Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
activities, such as knowledge research, root cause analysis, or change management—all end-to-end across different support levels and different technologies. Technical Operations—Represents all capabilities for monitoring, alerting, analysis, and administration of SAP solutions, and allows customers to reduce total cost of ownership (TCO) by predefined content and centralized tools for all aspects of SAP Solution Manager operations. It provides end-to-end reporting functionality either out of the box,