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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 selective service system


Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

selective service system  invest in comprehensive or selective AMI deployments to remain competitive despite lingering attempts to milk existing investments as they decline. Taking a closer look at the individual components, Gartner divides AMI into six process steps, each supported by different technologies. Process Step Involved Technologies 1. Data Acquisition Metering Device 2. Data Transfer Broadband over Power Lines (BPL), Wireless, RF Satellite 3. Data Cleansing Validation Editing Estimation (VEE), Meter Data Management

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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How PPM Provides Direction in Uncertain Economic Times


Project portfolio management (PPM) is a process to obtain project management information of all resources, time, budget, and labor skills in order to align, manage, and review these elements--and to ensure deliverables are being met in terms of project milestones, in accordance with the work breakdown schedule. In a time of economic and business uncertainty, PPM may be the prescription to

selective service system  modular, integrated suite provides selective information to project participants from CEOs to project managers to team members. Epicor Epicor for Service Enterprises is an comprehensive enterprise service automation (ESA) solution. It manages bid management, engagement delivery, and resource management, project accounting, portfolio management, and other components of the service organization. Epicor for Service Enterprises 8.1 adds enhanced project portfolio management (PPM), contingent workforce Read More

The 11th Vendor Shootout for ERP: Observations - Part 1


Over the last few years I have repeatedly seen ads for the Vendor ShootoutTM for ERP event appearing in TEC’s website banners and newsletters. In addition, I would come across mentions of the event in other industry magazines, press releases (PRs), social media feeds, Web site banners, and so on and so forth. Needless to say, I was curious (and dismayed by my lack of information) about the

selective service system  naturally had to be selective with my time during those two days. After some agonizing, I decided to attend those products that I have seen much less, if not at all. Thus, I decided not to attend the Microsoft Dynamics AX and Infor ERP Syteline demos. For more information on these products, see my recent  blog post on Microsoft Dynamics in general , a blog  series on Microsoft Dynamics AX , and a blog post on the current  state of affairs at Infor . Based on my conversations with the folks that did Read More

ScotiaMcLeod


Upgrading to CRM solution increases value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank, one of Canada's largest financial organizations with over $280 billion in assets. ScotiaMcLeod's financial advisors specialize in helping individuals and small business customers plan financial solutions for trusts, estate planning, borrowing and banking services. ScotiaMcLeod has more than 800 financial advisors working in 84 branches across the country. According to Chris Carter, Associate Director and Branch Manager for ScotiaMcLeod's North Vancouver office, the financial services sector is a people-driven business where customer service is critical to success.

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Solomon Stands the Test of Time Despite Changing Masters Part Four: Challenges and User Recommendations


Microsoft Business Solutions (MBS) announced the availability of Microsoft Business Solutions Solomon 5.5, which includes several new features and enhancements in the product's Foundation Series, Financial Series, Project Series and Service Series of modules. This part covers the vendor’s challenges and makes user recommendations.

selective service system  some of these were non-selective opportunistic pursuits, the vast majority of revenues have still come from a limited number of industries that correlate directly to the product strengths identified earlier. MBS also recognized that Solomon has less overlap than other MBS products and, therefore, it has already begun to take advantage of this in its positioning. Solomon pledges to become very vertically focused from now on, although it will take the VAR and ISV communities time to adjust their offerings Read More

Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

selective service system  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More

IT Service Management-A Road Map for Success


Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support.

selective service system  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More

How Much Should You Pay for Your Business Phone System


You'll get all this and more in How Much Should You Pay for Your Business Phone System?

selective service system  pay business phone system,pay,business,phone,system,business phone system,pay phone system,pay business system,pay business phone. Read More

Industry Expert's Guide to Buying a Business Phone System


Learn about VoIP and how you can get more for less in Industry Expert's Guide to Buying a Business Phone System.

selective service system  industry expert guide buying business phone system,industry,expert,guide,buying,business,phone,system,expert guide buying business phone system,industry guide buying business phone system,industry expert buying business phone system,industry expert guide business phone system. Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

selective service system  CRM,online,Epicor,self-service,clientele,customer Read More

Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

selective service system  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer Read More

Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

selective service system  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that Read More

Transform Your Service Organization into a Performance-driven Leader


Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything together.

selective service system  Your Service Organization into a Performance-driven Leader Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not knowing whether your decisions are taking you in the right direction. Measurement, however, is only as useful as your ability to translate it into action. See how to enact change throughout your organization via the agility of your solution and the processes to tie everything Read More

Service Differentiation: Your 3-Step Plan


Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how.

selective service system  Differentiation: Your 3-Step Plan Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with less, providing service more effectively, and focusing on your unique business processes to outperform your competition. Using this information, you can bring about change and continuous improvement, and differentiate your service from your competition. Read more and find out how. Read More

Epicor for Service Enterprises


Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.  

selective service system  for Service Enterprises Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and Read More