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Software Functionality Revealed in Detail
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 scrm


Open letter to companies planning on using Social CRM
If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers

scrm  what your customers consider SCRM to be, not vice versa. As I mentioned in my post Social CRM is Dead, Long Live Social Media Flavored CRM , I see the “social” in SCRM as being related to human welfare and not only to social media. Therefore, SCRM should not only allow me to use social media when interacting with companies and brands, but it should also allow both companies and their customers (potential or existing) to have a positive impact on human welfare. Here’s what I expect SCRM to do It

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » scrm

Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

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Social CRM-¡Viva la Revolución!


Customer relationship management (CRM) has had a great impact on the social media revolution. Or was it the other way around? Of the many types of software solutions catering to businesses, CRM software has been the most attuned to the rise of social platforms. CRM resides in the attitudes and perception of people and what they acquire, individually or as a group. Social media is the place where

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Successfully Managing Contract Risk


Contractors and subcontractors are both exposed to risk within a project. Thus, it is equally important to both parties that formalized risk management be carried out, not to eliminate project uncertainty, but to understand the potential impact of risk events and to plan risk responses.

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How Much Supply Chain Optimization Do We Really Need? - Part 2


Part 1 of this blog series introduced the concept of (Rapid) Response Management in the realm of supply chain management (SCM) via a software category pioneer, Kinaxis. The currently bullish Kinaxis has a number of customers that are SAP ERP customers too, and for a long time SAP was at first dismissive (or at least ambivalent) regarding the need for Response Management, as the company had its own

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E2open Buys icon-scm, Makes Waves in Supply Chain Space


E2open and icon-scm have just combined to create a collaborative planning and execution software stalwart, enabling brand owners and their trading partners to work together to improve their supply chain performance by continuously solving real problems with better information. The transaction, valued at approximately $34 million in total (more than three times icon-scm’s revenues), represents an

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Understanding and Managing Supply Chain Risk


As supply chains continue to grow in size and complexity, companies are focusing more of their energies on managing supply chain risk. While the topic is gaining prominence in boardrooms, many companies do not yet fully comprehend the risks they face. But understanding risk is the first step to managing it—and using the right IT tools can help. Learn what steps you can take to better address your supply chain risks.

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Up Close and Personal: Martin Schneider, Senior Director of Communications at SugarCRM


Recently, I had the pleasure of speaking with Martin Schneider, Senior Director of Communications at SugarCRM where he provided information about the company, Sugar 6 (latest version), and social customer relationship management (SCRM). In this first up close and personal blog post, Martin will discuss what made Sugar CRM the most successful open source CRM product and one of the best CRM products

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Maximizer CRM Version 11 Highlights


Maximizer probably needs no introduction, but I will do it anyway for people who are not very familiar with the customer relationship management (CRM) space. It was founded in 1987 and is one of the CRM pioneers that created personal information management systems (PIM) and opportunity management systems. The first version of the product (3.0, launched in 1996, one year after the acquisition of

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SAP SCM-Stepping Out of Obscurity


Major new SAP products are being released in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle management (PLM). TEC principal analyst P.J. Jakovljevic examines the solutions that SAP is offering for supply chain executives to expand beyond the traditional boundaries of SCM, PLM, and enterprise resource planning (ERP).

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