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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 sap maxattention


SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

sap maxattention  engagements for solution optimizations SAP MaxAttention – Strategic engagement services for continuous innovation SAP Standard support is a bare bones reactive support offering. A company receives mainly incident-driven support to maintain operations of an existing system and keep it up to date. Suffice to say, if you are a company doing anything other than watching a static SAP system grow old in your data center, you’ll want to go with at least the Enterprise Support level of support. SAP

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Intelligence (BI)

Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications provide users with valuable insights into key operating information to quickly identify business problems and opportunities. Users are able to access and leverage vast amounts of information to analyze relationships and understand trends that ultimately support business decisions. These tools prevent the potential loss of knowledge within the enterprise that results from massive information accumulation that is not readily accessible or in a usable form. It is an umbrella term that ties together other closely related data disciplines including data mining, statistical analysis, forecasting, and decision support. 

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Documents related to » sap maxattention

SAP Institutes Control Center Approach for Premium Implementations and Operations


A common myth in the enterprise applications space is that ongoing support and maintenance are only about “keeping the lights on.” Rather, support and maintenance should be innovation enablers to help companies become agile real-time enterprises, by more quickly deploying new capabilities and business models. Innovation cycles are becoming shorter, so the ability to maintain a competitive edge

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How One Vendor Addresses Support and Maintenance Issues


SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

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SAP Extends Maximum Attention to More of its Services and Support Customers


SAP is known for its enterprise software solutions, but the company's focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP's RDS, BTS, and SAP Custom Development.

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No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice


Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

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SAP for Chemicals Functionality


SAP has been delivering on its chemicals industry strategy by expanding its capabilities for manufacturing and supply chain management, broadening its composite package applications in areas such as emissions management, pricing management, and manufacturing dashboards, and focusing on mid-market companies.

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SAP Run Better Tour: Unwired


My TEC colleague Aleksey Osintsev and I recently made our way to the last stop of the SAP Run Better Tour in Montreal to get a taste of what SAP was cooking up in terms of improvements and strategies for 2011. I was hoping for some developments regarding mobile technology and support. Did I get my fill? Let’s just say I was still feeling a bit peckish when I left. Here’s the lowdown on SAP’s

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SAP HANA to the Cloud


During SAP's TechEd event, SAP unveiled its plans for delivering SAP HANA in the cloud—SAP HANA Cloud, an in-memory cloud platform offering. SAP's cloud platform will include some important offerings: SAP HANA AppServices, allowing developers to create applications using SAP HANA, Java, and other software development services SAP HANA DBServices, to provide customers with database

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Anatomy of a Decision: SAP versus Oracle JD Edwards EnterpriseOne


As SAP and Oracle step up their efforts to attract midmarket customers, more and more of those customers are including top-tier vendors in their enterprise application evaluation process. Nucleus Research's analysts conducted in-depth interviews with a number of companies that recently went through the ERP decision process and selected EnterpriseOne instead of SAP. This research note focuses on the decision process and factors of those companies. Download the results of this analysis now.

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Social ERP Emerges—A Deep Dive into SAP Jam


In this report, TEC Senior ERP Analyst Ted Rohm takes a deep dive into the capabilities of the SAP Jam offering and highlights other solutions that make up SAP’s social strategy. Read the report and see why SAP Jam the leading enterprise collaboration solution in the industry.

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SAP Business One 9.0 Released


The “little” SAP Business One solution is an unsung hero of sorts at SAP. Indeed, more than 38,000 customers worldwide in nearly 30 languages and over 630 partners are often ignored as less newsworthy by market observers. The business management solution for small businesses (with 10–20 users, on average) can be deployed on premises or in the cloud, and is accessible via mobile devices. During

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