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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 self knowledge quotes


Quote-to-order: The Major Players in the Manufacturing Arena
The latest generation of quote-to-order systems uses knowledge-based software to help reduce an organization’s dependence on its highly skilled experts. The

self knowledge quotes  combination of customers (via self-service), agents, distributors, internal sales force, sales support, engineering, manufacturing, and distribution. The physical location of the end user and the venue for the configuration process is also an important consideration. Interactive, face-to-face specification and configuration between an internal sales representative and a customer implies that the sales representative may need to have the configurator tool available at the customer site on a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for School Districts

The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality for employee self-service activities, purchasing management, and inventory management. 

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Documents related to » self knowledge quotes

Cameleon (Software) Might Change Its Colors but Not Its (Q2O/CPQ) Purpose - Part 1


In this fast-moving world, use of Software-as-a-Service (SaaS) and Cloud Computing has grown rapidly owing to its straightforward subscription-based pricing model and relatively quick deployment. Nowhere has that been more evident than in the niche quote-to-order (Q2O) or configure, price @ quote (CPQ) market segment. Indeed, BigMachines, FPX (formerly Firepond), Webcom

self knowledge quotes  some even believe that “self-service is the best service.” Consequently, marketers face increased costs for new product and service launches with limited ability to react to the constantly shifting market trends. For example, an insurance company requires 2,000 man-days and over one year on average to launch a new offering in a “pedestrian” manual way. A similar situation occurs when a software or hardware vendor offers many possible combinations of modules (some of which are interdependent) Read More

Quote-to-order Solutions and Key Performance Indicators


Providers of complex products, systems, and services should view quote-to-order (Q2O) systems as enablers that can improve competitive advantage. At the same time, users should remember that Q2O solutions are not necessarily advantageous for all manufacturing departments or businesses.

self knowledge quotes  simultaneously). For example, the self-service purchase of personal computers (PCs) may result in thousands of customer specifications and configurations generated in any one day on the Internet. However, in other industries, such as industrial machinery or capital equipment, there may only be a handful of configurations, specifications, and quotes performed on any given day, although these are likely to be extremely complex and may still involve some back-office function. In any case, product Read More

Surado! A Rising Mid-market CRM Provider


Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

self knowledge quotes  User Recommendations The Web Self-Service module is Surado's first step in moving toward a web-based application. In its current version, the module provides a web interface for users and customers to access their existing profiles and be able to modify data depending on the permissions granted. The web-based interface also allows users to submit trouble tickets and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real Read More

Quote-to-order: New Ingredients in the Recipe for Success


Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification, quoting, and ordering processes—as well as the software applications catering to those processes—can benefit from the use of the Web, collaboration tools, and lean thinking.

self knowledge quotes  critical elements of customer self-service sales, giving tools to salespeople is also crucial. Salespeople seem to fall into two proverbial categories: eagles and journey-people. Eagles are the intuitive, fast-moving, high-flying minority, those who take to sales easily and excel in the role. Conversely, journey-people are pretty much everybody else, and although they make a comfortable living at sales, they need ongoing coaching and enabling tools to improve. New Web Technology Developments Read More

Dynamics SL: Financial Packages Competitor Analysis Report


This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system.

self knowledge quotes  SL: Financial Packages Competitor Analysis Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More

Evaluating Enterprise Software-Business Process or Feature/Function-Based Approach? All the above, Perhaps? Part Three: Knowledge Bases and User Recommendations


RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus old fashioned. However, users want and need an inventory or check lists of the functions to understand if the business process will work. One always has to start from somewhere, and there is no better place to start researching enterprise software than from its functional and technical capabilities.

self knowledge quotes  Enterprise Software-Business Process or Feature/Function-Based Approach? All the above, Perhaps? Part Three: Knowledge Bases and User Recommendations TEC Selection Uses Knowledge Bases Thus, we beg to differ that certain selection service providers' (including TEC's) methods are archaic but they rather save time and cost, while taking care of the functions and features inventory management. To that end, TEC released a number of knowledge bases (KBs), accessible through its evaluation centers Read More

Infor SyteLine: Financial Packages Competitor Analysis Report


This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system.

self knowledge quotes  SyteLine: Financial Packages Competitor Analysis Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More

Self-Service Business Intelligence and Analytics: The New Competitive Advantage for Midsize Businesses


Analytics is more important to success than ever before, and it’s a business practice that has momentum. This paper examines the barriers to adoption of analytics from an IT and end-user perspective, and shows how self-service analytics can eliminate these barriers. Self-service analytics empowers users to truly exploit the wealth of data available to them, while ensuring that the IT organization maintains governance and control over that data.

self knowledge quotes  Service Business Intelligence and Analytics: The New Competitive Advantage for Midsize Businesses Analytics is more important to success than ever before, and it’s a business practice that has momentum. This paper examines the barriers to adoption of analytics from an IT and end-user perspective, and shows how self-service analytics can eliminate these barriers. Self-service analytics empowers users to truly exploit the wealth of data available to them, while ensuring that the IT organization Read More

Lean Knowledge Work


The Toyota production system has been on one of the most important schools of thought in operations, and has spawned several spin-offs. All these approaches are based on similar principles that are collectively referred to as “lean” ideas. While a lean approach to manufacturing and services is straightforward, applying lean to knowledge work can be challenging. Find out why, and what you can do about it.

self knowledge quotes  Knowledge Work The Toyota production system has been on one of the most important schools of thought in operations, and has spawned several spin-offs. All these approaches are based on similar principles that are collectively referred to as “lean” ideas. While a lean approach to manufacturing and services is straightforward, applying lean to knowledge work can be challenging. Find out why, and what you can do about it. Read More

The ROI of Human Resources Self-service


The role of human resources (HR) professionals has changed dramatically in recent years, as cost control and compliance measures vie for their time. Self-service intranet applications help employees and managers perform key HR activities themselves, reducing the need for HR professionals to get involved in routine minutiae—and allowing them to play a strategic role in their organizations.

self knowledge quotes  ROI of Human Resources Self-service The role of human resources (HR) professionals has changed dramatically in recent years, as cost control and compliance measures vie for their time. Self-service intranet applications help employees and managers perform key HR activities themselves, reducing the need for HR professionals to get involved in routine minutiae—and allowing them to play a strategic role in their organizations. Read More

10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

self knowledge quotes  now have a Web self-service site if you’d like to search the knowledge base. You can find it at www.ABCSupport. com and you can obtain a login by clicking the request login button on that page.” Finally, make sure your Internet or intranet site includes an easy-to-find link to your Web selfservice site. A twist on the old saying, “If they can’t find it, they won’t come.” So make it easy to find, easy to access and easy to use. Become a Knowledge-Enabled Organization I think it is inevitable Read More

Picture This: Self-service BI through Data Discovery and Visualization


Organizations are finding it increasingly difficult to get the right information to the right people at the right time, and business managers are facing a shrinking “decision window.” With many companies also dealing with increasing volumes of data, this gives rise to an opportunity for innovation in analytics. This article uses the results of an agile business intelligence (BI) survey to examine the performance of organization that provide business users with visual tools that let them freely and easily explore data to discover new insights.

self knowledge quotes  This: Self-service BI through Data Discovery and Visualization Organizations are finding it increasingly difficult to get the right information to the right people at the right time, and business managers are facing a shrinking “decision window.” With many companies also dealing with increasing volumes of data, this gives rise to an opportunity for innovation in analytics. This article uses the results of an agile business intelligence (BI) survey to examine the performance of organization that Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

self knowledge quotes  Base Function | Voice Self-service VSS | KB Knowledge Base | KB Knowledge Base Usage | KB Knowledge Base Software | KB Dynamic Knowledge Bases | KB Database for Knowledge Management | KB Creating Knowledge Bases-Free | KB Knowledge Management | KB Top Knowledge Base Software | KB Knowledge MGMT Software | KB Knowledge Base Article | KB Knowledge Base Open Source | KB Knowledge Base Freeware | KB Knowledgebase Marketing | KB Compare Knowledge Management | KB Find Knowledge Management | KB Methods Read More

Lawson Software: Self-Evidently Thriving on Innovations


Lawson's continual investment in R&D delivers innovative products, often in advance of much larger competitors. Increasing competition from larger vendors with significant resources, puts pressure on the company to go public within the next 12 months.

self knowledge quotes  Software: Self-Evidently Thriving on Innovations Vendor Genesis Lawson Software provides Web-based, client/server enterprise resource planning (ERP) software for companies in the mid- to high-end markets (the Fortune 2000 companies). Its customers are concentrated in the financial services, healthcare, professional services, public sector, retail, manufacturing, and wholesale distribution industries. Founded in 1975, and with headquarters in Minneapolis, MN and London, UK, Lawson Software has experie Read More