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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

service internet  Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with Read More...

Staying Safe on the Internet
It’s not just the settings on your computer that can save you from the hacker’s grasp, but your own ability to think twice and not take things at face value. Download this document for some tips for reducing your exposure to attacks from cybercriminals.

service internet   |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Web Content Management (WCM)
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or ext...
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Documents related to » service internet


Dell Jumps Into Internet PC Arena
Dell Computer Corp. has announced that it is taking orders for its new Webpc, Dell's first product from its Web Products Group, and its first foray into the growing market of Internet appliances.

service internet  year of DellNet Internet service. Prices for the new computers start at $999. In a press release Tuesday, the company said the Webpc is the first product from its Web Products Group and is part of its strategy of embracing the Internet in every facet of its business. This marks Dell s entry into the market of those devices known as information appliances or Internet appliances . Measuring six inches wide, 10.7 inches high, and 10.1 inches deep, and weighing 10 pounds, the Webpc comes in five accent Read More...
Fighting Cybercrime on the Internet
Excerpts from a presentation on cybercrime by Laura Taylor, TEC Director of Security Research for the E-Gov 2000 Conference sponsored by SAIC on July 10, 2000 at the Washington Convention Center.

service internet  start perpetrating denial of service attacks on websites critical to our nation s economy and safety is waiting too long to teach kids online netiquette. Process for Action So how do we accomplish all this? What is our IT Agenda? Well there s lots of work to be done. Janet Reno s proposal for LawNet to bring states together to help fight cybercrime is an excellent concept. While state attorneys general are working on developing a framework for LawNet, it is important to involve technologists at an early Read More...
Monitoring and Managing Voice over Internet Protocol (VoIP)
As with most new technologies, voice over Internet protocol (VoIP) brings new challenges along with benefits. The main challenge is VoIP’s extreme sensitivity to delay and packet loss compared with other network applications. However, a basic understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help you keep your VoIP network running smoothly.

service internet   |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

service internet  Giving Service Companies a Fast Start Giving Service Companies a Fast Start If you re in IT services or strategic consulting, you re getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy s in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you re using outdated, non-integrated software systems, Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

service internet  7 Ways Service Culture Can Drive Revenue 7 Ways Service Culture Can Drive Revenue Source: ServiceMax Document Type: White Paper Description: Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in Read More...
SIP, RTP, and XMPP in the Emerging Real-time Internet
This white paper discusses how session initiation protocol (SIP), real-time transport protocol (RTP), and extensible messaging and presence protocol (XMPP) can work together to harness the unique strengths of each protocol within and across applications. Each protocol has a role in powering the real-time Internet, and this paper highlights how they complement each other to create a whole solution.

service internet   |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Ten Secrets to Successful Customer Service
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits?

service internet  Secrets to Successful Customer Service Ten Secrets to Successful Customer Service Source: RightNow Technologies Document Type: White Paper Description: Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are Read More...
Smart Software for Service-level Driven Forecasting
The issue of forecasting intermittent demand has been one that has plagued companies forever. Many very smart people have tried to tackle it; many vendors like to say they focus on it. Few vendors make it as singular a focus as Massachusetts-based Smart Software. Principals Charles Smart, Nelson Hartunian (Ph.D.), and Thomas Willemain(Ph.D.) have been studying the issue for almost 30 years, have

service internet  forecast of reasonable accuracy. Service parts, however, often represent a large investment for many companies, sometimes one of the top assets on a company’s balance sheet, comprising thousands of parts, where applying human judgment across the portfolio is often impractical. The most common sources for this type of demand include spare parts, aftermarket supplies, and capital equipment—common needs for enterprises such as mass transit operations, maintenance facilities, service operations, Read More...
Host-to-Windows Printing: Brooks Internet Software
A major challenge for IT managers is that much of the data they need in Windows environments is stored in iSeries and Mainframe host systems. Traditionally, unlocking this data and making it available in Windows environments for further processing has involved major reprogram¬ming, and significant resource investments. There are, however, simple solutions that address the jump from host to Windows.

service internet   |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...

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