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A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

scyld beowulf  Navigating between Service Management Scylla and Charybdis .” One of the major reasons for suboptimal satisfaction is the parochial approach to improving service processes in process and/or departmental silos that measure only local KPIs. That’s to say, to maximize financial returns from post-sales service, profit and loss (P&L) owners must have an actionable view of total service costs, risks to revenue targets, and threats to customer loyalty. The only way, according to Vigoroso, to achieve this Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » scyld beowulf


The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the

scyld beowulf  “Navigating Between Service Management Scylla & Charybdis” analyzed the phenomenon of  service economy , or the increasing importance of the service sector  in industrialized economies. But while the vast  customer service  software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning and executing service supply chains. Compared to manufacturing and distribution supply chains, which are already complex on their own, service supply Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

scyld beowulf  Navigating Between Service Management Scylla & Charybdis – Part 3 . April 1, 2010. One Vendor’s Mission to Make Service Businesses Click – Part 4 . April 4, 2011. The Magic Behind Planning and Executing (Optimal) Service Supply Chains – Part 2 . April 21, 2010. Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

scyld beowulf  Navigating Between Service Management Scylla & Charybdis – Part 3 . April 1, 2010. One Vendor’s Mission to Make Service Businesses Click – Part 4 . April 4, 2011. The Magic Behind Planning and Executing (Optimal) Service Supply Chains – Part 2 . April 21, 2010. Read More...
Come See the Softer Side of Linux?
Three hardware manufacturers, trying to upgrade the scalability and manageability of Linux servers, announced major Linux server initiatives at LinuxWorld in

scyld beowulf  cluster hosting,best dedicated servers,clusters linux,linux laptops,linux training,linux servers,hpc cluster,hardware cluster,linux laptop,compute cluster,database clusters,high availability cluster,linux ha cluster,cluster environment,operating systems comparison Read More...
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

scyld beowulf  Between Service Management Scylla & Charybdis - Part 3 Part 1 of this series  analyzed the phenomenon of the service economy  or the increasing importance of the  service sector  in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to replicate. Thus, while  durable (hard) goods  orders decline Read More...
Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

scyld beowulf  Between Service Management Scylla & Charybdis - Part 2 Part 1 of this series  analyzed the phenomenon of the rise of the service economy : the increasing importance of the  service sector  in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while  durable (hard) goods orders  decline and product-based margins Read More...
The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 2
Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following: the

scyld beowulf  “Navigating Between Service Management Scylla & Charybdis” series, one cannot reutilize unproductive time nor save (store) any idle time to use in the future. Service chain optimization around the day of service helps to achieve this  productivity  goal by creating and managing an optimized schedule according to the W-6 principle from Part 1 (i.e., Who, does What, with What, When, Where, and for Whom? ).  Logically, one should begin by creating an optimized schedule. To that end, the service jobs Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 2
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW). Until recently, the software company focused solely on workforce and service

scyld beowulf  “Navigating Between Service Management Scylla & Charybdis.”   Mobility Suite – covers the needs of the mobile individual and back-office staff for field data communication, such as sending (dispatching) jobs from the back-office to the person’s hand-held device, and the person’s ability to accept/decline the job. They can also report on progress and job completion, capture customers’ signatures, and send the person’s own time sheet to the back office. Extensive geography support, such as Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

scyld beowulf  “Navigating Between Service Management Scylla & Charybdis”  and  “The Magic Behind Planning and Executing (Optimal) Service Supply Chains”  have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled  “Integrated Workforce Management (WFM) Platforms: Fact or Fiction?” The software vendor whose work and solutions largely inspired the first two series is ClickSoftware Read More...
Microsoft Readies Win2K Datacenter for Defeaturing
Microsoft has started telling the world that the Datacenter version of Windows 2000 will not only be delayed, but also is not yet scaling up to 32-processor

scyld beowulf  windows server,windows 2000,software windows,windows 2003 server,virtualization,windows mobile 6.5,linux server,hyper v,server hosting,virtual desktop,server support,windows 2000 professional,dedicated server hosting,hyper v server,computer virtual Read More...
Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

scyld beowulf  Between Service Management Scylla & Charybdis - Part 1 It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to  service economies . The trend of the increasing importance of the  service sector  has only been accentuated by the recent (and perhaps still ongoing) subprime mortgage and financial system meltdowns, volatile stock markets, declining  durable (hard) goods  orders, dwindling physical product-based  profit margins , and so on Read More...

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