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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap help desk create


Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

sap help desk create  Manager and in any SAP Business Suite solution. It can be connected to a non-SAP help desk application. It includes follow-up activities, such as knowledge research, root cause analysis, or change management—all end-to-end across different support levels and different technologies. Technical Operations—Represents all capabilities for monitoring, alerting, analysis, and administration of SAP solutions, and allows customers to reduce total cost of ownership (TCO) by predefined content and centralized

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

HCIMS - Help Desk RFI/RFP Template

Issue Management, Inventory and Audit, Knowledge Management, and Product Technology 

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Documents related to » sap help desk create

Running and Optimizing the Business of IT: The SAP Best-practices Approach


IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization.

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Giving Trade Companies a Fast Start: SAP Business All-in-One Fast-start Program


As a midsize wholesale distributor, you need to stand out from your competition while improving efficiency. SAP Business All-in-One Solutions offer software designed to help you with your current needs, while remaining capable of supporting future growth. Find out how this solution can help you improve transparency and coordination between the warehouse and the executive suite, but also streamline inventory management.

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End-user Performance: Building and Maintaining ROI


Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver value to your organization, your users must have the skills to use it accurately and intelligently. With careful planning and the right process improvement tools, best-in-class businesses are creating performance cycles that establish user acceptance and understanding up front. Shouldn’t your business be one of them?

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Accelerating (and Fast-starting) the SME Business at Oracle (and SAP) - Part 2


Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering and catering enterprise applications to small and medium enterprises (SMEs). The analysis then moved onto the Oracle Accelerate program, which was launched about three years ago to allow partners to sell a greater number of smaller projects with fixed time

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SAP Business Intelligence Partner Program


In this webcast you ll learn how you can use SAP Business Objects, BI OnDemand, to provide a world-class business intelligence solution to your cus...

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SAP and VMWare Expand Collaboration to Bring Support for vSphere in HANA


SAP and VMWare will now offer another deployment architecture for SAP HANA. During the SAPPHIRE NOW conference in Madrid, SAP announced the upcoming availability of SAP HANA on VMWare vSphere 5.1 for testing and development. SAP's customers will have the ability to provide instances of SAP HANA in virtual machines faster, use advanced datacenter capabilities of VMware vSphere such as Dynamic

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ALDI Nord Selects SAP Retail


German supermarket chain ALDI Nord has selected the SAP for Retail solution portfolio to support its healthy growth and modernize its retailing. The standard enterprise resource planning (ERP) solution will replace the company's previous in-house system and will be used to manage retail processes at all company locations, from orders and warehouse management to store deliveries.

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SAP - A Humble Giant From The Reality Land? Part 3: Market Impact


SAP's decision to be more open and flexible was both wise and pragmatic. SAP now can afford to compete on a component per component basis, having basically reached its limit in capturing most of large customers in the market with an integrated product suite.

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SAP and Business Intelligence


Chances are that SAP applications play a role in your enterprise. SAP’s prowess at managing large volumes of transactional data has made it the leader in enterprise resource planning (ERP). As of January 2003, SAP claims more than 56,000 installations. Yet despite their popularity, SAP applications in many organizations remain semi-isolated and untapped for the business intelligence (BI) they contain.

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SAP Eliminates Extra Clicks for End Users with SAP ERP Human Capital Management (SAP ERP HCM)


Today, at the HR Tech Europe Conference @ Expo 2012, SAP announced the availability of a package of user experience enhancements for the SAP ERP Human Capital Management (SAP ERP HCM) solution. According to the press release the user experience capabilities of the product have been advanced. The SAP ERP HCM solution allows for automatic reminders, alerts, and key performance

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