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Maintenance Software--Plan Ahead to Maximize CMMS Vendor Web Site Visits
For those looking for a computer maintenance management system (CMMS) vendor, the Web is often the first place to start. There are a number of web site features

service desk software comparison  an ask the experts service that uses external expertise. Vendor demo For a company that's shopping around for a new CMMS, the Internet is a logical starting point. Many of the vendors provide download capability for demo software. Some may have a simulated interactive demo built right into the web site, while others prefer to have an electronic order form and ship a demo CD by mail or courier. Maintenance knowledge base One of the potentially more useful sections deals with providing information about Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » service desk software comparison


Peregrine Polishes the Old In-Out-and-In-between
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones. In addition, the company will develop

service desk software comparison  desk product and Peregrine's ServiceCenter. If the CRM product determines the problem to be IT related it can pass the information to ServiceCenter, which opens a ticket and manages the customer interaction. When the interaction is complete, ServiceCenter passes a completion notice to the main CRM system, which closes its own ticket. Neon's accelerators link different vendor processes, enabling real-time integration of data and process flow. Previously, Peregrine had been able to offer only batch data Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

service desk software comparison  customer self-service that reduces service costs, improves customer satisfaction, and facilitates the sales and marketing of products and services. Moreover, IT organizations can increase the effectiveness of employee help desk operations while decreasing internal technical support costs. This is part two of the three-part series Integrating Customer Relationship Management and Service Resolution Management . Part three takes a look at the more specific benefits of CRM-SRM integration, and makes Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

service desk software comparison  the outcome it wants. Service resolution systems enable the company to harness all the tools and knowledge it has already acquired to solve customers' issues, regardless of what channel they use to tell the seller company about their issue. These SRM applications have to complement, integrate with, and enhance traditional CRM areas like sales force automation (SFA), marketing automation, contact center, and help desk applications by providing knowledge-based solutions that improve service delivery. Read More...
Entellium
Located in Seattle, Washington (US), Entellium has a research and development center in Malaysia and global consulting services worldwide. It has provided CRM

service desk software comparison  Malaysia and global consulting services worldwide. It has provided CRM solutions to global brands such as Pan Pacific Hotels, Standard Chartered Bank, MCIS Zurich Insurance, and TELUS. Entellium is one of the fastest growing CRM companies today. Furthermore, Entellium delivers the best post-sales support in the CRM industry with free training, world-wide 24x7 help desk access and a dedicated account manager to ensure a quick deployment. Read More...
Flexi Software
FlexiInternational Software, Inc. (@Flexi@) provides business accounting solutions. The FlexiFinancials Enterprise Suite consists of accounting applications and

service desk software comparison  banking, insurance, and other service organizations across the globe for over a decade. Read More...
Software-As-a-Service Primer for Independent Software Vendors
Learn what s required for a successful migration to SaaS in SaaS Primer for Independent Software Vendors.

service desk software comparison  As-a-Service Primer for Independent Software Vendors The SaaS revolution is here to stay. As an independent software vendor (ISV), you must be able provide SaaS solutions—or run the risk of losing ground. But transitioning all or part of your software applications to the SaaS model can be tricky without the right information. Learn what’s required for a successful migration to SaaS in SaaS Primer for Independent Software Vendors . You’ll learn about executing the critical 4 Rs: Read More...
Software Solutions: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

service desk software comparison   Read More...
Service Network Optimization: Achieving Success in Field Service
Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently

service desk software comparison  Achieving Success in Field Service Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions. Read More...
Argos Software
Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries

service desk software comparison  and greenhouse, landscaping, agribusiness, service, brokers, mining, manufacturing, and others. The main product is ABECAS® : Activity Based Enterprise Cost Accounting System Read More...
Outsourcing, Applications Software Software Evaluation Report
The outsourcing application software Software Evaluation Report criteria are appropriate for selecting outsource providers in the area of business software

service desk software comparison   Read More...
Moxie Software
Moxie Software is a customer-centric enterprise social software company that enables companies to connect employees, customers, and partners to engage in

service desk software comparison   Read More...
JDA Software Group
JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel

service desk software comparison  inventory, labor and customer service levels. As a result, JDA solutions have become the standard for the world’s leading retailers, manufacturers and distributors. JDA's planning, optimization and execution solutions span the entire supply chain from materials to the consumer, leveraging the powerful heritage and knowledge capital of integrated brands including RedPrairie®, i2 Technologies®, Manugistics®, E3®, Intactix® and Arthur®. Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

service desk software comparison  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More...
Addsum Business Software
Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven

service desk software comparison  and commercial software development services. Addsum’s applications run almost exclusively on Microsoft network operating system platforms. The company is located in Salt Lake City, Utah (US). Read More...

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