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Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

satisfaction  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » satisfaction


Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

satisfaction  Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter's study is based on the opinions of 550 IT managers at large Read More
ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to

satisfaction  User Satisfaction Survey: Summary In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer. Read More
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

satisfaction  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More
Sales and Operations Planning: the Key to Demand Satisfaction
There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

satisfaction  the Key to Demand Satisfaction Does your company suffer from any of these supply chain and demand problems? Stock-outs Excess inventory Late or unsuccessful product launches Introduction of new products that cannibalize your existing market(s) Loss of market share to competitors who were better able to forecast market demand Chances are, your sales and operations planning (S&OP) is to blame. And chances are, your company is using a static and insular S&OP process, one based more on logistics and Read More
The Impact of Electronic Parts Catalogs on Parts Identification and Sales
Your customers, service technicians, and equipment maintainers need an intelligent cataloging solution to help them find the parts they’re looking for. The ever-increasing amount of technical content and parts information is making an electronic one-stop-shop tool essential. An electronic parts catalog can help your company attain two critical business goals—an increase in customer satisfaction and aftermarket parts sales.

satisfaction  goals—an increase in customer satisfaction and aftermarket parts sales. The Impact of Electronic Parts Catalogs on Parts Identification and Sales style= border-width:0px; />   comments powered by Disqus Related Topics:   Maintenance,   Repair,   and Overhaul (MRO),   Service Parts Planning Related Industries:   Repair and Maintenance Source: Enigma Learn more about Enigma Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate Outcomes, Fore Read More
Optimizing the Supply Chain and Increasing Customer Satisfaction
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

satisfaction  Chain and Increasing Customer Satisfaction Optimizing the Supply Chain and Increasing Customer Satisfaction Shockwave Flash plug-in is not installed or disabled. Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.   comments powered by Disqus Related Audio Clips: Read More
The Path to Realization: Predictive Service Execution for Professional Firms
The lifeblood by which executives in professional services organizations (PSO) manage their businesses has traditionally centered on the concept of realization, measured through metrics. Predictive Service Execution enables firms to deliver consistent and timely services while maximizing cash flow, engagement profitability, and customer satisfaction.

satisfaction   engagement profitability, and customer satisfaction. The Path to Realization: Predictive Service Execution for Professional Firms style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Performance Management (BPM),   Professional Services Management,   Project Management Related Industries:   Professional,   Scientific,   and Technical Services Source: Oracle Learn more about Oracle Readers who downloaded this white paper also read these popular documents! Extending Read More
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

satisfaction  customer relationship management,loyalty programs,crm systems,loyalty program,customer surveys,crm system,crm insurance,crm evaluation,crm software,customer retention programs,microsoft crm,free crm,crm training,measuring customer loyalty,free crm software Read More
Customer Relationship Management Strategies Part Three: Achieving and Maintaining the Competitive E
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and customer satisfaction, will help you realize the benefits of a CRM system.

satisfaction   sales, service, and customer satisfaction management applications will help your company address all of the areas outlined above. Once you establish a continuous feedback loop in these four process areas you will be moving towards your goal. There are four major steps that you can take to achieve the goal of increasing your competitive advantage in the marketplace. 1. Develop a serious commitment to focusing the organization on the goal. Once competitive advantage becomes a stated goal and is Read More
The Hidden Gems of the Enterprise Application Space
Given ever-shorter product life cycles and companies' ever-increasing reliance on third parties to increase customer satisfaction, the need for some form of supplier relationship management (SRM) category of software should not be questioned.

satisfaction  parties to increase customer satisfaction, the need for some form of supplier relationship management (SRM) category of software should not be questioned. Still, the indirect e-procurement functionality has matured to almost a commodity level. Enterprises have a large number of vendors to choose from, with many bringing a wide spectrum of expertise to their offerings. Incumbent vendors such as FreeMarkets , Ariba , or Commerce One still have superior skills for building marketplaces and managing Read More

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