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Documents related to » selfservice


The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

SELFSERVICE: CRM, online, Epicor, self-service, clientele, customer.
4/29/2005 9:33:00 AM

Self-service SOX Auditing with S3 Control
Compliance with the US Sarbanes-Oxley Act (SOX) is not a one-time project, but a sustained effort to gain visibility into processes affecting financial reporting accuracy. Most IT controls are manual, error-prone, and resource-intensive. However, there’s a new, radical solution: an automated IT control framework in which all the information required to verify compliance is available in a single reporting system.

SELFSERVICE:
12/19/2006 9:03:00 AM

Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

SELFSERVICE: moving self service business intelligence, moving, self, service, business, intelligence, self service business intelligence, moving service business intelligence, moving self business intelligence, moving self service intelligence, moving self service business..
8/30/2010 4:07:00 PM

The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and payroll information. It often includes time-off management, and can serve as a central portal for communicating company documents and announcements. ESS disperses routine tasks back to the level of origination--employees and their managers.

SELFSERVICE: self-service, guide, HR, management.
5/25/2005 10:37:00 AM

Case Study: NumeriX
Get information about license server in a snap. Read this case study for free. Since 1996, NumeriX had been using in-house-developed licensing tools to manage and protect its applications. In 2006, it outsourced licensing to a third-party vendor that could provide a scalable solution with two licensing options. After some problems with integration, NumeriX consolidated on one commercial licensing management solution. Find out about the benefits of the licensing solution the company chose.

SELFSERVICE: customer s premises, allowing automated selfservice license activation and relocation from the end customer s isolated network. The remaining 15% of these customers are able to use Orion s built-in ‘sneakernet selfservice license-activation process. At activation time, the Orion client generates an encrypted system fingerprint file, which the user uploads to the hosted Orion server s self-service web page from any Internet terminal using a web browser. The Orion license server returns the encrypted lic
7/24/2009 4:24:00 PM

Accelerating Trading Partner Performance
Accelerating Trading Partner Performance. Reports and Other Package to Use In Your System for Accelerating Trading Partner Performance. Persistent data quality issues between manufacturing and retail trading partners can trigger claims, delay inventory, drag down margins, and lock up working capital. Have you considered an on-demand supply chain solution? Find out how combining subscription-based software with the depth of real-time transaction monitoring and remediation might be the answer—before your revenue shrinks any further.

SELFSERVICE: web front-ends for partner selfservice that often speed up the on-boarding process, but are typically unlinked from post-launch transaction quality and ongoing vendor performance. Manual on-boarding processes slow down partner certification to a crawl and burden retailers with poor data quality. Private exchanges and value-added networks (VANs) provide a scalable network pipe for passing partner transactions, but fall short in terms of monitoring the underlying business activity, data quality and
11/12/2007 4:18:00 PM

Human Capital Management for the Public Sector
Human capital Management for the Public Sector. Search for Information and Other Software to Define Your Human capital Management. In the face of shrinking budgets and increasing demands, public sector agencies must transform themselves into providers of value-added services. By developing strategic human capital management (HCM) operations, they can align and engage every employee in the pursuit of organizational mission delivery. The most cost-effective approach to this challenge is through the integration of a comprehensive HCM solution.

SELFSERVICE: that employee and manager selfservice functionality reduces costs by 25% over traditional transactional HR processes. Build on the best technology platform - With SAP NetWeaver, your agency can compose business-specific applications that leverage legacy IT infrastructures, enabling a lower total cost of ownership. With familiar screens and interfaces, employees adapt more easily to the new way of working. Most important, the platform provides unparalleled opportunities to link disparate functions and
1/31/2008 3:51:00 PM

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

SELFSERVICE:
3/10/2006 11:10:00 AM

10 Principles for Knowledge Management Success
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

SELFSERVICE: link to your Web selfservice site. A twist on the old saying, “If they can’t find it, they won’t come.” So make it easy to find, easy to access and easy to use. Become a Knowledge-Enabled Organization I think it is inevitable that knowledge management will have a high adoption rate in the next few years. Over time to remain competitive it will be essential to be “knowledge-enabled.” Just a few years ago email was not a common method for seeking customer service; now customers demand the
9/5/2007 4:02:00 PM

The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?
Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated, best-of-breed point solution?

SELFSERVICE: ECM, enterprise content management, content management, BOB, best-of-breed, self-service model, integrated solution, point solution, digital asset management, document management, records management, web content management, portal, SOA, service-oriented architecture, ECM suites.
12/12/2007

SAP Upgrade Success Story
SAP Upgrade Success Story. Acquire Free White Papers or Case Studies Linked To IT Maintenance Costs. Gruppo Tosinvest is by no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate, financial services, and engineering and construction sectors. With such an array of processes, controlling IT costs is of utmost importance. That’s why it decided to upgrade the enterprise software it had been running since 2001.

SELFSERVICE: a whole range of selfservice functionality, including the SAP Employee Self-Service and SAP Manager Self-Service applications.” On top of that, T.I.T. leveraged the SAP NetWeaver® platform (a part of the SAP ERP license) to redesign HCM features. This included realization of a new people-centric user interface. “For better usability and productiveness,” Buttá confirms. “We followed SAP’s recommendations step-by-step and took advantage of Realtech’s technical expertise, enabling T.I.T. to
5/15/2007 1:40:00 PM


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