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Documents related to » selfservice smartree


The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

SELFSERVICE SMARTREE: CRM, online, Epicor, self-service, clientele, customer.
4/29/2005 9:33:00 AM

The ROI of Human Resources Self-service
The role of human resources (HR) professionals has changed dramatically in recent years, as cost control and compliance measures vie for their time. Self-service intranet applications help employees and managers perform key HR activities themselves, reducing the need for HR professionals to get involved in routine minutiae—and allowing them to play a strategic role in their organizations.

SELFSERVICE SMARTREE:
4/30/2007 1:42:00 PM

Self-service SOX Auditing with S3 Control
Compliance with the US Sarbanes-Oxley Act (SOX) is not a one-time project, but a sustained effort to gain visibility into processes affecting financial reporting accuracy. Most IT controls are manual, error-prone, and resource-intensive. However, there’s a new, radical solution: an automated IT control framework in which all the information required to verify compliance is available in a single reporting system.

SELFSERVICE SMARTREE:
12/19/2006 9:03:00 AM

Customer Focused Self-service: Building the Balanced Business Case
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase, In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

SELFSERVICE SMARTREE: used to enrich a selfservice interaction) has also seen significant development. In contrast to the traditional approach of using hard-coded rules, today’s solutions are self-learning. They learn by discovering patterns of customer inquiries (i.e., people who asked about “X” also needed to know “Y”). They also learn about semantic relationships among concepts (e.g.,“approve” and “authorize”are synonyms),which enhances the processing of natural language entered into a Web form or
8/30/2006 11:34:00 AM

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

SELFSERVICE SMARTREE:
3/10/2006 11:10:00 AM

The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?
Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated, best-of-breed point solution?

SELFSERVICE SMARTREE: ECM, enterprise content management, content management, BOB, best-of-breed, self-service model, integrated solution, point solution, digital asset management, document management, records management, web content management, portal, SOA, service-oriented architecture, ECM suites.
12/12/2007

Human resource (HR) Software Comparison Report
Select free report software by choosing from TEC's list of HR vendors. Get a detailed analysis comparing functions and features of the HR solutions.

SELFSERVICE SMARTREE:
6/3/2010 12:11:00 PM

10 Principles for Knowledge Management Success
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

SELFSERVICE SMARTREE: link to your Web selfservice site. A twist on the old saying, “If they can’t find it, they won’t come.” So make it easy to find, easy to access and easy to use. Become a Knowledge-Enabled Organization I think it is inevitable that knowledge management will have a high adoption rate in the next few years. Over time to remain competitive it will be essential to be “knowledge-enabled.” Just a few years ago email was not a common method for seeking customer service; now customers demand the
9/5/2007 4:02:00 PM

Benefits Management Benchmark: Technology Automation and Employee Self-service
To many executives, health insurance cost increases are as predictable as death and taxes. That’s why best-in-class organizations are embracing strategies which optimize benefit cost per employee. To succeed, these companies focus on wellness programs, clear communications about benefits choices, and benefits automation as part of an integrated system. And to compete effectively, other organizations will need to follow suit.

SELFSERVICE SMARTREE:
3/2/2007 1:51:00 PM

Smartree


SELFSERVICE SMARTREE: Smartree is about people and technology and offers integrated human resources management solutions designed to increase the efficiency of the key processes that attract, develop and capitalise on human capital, the primary source of oxygen for a business.

Enabling Growth for Midsize Companies: Three Strategies for Growing Your Business
Enabling Growth for Midsize Companies: Three Strategies for Growing Your Business. Documents and Other Software to Use In Your Midsize Complex System. Growth—whether organic or acquisitive—is challenging executives today from a strategic as well as an operational perspective. Studies estimate that 50 to 80 percent of deals fail to reach their projected results. Discover the challenges inherent in three common growth models, and find out how to implement a solid, flexible, and adaptive foundation that can support your company’s corporate growth strategies.

SELFSERVICE SMARTREE: through shared services and selfservice provisioning. Limit risk exposure. An integrated enterprise platform overcomes the risk associated with systemscalability limits as well as regulatory risks typically associated with fastgrowing organizations. Accelerate value creation. Growth doesn’t wait for your business. The ability to integrate systems faster and to adapt processes to changes quickly is critical in staying ahead of the competition and finding new avenues for growth. Blueprint for Success
5/28/2009 8:40:00 AM


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