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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sap research center


SAP Institutes Control Center Approach for Premium Implementations and Operations
A common myth in the enterprise applications space is that ongoing support and maintenance are only about “keeping the lights on.” Rather, support and

sap research center  the latest technology advancements. SAP has recently launched a  new control center approach  for premium engagement customers (currently about 300 enterprises). Delivered by the SAP Active Global Support (SAP AGS ) organization, the control center approach aims to help companies achieve effective and efficient implementations and optimize ongoing operations (by deploying innovations such as the SAP HANA platform as well as cloud and mobile solutions). Technology has improved far beyond what rocket

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » sap research center

The "S" in SAP Doesn't Stand for Security (that goes for PeopleSoft too)


During the course of product evaluations for a customer, the Technology Evaluation Center has uncovered a potential security hole in SAP R/3's three-tier architecture. SAP has revealed that they expect the database or third party products to handle security between the application server and the database server. If the client does not take these extra measures, the master password for the SAP database instance travels over the network in the clear, and can be captured. PeopleSoft has the same issue.

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SAP Powers CRM With HANA


At CeBIT 2013, in Hanover, Germany, SAP made public that its SAP Customer Relationship Management (SAP CRM) application is now powered by the SAP HANA platform. Made available to SAP employees, the solution facilitates real-time access to business-critical data. According to the press release, the migration of a business-critical CRM system to SAP CRM powered by SAP HANA was done in 2.5 months

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SAP BusinessObjects Edge BI for Business Intelligence Certification Report


SAP's business intelligence solution, SAP BusinessObjects Edge BI, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 24-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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SAP Upgrade Success Story


Gruppo Tosinvest is by no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate, financial services, and engineering and construction sectors. With such an array of processes, controlling IT costs is of utmost importance. That’s why it decided to upgrade the enterprise software it had been running since 2001.

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Learn the Secrets of Contact Center Success from Experts in the Field


Discover how to raise your contact center's level of efficiency and customer satisfaction in Best Practices for Improving Performance in Your Conta...

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Retail Systems Research


Retail Systems Research (RSR) provides advisory services, research, and industry news. RSR publishes Retail Paradox Weekly, a retail news analysis newsletter.

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Case Study: St. Vincent Heart Center


Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits.

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Ultimus Case Study: BPM for Research Excellence


The Biological and Biotechnological Research Council (BBSRC) is the UK’s principal public funder of basic bioscience research. BBSRC needed an automated business process management (BPM) system to handle grant application processes more efficiently. In particular, the chosen solution had to manage the complexities of the grant application and grant round processes, with 6000 applications within a 12-month period.

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Hosted Contact Center Solutions Comparison Guide


Hosted contact centers are viable options for small to midsize businesses wanting enterprise functionality, lower up-front costs, and ease of use.

This comparison guide lists the top 10 providers and highlights key features to look for when considering a hosted solution for your business call center.

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Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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