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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 service availability forum


CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

service availability forum  to Maximize Sales and Service Productivity CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Intuit products and services assist customers in North America, Asia, Europe and Australia, with offices in the United States, Canada, the United Kingdom and other locations. Inutuit has completed the purchase of certain products from Entellium. Meet your CRM/Sales

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Predictive Demand Supply


If you're in the supply chain business, right up there with Newton's law of gravity stands Murphy's other law stipulating that demand and supply, if left to their own tendencies, will always tend to diverge and get you in trouble. Welcome to the world of predictive demand and supply planning whose mission is to predict imbalances as far in advance as possible, in order to provide ample time and opportunity to design and implement corrective sales and operations solutions. So how do we design a system for identifying potential issues and expressing them via a commonly understood key process indicator (KPI) where the cause and effect of our actions can be readily measured? Read this article by the former director of Dell's operations and demand management.

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IT Trends Lead SAP to More Precise Customer Experience Offering


Many enterprise software events that I have recently attended have discussed the intersection of the following forces and IT trends: cloud computing, the benefits and caveats of which have been talked about ad nauseam, but the major premise is remote access for users via a mere Internet connection the so-called big data explosion in terms of volume, variety, and velocity (thus sometimes even

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Trends in Customer Experience at TIBCO TUCON 2012


I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that

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Netpliance’s 4X Price Hike - Will It Spell Boom or Doom?


Netpliance, Inc., whose i-opener could be considered the first Internet appliance, recently added functionality, but also decided to raise its hardware “membership kit” price from $99 (down from its normal $199) to $399, in an effort to get profits from more than its online services. Will people be willing to pay an extra $300 for the privilege of using a 10-inch display?

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Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

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Industry Analysts on Field Service Mobility Trends


P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

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A Question of Continuity: Maximizing Email Availability for Your Business


This white paper looks at the value of email availability and how it can be improved. It examines the key characteristics and capabilities of each type of solution. And it looks in detail at an option that meets key requirements whenever an email availability strategy has to be planned, implemented and managed to time and to budget. IT professionals looking to improve their existing IT security should read this paper.

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Service Parts Planning RFI/RFP Template


Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology

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MSF R2 Service Architecture


As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

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The Evolution of Enterprise Resource Planning Includes Service Industries


Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional services sector industries.

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