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CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self

senior management  Two: Modeling Success with Senior Management and CRM Culture CRM, Success, and Best Practices: A Wake Up Call Part Two: Modeling Success with Senior Management and CRM Culture Featured Author - Glen S. Petersen - October 22, 2004 Review In the previous article of this series (see Searching And Establishing The Business Parameters Of CRM ) it was established that customer relationship management (CRM) is an industry where the technology has outpaced the sophistication of the user community to properly Read More...
Learning Management Suite (LMS)
These are tools for managing, creating, scheduling training or learning in your organization. The terminology varies from vendor to vendor. Learning management systems (LMS) typically help to ma...
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Documents related to » senior management


A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

senior management  attributes of the technology. Senior management (user organizations) view CRM in terms of infrastructure deployment instead of in operational and strategic terms. Because the user community fails to approach CRM as an operational strategy, its perceived value is limited to technology efficiency. User organizations must move beyond technology and process productivity to properly assess the system's potential. Only then, can the vendor and user communities establish meaningful discussion about value. The Read More...
Keys to Implementing Project Portfolio Management
Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide

senior management  necessary commitment from the senior management of the impacted business units. PPM inevitably places new demands on business units, and you’ll need commitment at this level for the process to work. Quality data, critical for the application of PPM, will likely not be collected if it is not required by senior management. Strong support from senior management also provides an avenue for understanding the details of business-unit decision-making. The knowledge held by this group can be extremely useful Read More...
Project Management Pitfalls
Through the implementation of enterprise wide systems many organizations have experienced success in transforming their enterprise from a reactionary task

senior management  can provide visibility to Senior Management and to customers and suppliers alike. ERP implementations are usually large, complex projects, involving large groups of people and other resources, working together under considerable time pressure and facing many unforeseen developments. Not surprisingly, many of these implementations turn out to be less successful than originally intended. The ERP system implementation in itself is not meant as a panacea for all of the company’s ills, but should be the Read More...
How to Use Projects to Master Asset Management
IFS co-founder Ulf Stern and senior advisor Anders Wilhelmsson discuss how project management functionality that is tightly integrated with enterprise asset

senior management  co-founder Ulf Stern and senior advisor Anders Wilhelmsson discuss how project management functionality that is tightly integrated with enterprise asset management (EAM) and asset lifecycle management (ALM) tools is essential to executives of asset-intensive industries. Lacking this integration, valuable asset data is lost and asset utilization cannot be maximized. Read More...
Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report
Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

senior management  Adaptive BPM Suite 8.3 for Business Process Management Certification Report Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More...
Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive

senior management  Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization Originally published - April 12, 2006 The market uses the terms business performance management (BPM), corporate performance management (CPM), and enterprise performance management (EPM) interchangeably. Vendors and industry analysts use these terms to describe performance management, but essentially they all mean the same thing. BPM represents the next generation of business Read More...
Systems Management Buyer's Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

senior management  Management Buyer's Guide Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature/function criteria along with less tangible characteristics in order to make an appropriately calibrated decision. Download this guide from Dell KACE for a comprehensive feature/function checklist, as well as additional considerations for evaluating systems management solutions. Read More...
Succession Management: A Primer
Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the

senior management  Management: A Primer Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the employee hierarchy. This lack of planning can have implications to a company’s success. Without a clear program, a company is at peril of losing its talent at best and suffering from a crucial vacancy and losing momentum in the marketplace at worst. Find out more. Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

senior management  and Change Management for IT Compliance and Risk Management To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated approach that incorporates hardware and software assets is a key foundation for meeting regulatory compliance requirements. Find out how you can benefit from applications that enable continuous compliance with operational processes and tools—and reduce your business risk. Read More...
Enterprise Content Management: It Is More Than Just Web Content Management
Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions

senior management  Content Management: It Is More Than Just Web Content Management Introduction Enterprise content management (ECM) systems are increasingly becoming full blown enterprise, integrated solutions. They are developing suites of products to fulfill the current needs and demands of user organizations. There are two significant developments in this market. First, large vendors, such as Microsoft and Xythos , have introduced a scaled down version of ECM suites, focusing on ease of use, fast return on Read More...
SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report
SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle

senior management  Portfolio Navigator for Product Lifecycle Management Certification Report SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle Management (PLM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and Read More...
Intelligent Workload Management
Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing

senior management  Workload Management Computing infrastructure today though versatile must be used wisely. Intelligent workload management (IWM) allows for efficient consumption of computing resources while ensuring business tasks are supported by all needed resources—and that this is all done securely. IWM tools support the building, management, monitoring, and securing of workloads. See how to run your cloud computing system with leading-edge technology. Read More...
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

senior management  an absent employee—usually by seniority, as well as rules for retailers on the time of day past when young employees are not allowed to work. Scheduling systems automatically take these and other rules into account, and if managers in their haste override a rule, the system should be able to track it and escalate the issue. Being alerted in regard to excessive leave, overtime, absence, etc., is critically important. An extreme cautionary tale, presented at a KronosWorks 2011 session on labor Read More...
Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

senior management  Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation Introduction I just returned from a week long conference and as one of the speakers/vendors there, I was not looking to receive the same thing that the attendees were looking to receive. I was looking for clients; however, I mostly found patients . I found most of my time was spent psychoanalyzing what people had been told by competitors and other logistics companies. Read More...

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