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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 service center system analysis


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

service center system analysis  self-service efforts. Though a service center is still largely viewed as a cost center, many traditional metrics are not appropriate any longer. A multitude of factors can impact a call center's key performance indicators (KPIs), and this is before any attempt is made to implement and deploy the multichannel call center agent concept. Therefore, KPIs, such as average wait-time, first call closure rates, cost per call, and average call duration, must be closely monitored as the program is rolled out.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Documents related to » service center system analysis

Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

service center system analysis  be performed in the service firm?s facilities. Imagine the difference from the perspective of the client meeting one bidder in an airport conference room versus meeting with a competing professional services firm in a 10,000-square-foot design center facility with 100 PCs and endless white board space distributed across the oversized room. In this example, the space itself becomes part of the overall offering. The Productization Trap Productization of service offerings is not all good news. One potential Read More

Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

service center system analysis  Sigma for IT Service Level Management Six Sigma for IT Service Level Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Compuware Acquires Proxima Technology. In January 2007, Compuware acquired Proxima Technology. Compuware's Service Level Management (SLM) solution delivers metrics for both IT and business audiences. Tying our SLM capability with our Business Service Management solution supplies the critical aspects needed Read More

How to Choose a Manufacturing System


If you’ve worked for more than one manufacturing company, you know that each one is different. Different processes, systems, problems—all these variations mean you need a system tailored to your needs. And with so many available solutions, you could spend months looking at demos, and still not find it. However, you can start by asking yourself eight simple questions.

service center system analysis  viruses, and system intrusion. Service level agreements that clearly specify the levels of performance, consistency, and availability. Flexible subscription service'monthly, one-year, and two-year agreements. 24 / 7 customer support, technical support, regular maintenance and upgrades, and full backup and recovery capabilities. Look for an ASP that can provide your business with infrastructure management and systems monitoring of your mission-critical applications. An effective ASP agreement will Read More

Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

service center system analysis  your service offerings. The service features of SAP CRM integrate inter- action center technology to enable development of virtual call centers and provide process support to develop integrated service networks. SAP CRM delivers the tools necessary to establish proactive aftersales service and support management of customer touch points. The business processes support ed by the service functionality of SAP CRM include: Service order management Streamline interactions with customers by processing service Read More

Top Software for Service Companies


For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

service center system analysis  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Read More

Guide for Serious Business Phone System Buyers: What You Need to Know Before You Buy Your New Business Phone System


You’re on a budget and need the right kind of phone for your business. But before diving into the sometimes overwhelming market, there are a couple of things you might want to know first. This guide offers unbiased information to equip the small business owner with the tools to make the right business phone decision for your business. Download now.

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Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

service center system analysis  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More

Using Service Management Software to Enhance the Customer Experience


These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that best-in-class companies will adopt in the months to come.

service center system analysis  Service Management Software to Enhance the Customer Experience These days, high quality is a customer expectation; product features and related service become competitive differentiators. So how can service management software for field service and for depot repair be leveraged to drive up customer satisfaction levels, increase sales of service offerings, and thereby drive revenue and margin? Read this whitepaper to learn more, with a special emphasis on some of the new and emerging technologies that Read More

How to Sell Management on a New ERP System


How to Sell Management on a New ERP System lists the top 6 advantages of a new ERP system.

service center system analysis  assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More

Financial Analysis Clears the “Profit Haze”


Designed to be agile and dependable, financial analysis solutions can bring clarity to the reasons behind your company’s growth, and help steer you toward future growth. Learn how financial analysis solutions enhance the value of your existing business support systems, and distill enterprise-wide information to answer the question: How can we increase revenue, maximize profits, and increase our competitive advantage?

service center system analysis  commit to such stringent service levels for updates, and spend the time understanding the business at the level required. The Opportunity for IT An alternative to building a solution from scratch is to adopt a dedicated financial analysis solution that enables business users to take control of the business logic within the application. Financial analysis solution vendors understand the challenges that managers and executives have in managing and analyzing financial information across the organization, Read More

How Much Should You Pay for Your Business Phone System


You'll get all this and more in How Much Should You Pay for Your Business Phone System?

service center system analysis  assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

How the Right Mix of Static Analysis and Dynamic Analysis Technologies Can Strengthen Application Security


In searching for tools to implement an effective application-security strategy, managers have a choice between two technological approaches: dynamic analysis and static analysis. Available in a variety of freeware and commercial automated tools, both approaches promise comprehensive detection of security vulnerabilities. But a truly effective strategy may require a mix of both.

service center system analysis   Read More

Selecting Field Service Management Software


What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

service center system analysis  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More

Common Phone System Buying Problems


There are so many choices out there on phone systems that it can be very difficult to make an educated decision without dedicating days or weeks researching all of the vendors and options available. Rather than learning the hard way, know some of the common problems that people often run into when buying a new business phone system so you understand the obstacles you will face in your buying decision and how to get around them.

service center system analysis  common phone system buying problems,phone system buying problems,problems buying a phone system,obstacles with buying a phone system,buying phone system concerns,Compare Business Products Read More