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Industry Support in WCM
If you're looking for web content management systems (WCM), I have some stats that might help you key into the features you'd expect to come standard. Here is how vendors offering web content management systems support the functionality in our model of WCM systems. These stats are based on the averages of 11441 product functionality ratings of the vendors published within our WCM knowledge

sap premium support  management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (181) Business Process Matters (64) Customer Relationship Matters (154) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1114) Information Management and Collaboration (38) Inside TEC (89) Manufacturing Operations (97) Product Lifecycle Matters (77) Risk and Compliance (26) Software 101 (65) Software Selection (248) Read More...

SSA Seeks Support from Synquest
"Extending its portfolio of solutions to the industrial sector, System Software Associates (NASDAQ: SSAXD) today announced a joint marketing and development agreement with SynQuest, Inc. to provide an integrated supply chain solution that will allow SSA customers to drive profitability and lower costs. SynQuest is the latest addition to SSA's offering in the advanced planning and scheduling arena and brings increased functionality in the area of discrete manufacturing to the overall SSA Portfolio offering." Business Wire, 9/28/99.

sap premium support  from more dominant vendors SAP, Oracle, PeopleSoft and even Baan, all of whom are aggressively pursuing the mid-market. J. D. Edwards, though later to market with its own Unix-compliant offering, OneWorld (late 1996), has managed to make some inroads into the Unix market. In the short term, SynQuest is unlikely to derive significant benefits from the alliance as the existing BPCS Unix installed base is very small. If the companies are successful in quickly integrating their products, then SSA gains an Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » sap premium support


Case Study: Holland Bulb Farms Online Flower Provider Manages Web Store to Support Company Growth
With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

sap premium support  support company,support company goals,support maintenance company,support outsourcing companies,support service companies,support systems company,business support company Read More...
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. <!--more-->Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I

sap premium support  management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (181) Business Process Matters (64) Customer Relationship Matters (154) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1114) Information Management and Collaboration (38) Inside TEC (89) Manufacturing Operations (97) Product Lifecycle Matters (77) Risk and Compliance (26) Software 101 (65) Software Selection (248) Read More...
True Digital Dashboards and Support Strategic Effectiveness
Digital dashboards provide visibility into key performance indicators through simple visual graphics within a browser, such as gauges, charts, and tables. They can drive strategic effectiveness, but only if the true meaning of digital dashboard is understood, and if the person responsible for maintaining the dashboard knows the business rules of the organization.

sap premium support   Read More...
Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

sap premium support  of fact, Oracle and SAP compete with their implementation partners for maintenance contract dollars time and again, but typically not by offering 50 percent discounts for broader piecemeal choices of S&M items that customers can select. The possibility of Rimini Street becoming an Oracle partner in the future is further supported by the fact that applications would not be owned by another software provider. Therefore, Rimini Street s objective is not to eventually move clients from Oracle to new software Read More...
Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 2 : Decision Aid
Though many academic methods exist, few actually reach the audience they need to reach because of the barrier between academic and business languages, as well as the ability to produce workable and usable tools. This article summarizes what I believe are the methodologies most used in Business, and some of the tools that are commercially available.

sap premium support  managing risks,managing measures,decision support methodologies,decision making,decision aid tool,procurement decision,decision methodologies,business decision-making,decision-making processes,decision support,business practices,poor measurement methods,performance measures,measure value,business measurement Read More...
Enterprise Mashups to Support Your Business Objectives
Business users have become more technically adept, and they expect more accessibility and flexibility in their business applications. Many have become accustomed to the high standards of customization they encounter on the Web. And they’re demanding a similar experience from the organizations for which they work. Discover tools that enable your employees to contribute substantial strategic value to your organization.

sap premium support  IBM,customization,personalization,mass customization,enterprise mashup,interface customization,personalization software,application customization,customization personalization,erp customization,application mashup,personalization technology,peoplesoft customization,workflow customization,application personalization Read More...
Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.

sap premium support  focused on Nortel and SAP s agreement to use Clarify technology in SAP s mySAP.com offering (more on that below). In the footer section of the press release, Nortel stated: The Nortel Networks Clarify eBusiness Applications unit is ushering in the second wave of eBusiness, delivering complete solutions that leverage the high-performance Optical Internet, CRM and multimedia contact centers to enable seamless, personalized customer experiences. Current offerings include Clarify eFrontOffice, Periphonics Read More...
"Out of Touch" ERP Vendors Means Third-party Support Is Here to Stay
In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of enterprise applications. Companies in the market for enterprise software S@M services, like nearly every other market in the world, has responded to monopolistic-like pricing and profit margins by seeking choice. Enterprise software licensees now

sap premium support  from, say, Oracle and SAP , with a support program that enables Oracle and SAP enterprise resource planning (ERP ) licensees to save up to 50 percent on annual support fees and up to 90 percent on total support costs over a decade. Third-party support clients can remain on their current software release without any required upgrades or migrations for at least 10 years, and thus save their money for major new software investments and innovation. For more information, see TEC ’s related article series Read More...
Infrastructure Technology Support for Education
Educational success depends on positive, productive relationships among teachers, students, parents, administrators, school boards, and the larger community. While computers cannot replace teachers, desktop computing and electronic networks can enhance learning by supporting social relationships and enabling rapid, accurate communication of stakeholder issues and needs. A formal deployment plan will help you deliver an environment consistent with those needs.

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