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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

senior account  the three elements of senior management leadership, program management and change management. It is the intention of the model not to be prescriptive as to a specific methodology to get there but rather to better understand the destination and the tools that need to be in place to get to some desired level of achievement. Remember, CRM is a journey, not a destination. However, on the road one needs signs to make sure that you are on course; likewise, successful implementations require a distinct and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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First Steps for Software Selection Success


Software selection is one of the most important decisions an enterprise will face. Catherine Muir speaks with Denis Rousseau, senior business systems analyst at Technology Evaluation Centers (TEC), about the crucial first steps an enterprise should take when beginning the software selection process.

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Chronus—A Development Approach to Talent Management


This post features Seattle-based software company Chronus, and discusses the vendor's unique approach and solutions to helping organizations deliver effective mentoring programs and internally develop their talent.

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Managing Your Suppliers as a Resource


Suppliers are one of your most valuable resources. Unfortunately, Many companies have supplier relationships that are tacitly adversarial. This article discusses how to manage suppliers as a resource-- defining your needs and then engaging your best suppliers to have them suggest innovative ways to develop new customer-supplier business efficiencies.

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From Burden to Benefit: Making the Most of Regulatory Risk Management


The paradoxical view that regulation is both a blessing and a curse continues to be widely held among senior executives. While they recognize the need for protection in key areas, they are often frustrated by what they see as overly complex, unnecessary bureaucracy to achieve this goal. Find out how your company can meet increasingly difficult regulatory compliance challenges as it develops integrated business networks.

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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards


A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

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Overwhelmed by Vendor Hype? Head for the Exit Before It's Too Late


Frustrated with all the hype and buzzwords that software vendors throw around? You’re not alone. TEC senior copywriter Larry Blitz and managing editor David Clark take a (mostly tongue-in-cheek) look at software providers’ major language crimes. And what you can do about it.Larry: Dave, some people put software vendors in the same less-than-saintly category as used car salesmen or, dare

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Robert Eastman Joins Technology Evaluation Centers


I am very excited to be joining Technology Evaluation Centers (TEC) as senior analyst, supply chain management. TEC's decision-support engine, robust feature/function models, and rich database of vendor capabilities enable TEC clients to realize faster time-to-value in software decisions.  Watching the evolution of how clients use software advisory firms, and, then, starting up my own analyst

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Asset Management with the British Standards Institute's PAS 55


In this white paper, Kevin Price, Senior Product Manager, Infor EAM, looks at how the British Standards Institute’s (BSI) PAS 55 is helping organizations across the world to improve risk management, compliance and customer satisfaction in asset management.

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Bizagi BPM Suite Certification Report


Bizagi BPM Suite by Bizagi is now certified by TEC in the business process management software space.

According to TEC senior analyst Jorge Garcia, Bizagi BPM incorporates the features characteristic of a state-of-the-art BPM solution within a simple yet powerful business process management suite, and Bizagi BPM is a solution that should be given due consideration by organizations looking for a full-fledged BPM solution.

Bizagi’s mantra from its BPM Suite, “modeling over programming,” encompasses how the organization looks at the BPM practice. With this key approach, Bizagi provides an enriched BPM suite oriented to avoid the hurdle of programming as much as possible, liberating business users to use Bizagi with a pure model-based approach, with minimal coding. Bizagi BPM is also fully business process compliant, with standards such as business process model and notation (BPMN).

Find out more in the Bizagi BPM Suite TEC certification report, including key product differentiators, a detailed look at support of processes and new functionality with the latest version of the BPM Suite, and detailed functionality graphs comparing Bizagi BPM Suite to competitor solutions in the major functionality areas for business process management solutions.

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CPQ Pioneer FPX Becomes Cloud CRM and ERP Go-to Vendor


TEC senior analyst P.J. Jakovljevic takes a close look at FPX, formerly known as Firepond, a pioneer in CPQ software that automates the sales process for configurable products and services, including changes in the past couple years and what's new with FPX Version 8.0.

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