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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap plants customers relationship


SAP SCM-Stepping Out of Obscurity
Major new SAP products are being released in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle

sap plants customers relationship  about cloud solutions, mobility, SAP HANA in-memory, etc., one might lose sight of the fact that SAP has also been doing a boatload of tacit innovation in-house. At the recent SAP Influencer Summit event in Boston in December 2011, we learned of major new SAP products (recently released or slated for near future releases) in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle management (PLM). It is hoped that those so-called line-of-business (LoB)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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SAP Support of the Health Care Supply Chain’s Ongoing Effort to Ensure Patient Safety and Drive Business Value


Electronic product code information services (EPCIS) is a standard mechanism for inter-company collaboration and data sharing, which can enable health care partners to deploy solutions that meet short-term mandates driven by patient safety, as well as lay the foundation for long-term business value. Learn more about the impact of EPCIS in a study concerning data management and data sharing in the health care supply chain.

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TEC Spotlight Report: Pronto Software


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SAP - A Leader Under Reconstruction


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Microsoft Analyst Event Part Three: What Else Can Dynamics Do, and What’s Next?


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Customer Relationship Management: Evolution, Not Revolution


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The Biggest SAP Product Launch in a Quarter Century and What it Means to ERP


SAP Business Suite 4 SAP HANA (SAP S/4HANA), SAP's next-generation business suite, is being touted as the company's largest product development undertaking since the launch of the venerable client/server SAP R/3 offering in 1992. TEC's principal analyst P.J. Jakovljevic takes an in-depth look at S/4HANA in his latest product note, including the advances made with the new product and how they result in the solution's promised simplicity, speed, and flexibility. SAP's release event left him with lots of questions though, and he explores how current customer migration will work and what challenges users and SAP may face in S/4HANA adoption and deployment.

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Malware Security Report: Protecting Your Business, Customers, and Bottom Line


Find out how in Malware Security Report: Protecting Your Business, Customers, and Bottom Line.

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SAP HANA: From Database to Platform


At the end of 2009, SAP launched SAP HANA, an in-memory, column-row based database management system with capabilities within both OLTP and OLAP environments. In June of 2012, SAP announced that HANA had become the fastest growing technology in the company’s history. In this report, TEC Senior BI and Data Management Analyst Jorge García gives an overview of the history, functionality, and benefits and challenges of SAP HANA, and explores SAP’s strategy for the product and its place in the in-memory processing product space.

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SAP Announces SAP 360 Customer


SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key

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SAP Lumira Cloud


SAP Lumira Cloud is a self-service business intelligence (BI) solution that empowers users to explore information and reveal hidden insights with drag-and-drop ease. Flexible licensing options and rapid cloud deployment help save time and money.

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