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Software Functionality Revealed in Detail
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 selfservice


Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

selfservice  used to enrich a selfservice interaction) has also seen significant development. In contrast to the traditional approach of using hard-coded rules, today’s solutions are self-learning. They learn by discovering patterns of customer inquiries (i.e., people who asked about “X” also needed to know “Y”). They also learn about semantic relationships among concepts (e.g.,“approve” and “authorize”are synonyms),which enhances the processing of natural language entered into a Web form or

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » selfservice

SAP Upgrade Success Story


Gruppo Tosinvest is by no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate, financial services, and engineering and construction sectors. With such an array of processes, controlling IT costs is of utmost importance. That’s why it decided to upgrade the enterprise software it had been running since 2001.

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How to Lead Your Organization on the Best Path to Performance Improvement (Webcast Transcript)


Companies require an agile enterprise performance management (EPM) strategy to ensure they have information to support effective decisions. The more information companies generate, the more they need software that places the information in the right context and optimizes the decision-support process. Learn to identify software that can help your organization find the best path to continual performance improvement.

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Accelerating Trading Partner Performance


Persistent data quality issues between manufacturing and retail trading partners can trigger claims, delay inventory, drag down margins, and lock up working capital. Have you considered an on-demand supply chain solution? Find out how combining subscription-based software with the depth of real-time transaction monitoring and remediation might be the answer—before your revenue shrinks any further.

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Case Study: NumeriX


Since 1996, NumeriX had been using in-house-developed licensing tools to manage and protect its applications. In 2006, it outsourced licensing to a third-party vendor that could provide a scalable solution with two licensing options. After some problems with integration, NumeriX consolidated on one commercial licensing management solution. Find out about the benefits of the licensing solution the company chose.

selfservice   Read More

Accelerating Trading Partner Performance


Persistent data quality issues between manufacturing and retail trading partners can trigger claims, delay inventory, drag down margins, and lock up working capital. Have you considered an on-demand supply chain solution? Find out how combining subscription-based software with the depth of real-time transaction monitoring and remediation might be the answer—before your revenue shrinks any further.

selfservice   Read More

Human Capital Management for the Public Sector


In the face of shrinking budgets and increasing demands, public sector agencies must transform themselves into providers of value-added services. By developing strategic human capital management (HCM) operations, they can align and engage every employee in the pursuit of organizational mission delivery. The most cost-effective approach to this challenge is through the integration of a comprehensive HCM solution.

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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

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10 Principles for Knowledge Management Success


Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

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The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?


Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated, best-of-breed point solution?

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SAP Upgrade Success Story


Gruppo Tosinvest is by no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate, financial services, and engineering and construction sectors. With such an array of processes, controlling IT costs is of utmost importance. That’s why it decided to upgrade the enterprise software it had been running since 2001.

selfservice   Read More