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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 searchable knowledge base


Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

searchable knowledge base  than FAQs or a searchable knowledge base. The primary distinction between eSupport and a knowledge base is that Great Plains has connected its customer web site to its internal incident tracking system. Customers that cannot resolve problems via the knowledge base on CustomerSource can initiate a service request online. Great Plains delivers personalized service by automatically identifying the customer and the nature of the problem regardless of whether the customer calls technical support or submits a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Product Lifecycle Management (PLM)

This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development and portfolio management, manufacturing process management, ideation and requirements management, service data, and regulatory and compliance criteria. This comprehensive knowledge base incorporates the criteria of TEC's other PLM knowledge bases. 

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Why Enterprise Application Search Is Crucial to Your ERP System


Enterprise applications become easier to use with the addition of powerful search capabilities. There is a distinction to be made, however, between stand-alone search tools and true enterprise application search that is built into and tightly integrated within an application.

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Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line


TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer relationship management, small and medium enterprise marketplace.

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Product Review: Ramco HCM


Many HR issues, including talent management, are common points of interest for HR (and related software) vendors. As such, many are designing their products to address these issues. Ramco HCM goes one step further by adding analytics to the mix.

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Lawson Software-IPO and Several Acquisitions After Part Three: Market Impact


In several aspects, Lawson Software could be regarded as an enterprise applications market anomaly. For one, at its peak in fiscal 2002, the company boasted annual revenues of nearly $430 million, but it still has only a slender (less than 10 percent of revenues) presence outside of its US domestic market. Further, it remains a major force in enterprise applications software, yet it does not cater the functionality to manufacturing sectors, and the vastness of its sales are thus derived from just a few service-oriented vertical markets-primarily health care and retail.

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DynaFlow Modeling & Workflow Solutions


DynaFlow Modeling and Workflow Solutions Inc., founded in 1997, focusses on the domains of enterprise modeling, workflow management, and knowledge management, in relation to business re-engineering initiatives and ERP implementations. DynaFlow's mission is to support total process management solutions such as Baan-DEM, target enterprise methodology, and its own EZ-Process product suite. Additionallly, DynaFlow focusses on modeling with respect to projects related to ERP, B2B and B2C, and ISO. DynaFlow is based in Quebec, Canada.

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BI360: Business Intelligence (BI) Competitor Analysis Report


This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

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Windchill: Product Lifecycle Management (PLM) Competitor Analysis Report


This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development and portfolio management, manufacturing process management, ideation and requirements management, service data, and regulatory and compliance criteria. This comprehensive knowledge base incorporates the criteria of TEC's other PLM knowledge bases.

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Knowledge Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend


Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their objectives. Why?

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InfiniteKM: Knowledge Management for Sales Channels and Contact Centers


InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock

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