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Documents related to » SAP Customer Services Network


Advisory Services
TEC's Advisory Services are designed to supplement your selection project with on-site support and guidance from our software selection experts.

SAP CUSTOMER SERVICES NETWORK:
10/26/2009 3:31:00 PM

Amazon Launches Web Services Marketplace » The TEC Blog
management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (179) Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241)

SAP CUSTOMER SERVICES NETWORK: amazon, amazon aws, aws, aws marketplace, Cloud, Cloud Computing, ec2, paas, SaaS, Software as a Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-04-2012

Dell, IBM in $6B Services Deal
Dell Computer Corp. and IBM Corp. announced that IBM will provide service and support for Dell PCs and servers.

SAP CUSTOMER SERVICES NETWORK: dell, IBM, international business machines, computer, computer component suppliers, computer equipment supplier, computer equipment suppliers, computer hardware supplier, computer manufacturer, computer manufactures, computer software supplier, computer supplier, computer suppliers, computer suppliers in, computer supplies, computers supplier, computers suppliers, pc supplier, supplier, supplier of computer, suppliers of computer.
10/6/1999

Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

SAP CUSTOMER SERVICES NETWORK: Dell Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Read Comments C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter s study is based on
6/2/2000

Calculating Utilization in a Services Company
Utilization is important for all services organizations. Maintaining high utilization of your employees drives higher billing, higher revenue—and higher profits. Yet tracking and measuring utilization poses challenges. Learn how to create a policy for calculating utilization that is consistent with common industry practices—and how to use your professional services automation (PSA) tool to measure and report utilization.

SAP CUSTOMER SERVICES NETWORK: Calculating Utilization in a Services Company Calculating Utilization in a Services Company Source: OpenAir Document Type: White Paper Description: Utilization is important for all services organizations. Maintaining high utilization of your employees drives higher billing, higher revenue—and higher profits. Yet tracking and measuring utilization poses challenges. Learn how to create a policy for calculating utilization that is consistent with common industry practices—and how to use your professional
3/4/2009 11:32:00 AM

Expense Management for Professional Services
Professional services organizations rely on their employees to drive business and deliver value to clients. A major factor for these companies is the speed at which clients are billed and the accuracy of information regarding billable time and travel. Download this Aberdeen report to learn why cloud-based expense management is ideal for professional services organizations.

SAP CUSTOMER SERVICES NETWORK: Expense Management for Professional Services Expense Management for Professional Services Source: Infor Document Type: White Paper Description: Professional services organizations rely on their employees to drive business and deliver value to clients. A major factor for these companies is the speed at which clients are billed and the accuracy of information regarding billable time and travel. Download this Aberdeen report to learn why cloud-based expense management is ideal for professional services
3/5/2012 4:15:00 PM

Jaspersoft on Amazon Web Services Marketplace » The TEC Blog
management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (179) Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241)

SAP CUSTOMER SERVICES NETWORK: amazon, amazon aws, analytics, aws, aws marketplace, bi, business analytics, Business Intelligence, Cloud, Cloud Computing, ec2, jasperreports, Jaspersoft, paas, SaaS, Software as a Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-04-2012

Who Else is Using Your Wireless Network?
Information technology (IT) security industry experts continue to warn us that wireless networks have significant vulnerabilities. Taking precautions is a smart way to mitigate risks. Relevant Technologies tested Wireless Watch Home 2.0 (WWH) to evaluate its claim as an effective and affordable intrusion detection system (IDS) for home wireless networks.

SAP CUSTOMER SERVICES NETWORK: security, Relevant Technologies, Wireless Watch Home, intrusion detection system, wireless networks, wired equivalent privacy, Wi-Fi protected access, temporal key integrity protocol, wireless access point, OTO Software, Laura Taylor.
3/18/2005

Maximizing Customer Intimacy by Integrating Data
Retail departments enticed by software which promises to make them better and more accurate often fail to consider that they will need constant input and output of data in order for the software to work effectively. To improve the customer experience, a retail organization needs to fashion itself into an integrated enterprise that relies on a single database. But how?

SAP CUSTOMER SERVICES NETWORK: Maximizing Customer Intimacy by Integrating Data Maximizing Customer Intimacy by Integrating Data Source: Celerant Technology Corp. Document Type: White Paper Description: Retail departments enticed by software which promises to make them better and more accurate often fail to consider that they will need constant input and output of data in order for the software to work effectively. To improve the customer experience, a retail organization needs to fashion itself into an integrated enterprise that
5/11/2006 12:32:00 PM

A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.

SAP CUSTOMER SERVICES NETWORK: A Modern Approach to Improving Customer Support A Modern Approach to Improving Customer Support Source: Aptean Document Type: White Paper Description: As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to
9/12/2007 9:04:00 AM

Retrospective Network Analysis
While network complexity and bandwidth demands continue to increase, applications such as voice over Internet protocol (VoIP) increase performance requirements. Today’s network administrators need versatile monitoring and analysis tools to quickly troubleshoot and monitor security and compliance. Retrospective network analysis (RNA) tools let you go “back in time” to reconstruct failure or attack. Discover the benefits.

SAP CUSTOMER SERVICES NETWORK: Retrospective Network Analysis Retrospective Network Analysis Source: Network Instruments Document Type: White Paper Description: While network complexity and bandwidth demands continue to increase, applications such as voice over Internet protocol (VoIP) increase performance requirements. Today’s network administrators need versatile monitoring and analysis tools to quickly troubleshoot and monitor security and compliance. Retrospective network analysis (RNA) tools let you go “back in time” to
4/6/2009 2:05:00 PM


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