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Portals: Necessary But Not Self-sufficient
Having moved beyond its original role as a standalone presentation layer to become a part of a larger technology stack, the portal is now considered part of a

self service portals  Necessary But Not Self-sufficient Portals: Necessary But Not Self-Sufficient Previously, portals were merely Web super-sites offering a broad array of resources and services, such as (free) e-mail, forums/discussion groups, search engines, on-line shopping malls, news, white and yellow pages directories, and links to other sites. Now they are pervasive in the business world and used at the departmental and corporate levels. The major, general-purpose Web portals are still Yahoo! , Excite , MSN , Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » self service portals


Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

self service portals  data to electronic customer self-services More effectively identify faults and rapidly restore service on the basis of real-time readings of on-premise conditions and extended enterprise systems into the mobile field force Automatically interpret and implement curtailment and disconnection/reconnection orders as a result of enforced collection measures The issue of dunning provides just one concrete example of how AMI can make customer service more cost-effective. Research studies have revealed a correlat Read More...
J.D. Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 2: FOCUS Announcements Continued
While significant new product deliveries have happened under the company’s own steam, J.D. Edwards has not departed from its traditional policy of congenial

self service portals  D. Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 2: FOCUS Announcements Continued J.D. Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 2: FOCUS Announcements Continued P.J. Jakovljevic - October 3, 2002 FOCUS Announcements Continued However, contrary to the concrete delivery announcements discussed in Part One, during FOCUS, J.D. Edwards announced merely its vision for a Supplier Relationship Management ( SRM ) suite with full capabilities to electronically collaborate with sup Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

self service portals  data integration, or a self-service portal, or a single view of something. Whatever it is, it should have a limited scope and a small number of services, several of which should be easily reusable. It should also solve a key business issue and preferably result in the retirement of some legacy IT solutions. Obtain buy-in from the business unit sponsors for the roadmap and the initial project and start moving. Use the first few projects to lay the foundation architecture and infrastructure so your cost per Read More...
Converting Service Calls into Sales with Real-time Offer Management
To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel@at the

self service portals  interaction channels such as self-service portals, other types of Web sites, and ATMs. By guiding such interactions and offering customers relevant offers, companies can employ these low-cost channels to serve customers efficiently. Finally, real-time offer management helps companies reinforce their brands. Companies can present a consistent message across channels – and they can provide world-class support and service in a way that resonates with customers and reinforces unique brand messages. Securing Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

self service portals  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

self service portals  Steps to Choosing the Right Device for Field Service Mobility Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your organization’s technology outlook, how a customer’s perceptions of you might be affected by the device, and how the hardware features make your employees more efficient. Know the four steps to consider for choosing the right device for your field service mobility needs. Read More...
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

self service portals  to Self-Service Business Intelligence With the crushing volume of data most businesses deal with, your knowledge workers probably spend more time searching for the information they need than actually performing their jobs. And the problem is only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance nightmares. Getting the right information to the Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

self service portals  Employee and Manager Self-Service: Self Service (Wikipedia) Employee and Manager Self-Service: A Virtual Chameleon in the Workplace Employee Self Service is also known as : Employee Benefits Self Service , Employee Manager Self Service , Employee Self Service Benefits , Employee Self Service Center , Employee Self Service Home Page , Employee Self Service Link , Employee Self Service Login , Employee Self Service Module , Employee Self Service New , Employee Self Service Online , Employee Self Service Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

self service portals  May Be Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

self service portals  how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the big picture of customer relationship Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

self service portals  Service Companies a Fast Start If you're in IT services or strategic consulting, you're getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy's in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you're using outdated, non-integrated software systems, the answer could be no. But, there Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

self service portals  the company's existing customer self-service web applications and reliance on telephones and faxes slowed responsiveness as well as time-to-market for new implementations. For example, in order to respond to a customer's technical inquiry, a VAI help desk employee might have to put the customer on hold and sift through pages of technical documentation, which resulted in lengthy response times and less than optimal productivity. Also, while success is never a bad thing, a rapid expansion in business Read More...
3 Tips for Integrating Field Service Management Software with ERP
Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service

self service portals  Tips for Integrating Field Service Management Software with ERP Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources. Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

self service portals  of the service offering itself. By productizing a service offering, the professional services firm is, in effect, improving the credibility of the offering by making it more tangible, thus providing a glimpse into the actual service experience. Consider an accounting firm with a productized offering called Tax Optimization Review : Service Offering - Tax Optimization Review Benefits - After completion of the project, the client will understand how to operate administration duties differently, resulting Read More...

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