Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.
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more involved certifications for SAP NetWeaver and Oracle Fusion Middleware (OFM) . TEC: What is your message to field service organizations where parts planning and optimization (PPO) is not the top pain point? MV: If need be, we can offer any of our applications stand-alone, including our Field Service application. In fact, we have beaten and replaced point solutions from the likes of ClickSoftware and ServicePower where core requirements have been dispatching, scheduling, and real-time what-if based