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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 search engine submission tool


Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

search engine submission tool  a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to use the system as a secure login gateway to customer portal sites dedicated for their

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Enterprise Content Management (ECM) System RFI/RFP Template

Content Authoring, Content Acquisition, Content Aggregation, Output and Content Presentation, Workflow Management, Version Control and Management, Development Tool Technical Architecture, Portal Support, Document and Records Management, Search and Indexing Management, Security Management, Digital Asset Management, Reporting and Statistics Management, Performance, Backup, and Recovery, Product Technology 

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Going from Good to Great


Creating a great Website depends on strategy, and the investment of time and energy in continuous improvement. Learn how techniques like search engine marketing and search engine optimization (SEM and SEO), maximizing lead generation, increasing conversions, improving customer service, and engaging target audiences can take your Website from good to great—and help you maximize return on investment (ROI).

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A Supply Chain Applications Vendor Expands Beyond Its Roots


Click Commerce has evolved beyond its roots, into a provider of much more comprehensive on-demand supply and demand chain management software, consulting, hosting, and related services that should enable users throughout the world to collaborate in near real time.

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Improving Intercompany Reconciliation for a Faster Close: Driving Financial Excellence


Are you moving beyond the need to comply with legislation like the Sarbanes-Oxley Act (SOX), to focus instead on driving sustainability and control in your processes? Do you have an initiative to support the fast close—or does your ability to complete your accounting cycles and close your books need a boost? Learn about technology and a methodology that can help you deal with the intercompany reconciliation challenge.

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Triple Creek Announces River to Support Talent Management Infrastructure


The enterprise knowledge sharing software vendor, Triple Creek, launches the social tool River. The tool offers competency-based learning networks across an organization. According to the press release, River attempts to challenge the current "file sharing and friends-and-chatter paradigm," as the tool employs intelligent technology capable to build connections between learners and

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T-Plan


Since 1990, T-Plan, has supplied best-of-breed solutions for testing needs—from its Test Process Management tool to its functional and load testing products. The T-Plan method and tools enable management when implementing projects in almost any industry to manage costs and business risks, and to regulate the process. The T-Plan product suite is currently installed in one hundred blue chip sites predominantly in banking and finance, insurance, utilities, and telecommunications. T-Plan is based in Cornwall, the UK.

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APICS 2009 Preview Webinar Series, Session 2: Job Search Strategies for Supply Chain Professionals


I am planning to attend this year’s Association for Operations Management (better known as APICS), conference in Toronto. To better understand the presenters who are going to be at the conference, I attended a webinar from APICS previewing what some speakers will present. I want to share with our readers the insight that was given to the audience of this particular webcast in terms of professional

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The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine


Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better product experiences.

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Informatica Conforms to Metadata Standard


Informatica Corporation (Nasdaq: INFA), a major extract/transform/load tool vendor, today announced the general availability of MX2 1.6, the latest version of its Metadata Exchange (MX2) application programming interface (API). Informatica bills MX2 1.6 as the first object-oriented metadata exchange facility to support XML, a text-based programming language standard for integrating and managing bi-directional metadata exchange.

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Case Study: Wilson Tool International


Wilson Tool recognized the need to develop its online presence. The company’s customers increasingly expected to be able to access information about products, execute order transactions, and view order status at any time—even after business hours—to support its own operations. Learn how the company’s new customer relationship management (CRM) solution helped Wilson ensure its customers’ success.

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A Firewall is Cheaper Than a Lawyer


eBay's motion for a preliminary injunction to limit Bidder's Edge online auction search engine from linking to their site, may set precedents for future interstate web links. On the other hand, proper implementation of a firewall makes the whole case a moot point.

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