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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 server service pack


Intel Server Trends
The Intel-based server market is one of the most hotly contested segments in the industry. What are the key trends in this market, and what will they mean to

server service pack  and more commoditized, the server market would repeat the PC market trend. As has been repeated in every maturing market since capitalism was invented. The vendors who cannot keep ahead of the trend wave must seek out other avenues of differentiation, such as in service and support. Product For the general purpose servers, we expect to see designs become even more modular than they already are. Savvy vendors presently develop chassis which can be used for a multitude of products. We expect to see this be

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » server service pack

SQL Server Technical Briefing


iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for data centers, and iSCSI support in Windows Server 2003 makes connecting servers to an iSCSI SAN easier and more affordable. Read this technical briefing to understand best practices and the benefits of using an iSCSI SAN with SQL Server 2005.

server service pack  run by using SQL Server 2005 with Service Pack 1 (SP1) running on Windows® 2003 with SP1; the only fixes implemented were for security. We used the Microsoft iSCSI software Initiator version 2.01 and Cisco 3570G Ethernet switch. The iSCSI SAN consisted of three EqualLogic PS Series 3800XV arrays containing a total of 48 15K RPM Serial-attached SCSI (SAS) disk drives. Hardware Considerations SQL Server 2005 hardware deployment best practices must be followed for optimal operations'no changes were needed t Read More

What’s New in Microsoft SQL Server 2000


SQL Server 2000, the next major release of SQL Server 7, is Microsoft’s SQL 7 release of its database both re-architected and re-written. Microsoft has high hopes for the latest version in a market that was worth $8 Billion in 1999, an 18% increase over 1998. What remains to be seen is whether it will attract customers not already using SQL Server.

server service pack  as the Microsoft Transaction Server (MTS). This service allows for remote object calls and many other programming language features similar to Remote Procedure Calls (RPCs). Distributed Transaction Support: The ability for multiple computers to participate in a coordinated unit of work. Message Oriented Middleware: MSMQ (Microsoft Message Queuing) is similar to IBM's MQSeries product, and coordinates the communications across networks and systems. XML Support: The Microsoft XML Parser helps create Read More

Microsoft Announces SQL Server 2000


On December 13, Microsoft Corp. announced that the next major release of Microsoft« SQL Server, currently code-named "Shiloh," would officially be named SQL Server 2000. Microsoft also revealed the features within SQL Server 2000 that will take advantage of the Microsoft Windows« 2000 operating system. SQL Server 2000 is due to ship in the first half of 2000 and is currently in beta testing at nearly 750 companies.

server service pack  and Microsoft Internet Information Server (IIS) for their web communications. We also recommend that customers wait for at least one Windows 2000 Service Pack to be released before committing to using the technologies in a production environment Read More

Intel Small Server Market


Who are the key players in the market segment of Intel small servers? What are the strengths and weaknesses of each, and when is one more appropriate than another?

server service pack  Winners In the small server segment, as with the general-purpose segment as a whole, the leaders are Compaq, Dell, HP, and IBM. In the general-purpose market, these four vendors accounted for approximately 75% of the Worldwide unit sales volume and approximately 80% of the U.S. volume in 1999. As noted previously, the market consolidation trend that started more than three years ago has continued. Among the Big Four , Compaq and Dell have separated themselves from the pack in the U.S.: their share percen Read More

IFS Field Service Management


IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).

server service pack  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available Read More

The Evolution of IT as a Service


Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

server service pack  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characteri Read More

Service: Reduce Cost While Maintaining Customer Satisfaction


Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how.

server service pack  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

server service pack  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More

Authenteon Enterprise Server


BioLink's Authenteon Enterprise Server is a high-speed biometric identification search system with a linked credential repository for up to 5,000 people. The Authenteon Enterprise Server is a plug-n-play appliance that integrates into new and existing networks, applications, and systems.

server service pack  Enterprise Server BioLink's Authenteon Enterprise Server is a high-speed biometric identification search system with a linked credential repository for up to 5,000 people. The Authenteon Enterprise Server is a plug-n-play appliance that integrates into new and existing networks, applications, and systems. Read More

Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

server service pack  the Call Center with Service Resolution Management Processes Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating customer relationship management (CRM) and service resolution management (SRM). For more background, please see Integrating Read More

Top Software for Service Companies


For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

server service pack  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Read More

E-Business Customer Service Success at H.B. Fuller Company


Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

server service pack  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More

What Is Software as a Service?


Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

server service pack  help with minimization of server round-trips and page refreshes. One should expect more developments enabling more sophisticated interaction scenarios in the foreseeable future. Basically, well devised SaaS applications should be able to leverage rich user interface metaphors, without necessarily mandating them. Based on this, one can define SaaS as software components that are developed or purchased and hosted by an independent service provider, and that are billed on a resource usage or per user basis Read More

6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

server service pack  Secrets to Simplify Field Service Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits. Read More