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Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

selfservice  used to enrich a selfservice interaction) has also seen significant development. In contrast to the traditional approach of using hard-coded rules, today’s solutions are self-learning. They learn by discovering patterns of customer inquiries (i.e., people who asked about “X” also needed to know “Y”). They also learn about semantic relationships among concepts (e.g.,“approve” and “authorize”are synonyms),which enhances the processing of natural language entered into a Web form or submitte Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » selfservice


How to Lead Your Organization on the Best Path to Performance Improvement (Webcast Transcript)
Companies require an agile enterprise performance management (EPM) strategy to ensure they have information to support effective decisions. The more information

selfservice  multiple users and intuitive selfservice capabilities; again, IT certainly is an important part of the picture here. But users don't really have the time to submit requirements and give them to...and give those requirements to IT and then get that information, wait for reports to be developed. Agility, the ability to meet expanded requirements...so connecting the process of statutory and management reporting, having information that both finance and operations can draw from is key to business agility and Read More...
Accelerating Trading Partner Performance
Persistent data quality issues between manufacturing and retail trading partners can trigger claims, delay inventory, drag down margins, and lock up working

selfservice  web front-ends for partner selfservice that often speed up the on-boarding process, but are typically unlinked from post-launch transaction quality and ongoing vendor performance. Manual on-boarding processes slow down partner certification to a crawl and burden retailers with poor data quality. Private exchanges and value-added networks (VANs) provide a scalable network pipe for passing partner transactions, but fall short in terms of monitoring the underlying business activity, data quality and partne Read More...
SAP Upgrade Success Story
Gruppo Tosinvest is by no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate, financial

selfservice  a whole range of selfservice functionality, including the SAP Employee Self-Service and SAP Manager Self-Service applications.” On top of that, T.I.T. leveraged the SAP NetWeaver® platform (a part of the SAP ERP license) to redesign HCM features. This included realization of a new people-centric user interface. “For better usability and productiveness,” Buttá confirms. “We followed SAP’s recommendations step-by-step and took advantage of Realtech’s technical expertise, enabling T.I.T. to com Read More...
Case Study: NumeriX
Since 1996, NumeriX had been using in-house-developed licensing tools to manage and protect its applications. In 2006, it outsourced licensing to a third-party

selfservice  customer's premises, allowing automated selfservice license activation and relocation from the end customer's isolated network. The remaining 15% of these customers are able to use Orion's built-in ‘sneakernet' selfservice license-activation process. At activation time, the Orion client generates an encrypted system fingerprint file, which the user uploads to the hosted Orion server's self-service web page from any Internet terminal using a web browser. The Orion license server returns the encrypted lic Read More...
Accelerating Trading Partner Performance
Persistent data quality issues between manufacturing and retail trading partners can trigger claims, delay inventory, drag down margins, and lock up working capital. Have you considered an on-demand supply chain solution? Find out how combining subscription-based software with the depth of real-time transaction monitoring and remediation might be the answer—before your revenue shrinks any further.

selfservice  web front-ends for partner selfservice that often speed up the on-boarding process, but are typically unlinked from post-launch transaction quality and ongoing vendor performance. Manual on-boarding processes slow down partner certification to a crawl and burden retailers with poor data quality. Private exchanges and value-added networks (VANs) provide a scalable network pipe for passing partner transactions, but fall short in terms of monitoring the underlying business activity, data quality and Read More...
Human Capital Management for the Public Sector
In the face of shrinking budgets and increasing demands, public sector agencies must transform themselves into providers of value-added services. By developing strategic human capital management (HCM) operations, they can align and engage every employee in the pursuit of organizational mission delivery. The most cost-effective approach to this challenge is through the integration of a comprehensive HCM solution.

selfservice  that employee and manager selfservice functionality reduces costs by 25% over traditional transactional HR processes. Build on the best technology platform - With SAP NetWeaver, your agency can compose business-specific applications that leverage legacy IT infrastructures, enabling a lower total cost of ownership. With familiar screens and interfaces, employees adapt more easily to the new way of working. Most important, the platform provides unparalleled opportunities to link disparate functions and Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

selfservice  knowledge base,top knowledge base software,knowledge mgmt software,knowledge base usage,knowledge base software,dynamic knowledge bases,database for knowledge management,creating knowledge bases-free Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

selfservice  link to your Web selfservice site. A twist on the old saying, “If they can’t find it, they won’t come.” So make it easy to find, easy to access and easy to use. Become a Knowledge-Enabled Organization I think it is inevitable that knowledge management will have a high adoption rate in the next few years. Over time to remain competitive it will be essential to be “knowledge-enabled.” Just a few years ago email was not a common method for seeking customer service; now customers demand the Read More...
The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-
Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated, best-of-breed point solution?

selfservice  ECM,enterprise content management,content management,BOB,best-of-breed,self-service model,integrated solution,point solution,digital asset management,document management,records management,web content management,portal,SOA,service-oriented architecture Read More...
SAP Upgrade Success Story
Gruppo Tosinvest is by no means a single-process company. Beside a core focus on health care, it also runs businesses in the media, real estate, financial services, and engineering and construction sectors. With such an array of processes, controlling IT costs is of utmost importance. That’s why it decided to upgrade the enterprise software it had been running since 2001.

selfservice  a whole range of selfservice functionality, including the SAP Employee Self-Service and SAP Manager Self-Service applications.” On top of that, T.I.T. leveraged the SAP NetWeaver® platform (a part of the SAP ERP license) to redesign HCM features. This included realization of a new people-centric user interface. “For better usability and productiveness,” Buttá confirms. “We followed SAP’s recommendations step-by-step and took advantage of Realtech’s technical expertise, enabling T.I.T. to Read More...
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