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Epicor Introduces Commerce Connect Platform for Epicor ERP 10
Epicor introduces Epicor Commerce Connect, an e-commerce platform management solution for B2B and B2C companies. Find out how the solution enables companies to

service connect epicor acquisition  levels, marketing, and customer service processes—all in real time using ERP data that can be viewed online. Additionally, Epicor Commerce Connect provides gateways to Android and iOS mobile devices with responsive design that automatically formats the Web site to the size of the screen.   Epicor has always had a number of disparate e-commerce products (own and partners'), but this solution can now be used both as turnkey and for customized use (special web store designs) via e-commerce consultants. Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service connect epicor acquisition


Exploring Epicor Productivity Pyramid - Part 1
About two years ago, Epicor Software Corporation launched its next-generation converged product Epicor 9 (a.k.a. Epicor ERP [evaluate this solution]), which

service connect epicor acquisition  Epicor Portal , Epicor Service Connect , and Epicor Information Worker solutions. Epicor Portal was written from scratch by Epicor on top of  Microsoft SharePoint Server  utilizing Microsoft.NET Framework . It was first released in October 2005 as a solution for role-based Web access and business transparency (for more details,  see TEC ’s 2005 article on the solution) . For its part, Epicor Information Worker (IW) was written from scratch by Epicor as a Microsoft  Office Business Application (OBA) Read More...
Epicor Software Corp.: Completing Painstaking
Fiscal 2001 will prove to be very challenging for Epicor Software and we believe the next 18 months will be the company's make-or-break period. This part

service connect epicor acquisition  future product migration path, service & support, and/or scalability strategy. As for the newly added and/or anticipated functionality through product alliances, users are advised to ask for firm assurances on the availability and future upgrades timeframes, and a more detailed scope of combined product functionality. Any organization evaluating Epicor should consider existing functionality only, and, in the case of final selection, should inquire and negotiate incorporation of new applications Read More...
Epicor Retail: Behind the Counter
The retailing paradigm is shifting from connecting, beyond engaging, to inspiring customers. Epicor Retail software solutions are responding to this market

service connect epicor acquisition  the following manner: Personalized service with Epicor Retail Customer Relationship Management (CRM) Clienteling Fast and accurate decision making with Business Intelligence (BI) Information Center Real-time inventory (merchandising) with Epicor Retail WebIM Merchandising Anywhere checkout ( point of sale [POS]) with Epicor Retail Mobile Store Another Epicor focus is supporting multichannel/cross-channel/omni-channel retailing (i.e., selling anything from anywhere)—namely with Epicor Retail Enterprise Read More...
Epicor Software Corp.: How Far From Being 'One-Stop' Shop?
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider of holistic business performance

service connect epicor acquisition  future product migration path, service & support, and/or scalability strategy. As for the newly added and/or anticipated functionality through product alliances, users are advised to ask for firm assurances on the availability and future upgrades timeframes, and more detailed scope of combined product functionality. Any organization evaluating Epicor should consider existing functionality only, and, in the case of final selection, should inquire and negotiate incorporation of new applications components Read More...
Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

service connect epicor acquisition  Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what's the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You'll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums, Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

service connect epicor acquisition  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

service connect epicor acquisition  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

service connect epicor acquisition  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

service connect epicor acquisition  Service Management-A Road Map for Success Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service improvement strategy. To be successful, businesses must start by building a custom road map. Read about how focusing on long-term, strategic objectives—including a realized return on investment (ROI)—can greatly improve your IT service delivery and support. Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

service connect epicor acquisition  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More...
Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

service connect epicor acquisition  Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so on, a major Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

service connect epicor acquisition  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation and Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

service connect epicor acquisition  Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More...
Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

service connect epicor acquisition  and Manager Self-Service: Self Service (Wikipedia) Employee and Manager Self-Service: A Virtual Chameleon in the Workplace Employee Self Service is also known as : Employee Benefits Self Service , Employee Manager Self Service , Employee Self Service Benefits , Employee Self Service Center , Employee Self Service Home Page , Employee Self Service Link , Employee Self Service Login , Employee Self Service Module , Employee Self Service New , Employee Self Service Online , Employee Self Service Page , Emplo Read More...

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