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SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

sap premium support  make sure that their SAP solution is being proactively managed. The truly proactive support offerings are the premium engagement services offered as SAP ActiveEmbedded and SAP MaxAttention. These services will cost a customer more than Enterprise Support, but the services that SAP can provide under these offerings are extremely valuable to all SAP customers. Unless a company is extremely confident that their SAP solution is being optimally managed on all levels, it would make a lot of sense to engage Read More...
Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » sap premium support


SoftBrands to Institute Fourth Shift for SAP Business One Manufacturing Work-Plan Part Five: Challenges and User Recommendations
Make sure that what you select now will keep abreast of the technology changes in the future. It may sometimes be more beneficial to implement the right

sap premium support  Institute Fourth Shift for SAP Business One Manufacturing Work-Plan Part Five: Challenges and User Recommendations What SoftBrands Brings into the Picture? At the National Manufacturing Week ( NMW ) event, held February 23-26, 2004 in Chicago, Illinois (US), SAP AG (NYSE: SAP), the leading provider of enterprise applications, announced the availability of new industry-specific solutions for small and midsize manufacturing companies, with the aim of extending its leadership as a provider of solutions for a Read More...
How One Vendor Addresses Support and Maintenance Issues
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance

sap premium support  changing demands. SAP introduced SAP Premium Support to mitigate some of the above conventional S&M contractual pitfalls, and to underline its commitment to continual S&M evolution and growth. Premium Support provides a new option between SAP Standard Support , a fairly competitively priced basic support package, and SAP MaxAttention, the vendor's high-end support package, tailored to meet the very specific needs of large global enterprises. The Premium Support plan offers quick issues resolution, annual Read More...
Case Study: Heineken USA
Heineken USA imports, markets, sells, and distributes its premium beer products through its network of 650 beer distributors. This supply chain requires precise

sap premium support  that HUSA uses a SAP ERP system, the company decided to research the leading forecasting systems on the market. HUSA chose Demand Solutions because of its ease of use, powerful functionality, quick implementation, local support and value for money. The choice has worked well for the company that sought transparency above all other factors when evaluating software. With a Ph.D. in computer science, numerical complexity did not intimidate Setnes. However, he realized that too much complication would hamper Read More...
No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice

sap premium support  with the introduction of SAP Premium Support . Generally available on a global basis, this new offering provides an additional option for SAP customers seeking heightened levels of responsiveness, personalized attention, enhanced access to SAP expertise, and new opportunities to drive down information technology (IT) operating costs thanks to service continuity (in other words, thanks to minimization of interruptions). SAP Premium Support is reportedly based on SAP customer and market research, which Read More...
Accelerating SAP Deployments
A crucial advantage of the SAP architecture is that configuration changes can be made easily—the downside being its tightly integrated nature, which increases

sap premium support  SAP Deployments A crucial advantage of the SAP architecture is that configuration changes can be made easily—the downside being its tightly integrated nature, which increases the risk of unintended consequences. That means time to market is slowed by extensive testing. However, you can accelerate SAP delivery by using a test automation solution which automates most of the maintenance required by changes. Read More...
Industry Support in WCM
If you're looking for web content management systems (WCM), I have some stats that might help you key into the features you'd expect to come standard.Here

sap premium support   Read More...
Tailoring SAP Data Management for Companies of All Sizes
The need for accurate data management such as upload or download of data between a company’s data sources and SAP systems is more critical than ever. Users are

sap premium support  SAP Data Management for Companies of All Sizes The need for accurate data management such as upload or download of data between a company’s data sources and SAP systems is more critical than ever. Users are relying on manual operations, which are inherently error-prone, and time- and resource-intensive. Today's environment requires enterprise-class automation to overcome these challenges of data management. Learn about one solution that can help improve SAP data management. Read More...
SAP Versus Oracle JD Edwards EnterpriseOne: Anatomy of a Decision
The answer may lie in the responses JD Edwards customers gave as to why they selected EnterpriseOneover SAP.

sap premium support  taking a look at SAP ERP and Oracle JD Edwards EnterpriseOne as potential solutions. But how do you properly compare them against your company's special needs? The answer may lie in the responses JD Edwards customers gave as to why they selected EnterpriseOne over SAP. In the white paper Anatomy of a Decision: SAP versus Oracle JD Edwards EnterpriseOne *, you'll learn about the cost, flexibility, functionality, and complexity considerations that eventually won companies over to EnterpriseOne. And how Read More...
Premium Product Manager
Premium Product Manager solution helps organizations manage their sales and product information in a single database. All product information is consolidated

sap premium support  Product Manager Premium Product Manager solution helps organizations manage their sales and product information in a single database. All product information is consolidated on one platform, and the information made available in real time so it can be used in any output media or sales channel. Its features include data extraction, data import, data maintenance, traceability, and workflow management. Read More...
SAP Declares Victory Over Manugistics, Takes Aim at i2
On February 25 in Waltham, Massachusetts, SAP proclaimed itself the number two vendor of supply chain management solutions. Many in the room were openly

sap premium support  Takes Aim at i2 SAP Declares Victory Over Manugistics, Takes Aim at i2 S. McVey - March 15th, 2000 Event Summary On February 25, SAP AG held an analyst education day at its Waltham offices to give a progress review of its APO (Advanced Planner & Optimizer) application worldwide rollout. Joining SAP were representatives from two members of its client base, Dow Corning and Colgate-Palmolive. Their overviews highlighted ongoing R/3 and APO implementations and focused on laying the groundwork for additional Read More...
Emerging SAP Retail Solution: SAP Ganges, Powered by HANA
Many people may not know that 40 percent of the word's retailers are located in India—about 9.8 million retailers, many of them small one-person businesses

sap premium support  SAP Retail Solution: SAP Ganges, Powered by HANA Many people may not know that 40 percent of the word’s retailers are located in India—about 9.8 million retailers, many of them small one-person businesses, supply the whole nation. These businesses face many challenges: stock-outs, supply, pricing, and competition, just to name a few. And working capital–strapped small retail business owners in India are feeling the pressure of managing their inventory levels and their ability to anticipate Read More...
Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting

sap premium support  of fact, Oracle and SAP compete with their implementation partners for maintenance contract dollars time and again, but typically not by offering 50 percent discounts for broader piecemeal choices of S&M items that customers can select. The possibility of Rimini Street becoming an Oracle partner in the future is further supported by the fact that applications would not be owned by another software provider. Therefore, Rimini Street's objective is not to eventually move clients from Oracle to new software Read More...
SAP Posts Solid Q499, but Warns of Q100
On January 24, SAP announced its preliminary year-end results and warned that the costs of its new employee stock option plan and marketing and staff additions

sap premium support  but Warns of Q100 SAP Posts Solid Q499, but Warns of Q100 P.J. Jakovljevic - February 7th, 2000 Event Summary On January 24, SAP announced its preliminary year-end results and warned that its new employee stock option plan and marketing and staff additions for its mySAP.com Internet software system would likely outpace sales in the first quarter of 2000. However, strong fourth quarter 1999 and year-end results announced on the same day gave SAP a very good standing entering the New Year. Sales grew 18% Read More...

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