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Navigating Between Service Management Scylla & Charybdis - Part 2
<!--StartFragment-->Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in

scyld  Between Service Management Scylla & Charybdis - Part 2 Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in /> Part 1 of this series  analyzed the phenomenon of the rise of the service economy : the increasing importance of the  service sector  in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » scyld



In the month of September Internet giant CMGI made three separate acquisitions of companies involved in advertising and profiling, giving it coverage in almost

scyld  be caught between the Scylla of getting to market late and the Charybdis of releasing software that's unreliable or unstable. We believe the greater danger would be to put out a sub-standard product; advertising managers are extremely unforgiving about having to make refunds to advertisers whose ads were not displayed because of technical problems. User Recommendations Users who were looking at CMGI or DoubleClick products or services need not behave differently as a result of this buying blitz. CMGI had Read More...
Navigating Between Service Management Scylla & Charybdis - Part 3
<!--StartFragment-->Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized

scyld  Between Service Management Scylla & Charybdis - Part 3 Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized /> Part 1 of this series  analyzed the phenomenon of the service economy  or the increasing importance of the  service sector  in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 1
My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal)

scyld  “Navigating Between Service Management Scylla & Charybdis”  and  “The Magic Behind Planning and Executing (Optimal) Service Supply Chains”  have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled  “Integrated Workforce Management (WFM) Platforms: Fact or Fiction?” The software vendor whose work and solutions largely inspired the first two series is ClickSoftware Read More...
The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
<!--StartFragment-->The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service

scyld  “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service /> The recent three-part series entitled “Navigating Between Service Management Scylla & Charybdis” analyzed the phenomenon of  service economy , or the increasing importance of the service sector  in industrialized economies. But while the vast  customer service  software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning and Read More...

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