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Is Social Media Going to Kill Sales Cold Calling?
Are you still using cold calling for sales? Do you have a strategy when approaching potential customers over the phone or is it mostly a shot in the dark? Are

selling social media  most important rules of selling. People Like to Buy—But Don’t Like to Be Sold People will reject you when you try to force them to buy anything but will buy a product if they think it was their decision. When you make a sales call, the customer is aware that you will do anything in order to make a sale. It’s important to make them believe that you’re only an intermediary helping them make the right decision. But in order to do that, you will have to keep them on the phone and gain their Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » selling social media


Can a Virtual Vuvuzela Help Make Your Voice Heard in the Social Media Universe?
It’s a really noisy world we’re living in, and the social media universe is no exception. Even with the tightest security settings and minimal online presence

selling social media  worse: Twitter will start selling followers , Facebook launched Facebook Marketing Solutions to help brands and companies promote their products and services… this will create even more noise in the social media world. It seems that one of the strategies companies use to make their voices heard in all this noise is to be even noisier. Which reminds me of the famous vuvuzelas, a trumpet-like instrument used during the World Cup of soccer in South Africa, and which proved to be rather more annoying than Read More...
The Lesser-Known (Social) Facts about Microsoft Dynamics CRM
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC

selling social media  100 percent focused on selling through our partners; they are our sales force, our consulting force, and our implementation force. If they are not successful, we are not successful. As a result, we have a deep focus on our partners’ success and profitability. We are also unique in our ability to invest in research and development (R&D) in our CRM products, as well as in our ability to take advantage of the of the $9.5 billion (USD) R&D investment that is taking place across the company. PJ : What are Read More...
Saba Software: Figuring Out Social Talent Management
For years, Saba Software has been helping companies transform enterprise-wide learning and how people do their work. In this article, principal TEC analyst P.J.

selling social media  be in marketing and selling the solution. Companies looking for a cloud-based platform that provides collaboration and social HCM features should give SPC serious consideration. References and Recommended Reading: Free Trial of Saba People Cloud TEC Blog. Saba Software: All about People (Cloud) – Part 3 . September 7, 2011. Constellation Research. Saba Joins The Crowded Social Business Software Market . March 25, 2012. Saba Blog. Saba Announces the General Availability of Saba Meeting 8.0 . June 18, Read More...
Social Networks: How They're Turning CRM Upside Down
Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down

selling social media  customer relationship management. His best-selling book, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century , is available in eight languages and is used as a university textbook in over 60 countries. He regularly writes for publications such as CRM Magazine , SearchCRM.com , CRMGuru , and The New York Times . Paul is also a founding principal and executive director at BPT Partners . Wayne Thompson: We all know about Facebook and MySpace , but how are companies using social Read More...
TIBCO's tibbr 4 and Enterprise Social Graph API
Salesforce Chatter, Jive Software, Saba People Cloud, Microsoft Yammer, etc. are getting some company. TIBCO's tibbr is only 18 months old but already used by a

selling social media  s tibbr 4 and Enterprise Social Graph API Salesforce Chatter, Jive Software, Saba People Cloud, Microsoft Yammer, etc. are getting some company. TIBCO's tibbr is only 18 months old but already used by a million people in 104 countries, 56 percent of them on smartphones. Users can mark their affinities (likes), post updates, and handle files in TIBCO’s social offering. With tibbr, users can follow anything and support everything, while corporate IT departments control issues such as security, Read More...
King Fish Media
King Fish Media creates marketing programs. The company@s work includes content development, publishing, social media campaigns, marketing research, webcasting,

selling social media  Fish Media King Fish Media creates marketing programs. The company’s work includes content development, publishing, social media campaigns, marketing research, webcasting, and corporate events. Read More...
Social Media and Collaboration: Not for “Serious” Manufacturers? Think Again.
Many people consider social media as a set of tools for communicating with others and/or entertaining themselves and collaboration as a characteristic of

selling social media  Media and Collaboration: Not for “Serious” Manufacturers? Think Again. Many people consider social media as a set of tools for communicating with others and/or entertaining themselves and collaboration as a characteristic of business processes and workflows that allows employees to work together to be more efficient. In reality though, both social media and collaboration can help employees communicate and share information, and thus work more efficiently. In addition, the success of any social Read More...
Social Learning for Field Service Employees
Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these

selling social media  Learning for Field Service Employees Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these employees can be a challenge. Technology, standards, workflows, etc. that affect the performance of field technicians and agents change frequently; and consequently, companies need to ensure that accurate knowledge reaches their remote employees. Mobile workers cannot be easily tracked down to attend Read More...
Kronos Workforce Central Going Social
At KronosWorks 2013 Kronos unveiled the Kronos Workforce Central 7.0.2 suite, slated for release at the end of 2013. It will give employees and managers a forum

selling social media  Workforce Central Going Social At KronosWorks 2013 Kronos unveiled the Kronos Workforce Central 7.0.2 suite , slated for release at the end of 2013. It will give employees and managers a forum to collaborate and build consensus, motivate and recognize employees (including gamification and rewards for sharing best practices), onboard and train employees (via sharing documents, images, and videos), and prevent potentially costly disruptions to operations. By integrating popular enterprise social Read More...
Attensity Social Analytics Suite
Attensity’s suite of social analytics and engagement applications is built on Attensity's text analytics platform and offers organizations the key

selling social media  Social Analytics Suite Attensity’s suite of social analytics and engagement applications is built on Attensity's text analytics platform and offers organizations the key capabilities they need to leverage customer conversations as a business asset. Read More...
Focus on Corporate Governance Requires a Business-Oriented Selling Approach
If you are selling products or services that are critical to your prospect’s success or for that matter, their very survival, your proposal will likely be

selling social media  Governance Requires a Business-Oriented Selling Approach Prepare To Sell At The Board Level Today, more than ever before, if you are selling products or services that are critical to your prospect's success or for that matter, their very survival, your proposal will likely be elevated to the board of directors level for final approval. Why is that? Government, shareholder and press focus on corporate governance has put boards on notice that they are being held accountable for their oversight Read More...
Why Life Sciences Companies Should Engage on Social Media
While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence

selling social media  Life Sciences Companies Should Engage on Social Media While most industries are rapidly adopting social media to engage with customers, the life sciences companies remain typically balk at extending social presence in a highly regulated environment. In view of recent Food and Drug Administration (FDA) guidelines on the responsibilities of life sciences companies monitoring social media, this paper intends to assist life sciences companies in determining the scope and potential impact of creating a Read More...
Social Networking in Talent Management
Organizations are dealing with a new organizational model. Employees often work remotely, and they interact with teammates, peers, and customers through the

selling social media  Networking in Talent Management Organizations are dealing with a new organizational model. Employees often work remotely, and they interact with teammates, peers, and customers through the phone, Internet, and instant messaging. Their managers may be in other cities. Learn how talent management and social networking technology can help align your company, and allow employees to collaborate efficiently, without a traditional top-down management model. Read More...
Case Study: Deluxe Media Services
Deluxe Media Services supplies the world’s best-known film, music, and games companies with solutions for manufacturing and distributing packaged media. But in

selling social media   Read More...
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