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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 self account


Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

self account  Model , Balanced Business Self Assessment , Balanced Business Test , Balanced Business Intelligence , Balanced Home Business . Executive Overview Whether it’s over the Web, email, at a kiosk, or on the telephone, countless customers are engaging in self-service. In the process, they’re helping companies to save millions by deflecting service interactions to cheaper channels. At many organizations, the cost-savings alone have made the investment in self-service worthwhile. But going forward, the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for School Districts

The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality for employee self-service activities, purchasing management, and inventory management. 

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The Web-Enabled Sales Process


Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed buyers delay sales contact and pre-qualify solutions via the Internet. Sales can leverage this medium by understanding the buy cycle to deliver value and begin an influential on-line relationship.

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Where Is ERP Headed (Or Better, Where Should It Be Headed)? Part 3: E-Business and Mid-Market Shakeout


This note discusses how ERP-driven e-business will have to extend well beyond providing business partners self-service portlets. It will have to allow trading partners not only order status tracking but also the enterprise plans and conditions down to plant level for more efficient two-way interaction and support. It also discusses how consolidation, mergers and acquisitions among ERP vendors is expected to intensify.

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Top 10 Considerations When Changing Payroll Software


When choosing a payroll software vendor, there are numerous considerations that must be taken into account when narrowing down the choices. Obviously, you have to decide on a software that meets your needs within budget. However, it’s just as important to consider the other factors that can make a huge impact on the overall success of your payroll software selection.

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Enlightened Self-interest Launches CRM Information Source


Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products covering the use of technology to create personalized, one-to-one relationships.

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Arabesque Group


Who is Arabesque?Arabesque was founded in 1993 as the first Microsoft Large Account Reseller dedicated to the local Kuwait market. Since then, it has diversified to become one of the leading solutions companies in the country, specializing in the area of volume software licensing and ePayment solutions. The company has continued to develop and strengthen its relationship with Microsoft as a core business area and in recognition of its achievements received Microsoft's “Best Infrastructure Award” for 1998 for the Middle East region and “Excellence in Customer Satisfaction” Award for year 2000. Corporate VisionThe Arabesque vision is to create business value from technology solutions. A solution is defined as packaging products and services together in such a way as to provide a technological response to a business issue whilst meeting the customer’s perception of value. Therefore, Arabesque is not a distributor or reseller of off-the-shelf hardware or software products. The company actively seeks to establish long-term, committed partnerships with blue chip international vendors in order to provide a broad based portfolio of best-of-class products and services from which to deliver to our customers the benefits of investing in technology. Corporate PhilosophyThe Arabesque business philosophy is to advise customers and to provide them with what they need and not what we can in order to close the sale. Hence our focus on the concept of ‘business value’ or ‘business benefits’ and therefore customer satisfaction. It is this philosophy which keeps our customers coming back time and time again. A key factor in business today is uncertainty. With increasing levels of complexity and widespread ambiguity, customer relationships are like the lighthouse to our ship. Relationships reduce uncertainty by providing a safety net when things are very unclear. If companies listen to their customers, build and maintain strong relationships, they have the opportunity to turn uncertainty into success and create the space for mutual gain! Corporate MissionArabesque’s mission is to help our customers to translate the convergence of the latest technologies into practical business solutions, thereby ensuring maximum return on their investment. In the conduct of its daily business, Arabesque adheres to the following values: Arabesque staff are the company’s partners in success and, as such, are its greatest asset.Arabesque continually strives to foster a motivating working environment, which promotes and stimulates iniative and creativity.Arabesque adapts and evolves our professionalism in line with dynamic market changes in order to serve our customers to the best of our ability.Arabesque conducts business ethically, honestly and with integrity, taking pride in everything we do. Arabesque adopts quality as the guiding principle for everything we do.

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Concur Aims To Be Single Point Of (Purchasing) Access


Concur began as a vendor of shrink-wrapped travel and expense tracking software, but is now making a play to be a major provider of self-service Internet-enabled applications, including offerings in E-purchasing and Human Resources.

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FolloWAP Launches iFollow - Gee Wiz Bang! Wireless Instant Messaging!


We recommend that wireless users hold off from establishing an account with the iFollow service, until such a time as the service has proven to be reliably interoperable. If it does, jump on board!

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Private Cloud (PaaS): Ownership Has its Benefits


Platform-as-a-service Private Cloud with Oracle Fusion Middleware

To increase efficiency and save money, many companies are setting up centralized, self-service platforms--in effect, private clouds--for internal "customers". Find out how this platform-as-a-service (PaaS) offers increased flexibility and ease of use, and learn about middleware that provides a foundation for private clouds.

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Peregrine Hatches an "e-"


Peregrine Systems announced its Get.It! solution suite for the company Intranet. Peregrine's first self-service solution is corporate e-purchasing, and uses Commerce One's MarketSite.

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Building and Managing Self-adopting Teams


To gain a market advantage, today’s software development managers must determine how to deliver feature-rich, high-quality applications quickly and iteratively. To manage the complexity inherent in software development projects, agile development methods rely on self-organizing teams and tight deadlines. Learn how agile development can help your team deliver working products and continuously adjust to business needs.

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