Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a full view of the customer is by integrating front-end, customer facing applications (e.g., contact management) with back-office systems, such as billing applications and financial ERP modules.
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of commercially available Integration Servers include IBM WebSphere Business Integration , SeeBeyond Business Integration Suite , TIBCO BusinessWorks , Vitria BusinessWare , and webMethods Platform . These products are being enhanced to specifically execute the standards-based business processes and include the following elements: Transport layer, Adapter, Common object model, Transformations, and Business process controller. With the release of Siebel 7 at the end of 2001, Siebel Systems was one of the f