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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap customer successes canada


Enterprise Application Players Keep Refining Value Propositions
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP have allied to deliver

sap customer successes canada  their partners. A dedicated SAP customer service manager will be assigned to each customer, thereby reducing the risk and the required in-house resources at the customer site. Additionally, customers will hold the software licenses, enabling greater control and strategic value. They will also have an option to switch to an on-premise solution if necessary. As for the SAP Hosting division, although SAP has noticed of the likes of salesforce.com , it is still not directly competing with them. The HP

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Invensys Production Solutions - Can Historic Strengths And The 'Protean Boost' Overcome Its Liabilities? Part Two: Liabilities, Strategy, and User Recommendations


Invensys must communicate its successes and strategy to the marketplace, and must aggressively invest in customer satisfaction, marketing, and sales. IPS must convince customers and prospects that it is here to stay; while the functionally rich products are great advantages, many other considerations make some customers and prospects perceive these solutions a risk.

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Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates


The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.

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11Ants Customer Response Analyzer


11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.  

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Improve Profitability with Customer Intelligence


The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

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Ardent Software Enters the SAP Data Extraction Market


Ardent Software has announced the addition of SAP extraction and load capabilities to their DataStage product, increasing their strength in the Extract/Transform/Load tool market. Due to the prevalence of SAP in the Enterprise Resource Planning space, this addition will provide a competitive advantage over some of the other major ETL vendors such as Sagent and Computer Associates.

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Enriching Your Customer Experience with Proactive Customer Communications


Proactive customer communications (PCC) is any outbound communications solution that delivers proactive notifications, alerts, or other messages. Done right, PCC turns often-dreaded telemarketing calls or ignored direct mail into important alerts and updates.

Today, PCC is being used across industries, including financial services, telecom and utilities, travel and hospitality, healthcare, retail, and pharmaceuticals. PCC can help businesses in many industries and of all sizes deliver greater value across the end-to-end customer journey and build brand loyalty.

Highly personalizing PCC is key in making it effective and relevant to the customers it needs to reach. This white paper looks at key factors that drive the use of PCC services, such as using varied communications channels, and preference management.

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Emerging SAP Retail Solution: SAP Ganges, Powered by HANA


Many people may not know that 40 percent of the word's retailers are located in India—about 9.8 million retailers, many of them small one-person businesses, supply the whole nation. These businesses face many challenges: stock-outs, supply, pricing, and competition. And they are feeling the pressure of managing their inventory levels and their ability to anticipate demand.

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SAP SCM 4.0


SAP SCM 4.0 is the one solution platform that offers packaged application capabilities that grow with your organization, support your business requirements, and transform traditional supply chains into adaptive supply chain networks. SAP SCM 4.0 includes SAP Advanced Planning & Optimization (SAP APO), SAP Inventory Collaboration Hub (SAP ICH), and SAP Event Management (SAP EM).    

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How to Achieve a Great--and Profitable--Customer Experience


Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.

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SAP Declares Victory Over Manugistics, Takes Aim at i2


On February 25 in Waltham, Massachusetts, SAP proclaimed itself the number two vendor of supply chain management solutions. Many in the room were openly skeptical, but does SAP have a case?

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