamics for Software Vendors ). To secure its place in this new market order, Oracle, which has recently made a flurry of acquisitions will have to prove to the market that its high profile Read More

Should SAP Buy PTC?




sap customer list  In addition, on the SAP PLM customer list, there are a good portion using Pro/E, the CAx solution from PTC. It would also make a lot of sense if Oracle bought PTC. Last year, by acquiring Agile, Oracle made itself into the PLM business but it’s still considerably weaker than SAP. By having PTC on board, Oracle would become equally strong in cPDm, plus possess the CAx power that SAP doesn’t have. However, in a blog post by Ralph Grabowski , the author says that Oracle rejected PTC. If that is true, Read More

Trends in Customer Experience at TIBCO TUCON 2012


I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that

sap customer list  Cloud (part of the SAP HANA Cloud platform) that effectively combines these trends. How these current IT trends are converging was also highlighted at the keynote presentations session on the first day of the recently held TUCON 2012 conference, titled “Everything is Different.” The day started with TIBCO’s CEO, Vivek Ranadivé, talking about the following forces driving the change: a massive explosion of data the emergence of mobility, whereby today ordinary people have more computing power in Read More

NEC to Inflate SAP Business ByDesign Tires


A new offering, NEC Global Localization Package for SAP Business ByDesign, will leverage the cloud ERP solution from SAP and the cloud deployment capabilities from NEC to offer subsidiaries of large corporations and SMEs a solution for gaining insights into real-time enterprise-wide operations.

sap customer list  to Inflate SAP Business ByDesign Tires Those who have recently been gleefully celebrating the untimely death of the maligned SAP Business ByDesign cloud enterprise resource planning (ERP) product might want to check their facts. The truth is that, as part of the SAP solution portfolio for small and medium enterprises (SMEs), SAP Business ByDesign has recently been made available on the SAP HANA in-memory platform. If the cloud ERP product’s initial underpinning technology was not up to snuff, this Read More

Build and Manage Strong Customer Relationships


Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

sap customer list  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More

The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence


This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction.

sap customer list  New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More

Will SAP HANA’s Big Data Usher SAP into the Intelligent BPM Elite?


SAP recently announced a new intelligent business operations bundle that aims to help organizations infuse big data insights in real time into their processes to work smarter and improve responsiveness to threats and opportunities.

sap customer list  SAP HANA’s Big Data Usher SAP into the Intelligent BPM Elite? SAP recently announced a new intelligent business operations bundle that aims to help organizations infuse big data insights in real time into their processes to work smarter and improve responsiveness to threats and opportunities. The real value of big data only comes when one can embed its insights into business processes and use these insights to make better decisions. Business users all too often lack full visibility into end-to-end Read More

SAP Business Suite on HANA: See What You’re Missing


TEC senior ERP analyst Ted Rohm takes a close look at SAP Business Suite on HANA one year after its debut. His report delves into the improvements SAP has been able to achieve by taking advantage of the HANA platform, and explores why SAP ERP powered by HANA is picking up so much momentum.

sap customer list  a close look at SAP Business Suite on HANA one year after its debut. His report delves into the improvements SAP has been able to achieve by taking advantage of the HANA platform, and explores why SAP ERP powered by HANA is picking up so much momentum. Read More

360 Degrees: A Holistic Guide for Your SAP HANA Journey


This series of articles and case studies provides a true 360-degree perspective of SAP HANA within the SAP ecosystem, revealing why customers chose to invest in this transformative technology and what returns they have already captured.

sap customer list  Holistic Guide for Your SAP HANA Journey This series of articles and case studies provides a true 360-degree perspective of SAP HANA within the SAP ecosystem, revealing why customers chose to invest in this transformative technology and what returns they have already captured. Read More

Customer: Eastern Food


Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

sap customer list   Read More

I-Impact Predicts Your Customer Retention!


More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to develop such functionality from scratch. Vendors like I-Impact offer packaged application providers the opportunity of a shortcut.

sap customer list  new analytics tool, the SAP CRM analytics upgrade, and Siebel getting more analytical All signs point toward market growth and the battle between analytics market leaders such as SAS , Teradata , Cognos , Business Objects , and E.piphany has yet to reach its peak. CRM leaders are strongly moving towards the enhancement of their existing modules by integrating analytics in their out-of-the-box offerings. Only the small to medium business (SMB) CRM vendors are dragging their feet and may soon find Read More

Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

sap customer list  Analytics for Dummies (IBM Limited Edition) In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it. Read More

Improve Profitability with Customer Intelligence


The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

sap customer list  Profitability with Customer Intelligence If your front office isn't communicating effectively with your back office, chances are it's creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and unnecessary paperwork. Over the long term, this turns into Read More