X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 sap vendor evaluation service


Vendor Spotlight: Agresso
Welcome to TEC's Vendor Spotlight series. This installment focuses on Agresso, a Netherlands-based ERP vendor now enjoying its fair share of success in North

sap vendor evaluation service  $50 million (USD) against SAP in 61 separate deals. Agresso has also grown via acquisition—it now owns the UK-based company, CODA , which was founded in 1979. The acquisition, finalized early in 2008, adds an important element to the Agresso offering: CODA's financial management solution, touted by Agresso's head of product marketing, Ton Dobbe, as the best game in town. This, he explained, is primarily because of CODA's ability to link (or integrate) with other ERP modules or applications. When

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

Evaluate Now

Documents related to » sap vendor evaluation service

Reducing Operational Risk of IT Service in Finance


An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New Capital Accord expected to become effective during 2006. Because of the dependence financial institutions have on IT services, the accord requires adequate provision to assure the availability of these services. Centauri Business Service Manager is presented as the solution: one that allows a CIO to assess current risk levels, measure ongoing risk and support a process of ongoing improvement to reduce this risk. Furthermore, Centauri provides the financial institution with a cost-effective balanced scorecard to improve decision-making.

sap vendor evaluation service  Such data sources include SAP ERP, Microsoft WMI, and Tivoli T/EC. Step Three: Manage Risk As stated previously: the higher the quality, the lower the exposure. This creates a tremendous opportunity for the FSP as they have direct control over IT service quality. This is in contrast to other risk management techniques, such as market management, that have little control over the causes of risk. Such management approaches only mitigate the consequences of risk. In almost all instances, exposure to risk in Read More

How to Cope When Your Service Provider is Acquired


Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing the challenges facing big vendors, like Oracle and PeopleSoft, and their competitors can give users a negotiating edge, whether in or entering a contract.

sap vendor evaluation service  as customers transition to SAP alternatives (see part seven ). Indeed, such platforms may be very attractive to the 2,000 or so companies that currently run SAP, and PeopleSoft or J.D. Edwards applications. Thus, Oracle is facing a new dilemma. It must maintain its current client base, which includes slightly ruffled Oracle E-Business 11i users, and retain its new one, comprised of former PeopleSoft and weary J.D Edwards clients, who are experiencing their second acquisition. To succeed, the vendor needs Read More

IFS Wins in Field Service Management


While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

sap vendor evaluation service  has some hooks into SAP and Infor inventory management via ngoing partnerships. Neither solution has much in the areas of product lifecycle, contract management, and warranty administration. On the other hand, ServiceMax , also a pure cloud offering on Salesforce Platform , does have capabilities in these areas but not yet at IFS’ depth. Its return management/reverse logistics isn't as deep at this stage as, say, Oracle Siebel , IFS, or PTC Servigistics . ServiceMax’ recently developed optimization Read More

TEC Certified Products: 2010 Vendor Wrap-up


With 2010 almost behind us, the Technology Evaluation Centers (TEC) research analyst team takes a brief look at some of the newest software products to join its roster. MicroStrategy, MicroStrategy 9 Plex Systems, Plex Online Sage, Sage ABRA HRMS  SmartOrg, Portfolio Navigator Vormittag Associates, Inc. (VAI), S2K EnterpriseBusiness Intelligence (BI) Solutions—Jorge García

sap vendor evaluation service  Navigator already integrates with SAP Portfolio and Project Management (PPM), and I’d like to see further integration between Portfolio Navigator and more PPM and PLM solutions. ERP Solutions for Distribution —Aleksey Osintsev Vormittag Associates, Inc. (VAI) focuses on developing and providing enterprise management software solutions for medium and large companies in various market verticals, including discrete and process manufacturing for both make-to-stock and make-to-order types, wholesale, speci Read More

SAP HANA Demystified


What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions.

sap vendor evaluation service  HANA Demystified What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions. Read More

Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

sap vendor evaluation service  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More

Tailoring SAP Data Management for Companies of All Sizes


The need for accurate data management such as upload or download of data between a company’s data sources and SAP systems is more critical than ever. Users are relying on manual operations, which are inherently error-prone, and time- and resource-intensive. Today's environment requires enterprise-class automation to overcome these challenges of data management. Learn about one solution that can help improve SAP data management.

sap vendor evaluation service  SAP Data Management for Companies of All Sizes The need for accurate data management such as upload or download of data between a company’s data sources and SAP systems is more critical than ever. Users are relying on manual operations, which are inherently error-prone, and time- and resource-intensive. Today's environment requires enterprise-class automation to overcome these challenges of data management. Learn about one solution that can help improve SAP data management. Read More

SAP Jam


SAP Jam brings together several types of social collaboration including social networking, collaboration with external participants (customers, recruits, partners, vendors, suppliers), structured collaboration for problem solving (business tools to strategize, rank items, enabling groups to weigh in on options, etc.), and business process integration. This combination of features enables businesses to seamlessly bring social into any process: social learning, social opportunity management, collaborative customer engagement, etc.

sap vendor evaluation service  Jam SAP Jam brings together several types of social collaboration including social networking, collaboration with external participants (customers, recruits, partners, vendors, suppliers), structured collaboration for problem solving (business tools to strategize, rank items, enabling groups to weigh in on options, etc.), and business process integration. This combination of features enables businesses to seamlessly bring social into any process: social learning, social opportunity management, collabora Read More

We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

sap vendor evaluation service   Read More

A Candid Conversation with a Field Service Workforce Management Leader


ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

sap vendor evaluation service  in light of the SAP and Sybase merger and your strategic relationship with SAP? SM: Around 2004 we made a key architectural decision for our mobility products, which is the basis for our strategy: (a) For mobility infrastructure services (connection management, device management, data security and transfer, mobile data base, and so on), our mobile products will rely on products from industry leaders such as IBM, Microsoft, Sybase, and others. (b) ClickSoftware’s own development will focus on what we Read More

Is Your Current HR Service Delivery Model Working for You?


This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery.

By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

sap vendor evaluation service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

sap vendor evaluation service   Read More

Vendor Snapshot: Epicor at the TEC Vendor Challenge


At the upcoming 2013 TEC Vendor Challenge – ERP for Distribution event in Montreal, Epicor will be featuring its renowned distribution enterprise resource planning (ERP) solution, Epicor Prophet 21. In 2011, Apax Partners combined Activant Solutions Inc. (formerly Prophet 21 Inc.) with Epicor Software Corporation to create one of the largest global providers of enterprise applications focused

sap vendor evaluation service  Snapshot: Epicor at the TEC Vendor Challenge At the upcoming  2013 TEC Vendor Challenge – ERP for Distribution  event in Montreal, Epicor will be featuring its renowned distribution enterprise resource planning (ERP) solution, Epicor Prophet 21 . In 2011, Apax Partners combined Activant Solutions Inc. (formerly Prophet 21 Inc. ) with Epicor Software Corporation to create one of the largest global providers of enterprise applications focused on the distribution, manufacturing, retail, and Read More

Top Software for Service Companies


For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

sap vendor evaluation service  the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Software—and many more. For your own customized comparison reports, select a category below: ERP for Service Companies Professional Services Automation (PSA) Human Resource Management Systems Business Intelligence Systems Accounting and Financial Systems Save Read More